Bridge CS4 Server problem- slide show not loading

Hi
I have created a slide show in CS4 and emdedded the index code in my gallery page, created in Dreamweaver CS4. I have used an iframe within a DIV tag.
Preview works fine in both Chrome and IE. However, once uploaded to Server, all that can be seen is a grey screen.
I have contacted the server Heart Internet to see if they can help but as yet no idea. 
I was just wondering if anyone has come across this before and if so, is there a quick fix I can implement.
I am basic but ok with HTML, and can insert code, if given it, but no good at the problem solving side of code writing.
Any ideas would be really appreciated
Thanks

It sounds as if for some bizarre reason, the transition is causing the player buffer to empty out.
This happens on certain - usually older - players when sequential cells are set as non sequential in compiling.
(I had this one bite me - hard - recently, although from a different application).
Best way to check this is to go get a copy of the excellent PGCEdit (shareware) and load the compiled disc.
http://download.videohelp.com/r0lZ/pgcedit/index.html
Find the main timeline for the slideshow, and double click it. (see attached image)
The "chapters" will be listed, and we need to see these ticked as sequential playback, or seamless.
If there is no tick, add one between each track, save the disc & reburn with IMGBurn (freeware/Donationware)
http://www.imgburn.com/
For some reason, certain chipsets seem to create a gap when transitioning a chapter marker on a timeline with a single sequential audio stream when the chapter is incorrectly set to non seamless.
This may not be what is happening here, but I think it is worth a look.

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