Broadband frequently dropping for a few seconds

been a customer since bb was brought into the area, had a few past local problems like a week or 2 back nobody in my area could connect, now the last few days i have frequently had my game sessions interupted by complete connection drops for seconds, bt home hubs api.home resets recieved and transmitted counters everytime this happens i have come here looking for a suggestion on how to go about resolving this problem and i thank any help in advance and will check here frequently

Hi Tey,
Welcome to the BT forum.
How are you connected to the internet?  Have you noticed a drop in speed at all? Usually if your connection keeps dropping the first thing to suffer is your broadband speed.
Please drop me an email to [email protected], include your BT account details and the link to this thread and I will run a few checks from my end.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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