BT won't cancel my service with out paying cancell...

Hi i am having problem on cancelling my service with bt without paying cancellation charge. The reason why i want to cancel is that i am not happy on how i was handled while i was having problems with my bt services specially when cancelling my service.
Iv'e been with BT for a month now and i regret on joining BT because
1. The engineer who connected our service was rude just because we asked him to extend the connection to our room he was unhappy the whole time with us and he did not do his job well, he did not stick the wirings and the connection box in the wall so it got cut off easily also they can't fix my dropping connection issue i had since i joined them so instead of the promised of 36-56mb i should get the connection always drop to minimum of 1mb-6mb and i have payed for this service eventhough im not getting the service i was promised which i beleive is a "breach of contract" iv'e been trying to call bt technical issue and the wait time is too long minimum of 30mins, and max of more than one hour. When i got connected to them they can't actually fix my issue so they have finally decided to get an engineer to fix my wiring and my connection, after cancelling my work on our suppose day of visit the engineer did not turn up without even BT letting me know the reason why. I called technical issue regarding about this again and again they said they are very sorry and they will make sure the engineer will turn up so they booked me for an engineer vist agai, and again the engineer did not turn up. So i am really unhappy of what happened so i decided after all this issues not getting my service fix and still i payed for it i will just cancel BT. The most annoyingly part is i got connected with 3 cancellation team and 3 technical team and connections got cut off and they did not give me a call back after spending 3 hr of my time trying to cancel my bt service. When i finally get to speak with them properly, cancellation team said only technical team can cancel my service without getting service charge and technical team said they are sorry that engineer did not turn up but they couldn't help me only cancellation team can cancel our service without getting charge. And so they transferred me to cancelation team same thing they said and transfer me to technical team again and after waiting for 1 hour with no answer from technical team i just put the phone down waisting 6 hours trying to get this issue fixed all they said was sorry it is BT's fault but we can't do anything about it its our policy. So what should i do now im so frustrated iv'e been very nice and calm with them.
Solved!
Go to Solution.

Hi mpagador,
Thanks for posting. I called you yesterday at 11 as requested and again at 2. I left a message on your landline on both calls. I also called again this morning and left another message. We'll be in touch again tomorrow.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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