Business Catalyst Problems?

Any ideas? I have signed up to Creative Cloud and downloaded all the apps to my PC and everything is working fine except i cant use Business Catalyst!
Im running a high end cutom built PC with Windows 8 Pro so i dont think its the system - i have uninstalled and re-installed with no joy...
Any sugestions?
Thanks

You need to post in the appropriate forum. The nearest I could find is this:
<http://forums.adobe.com/community/business_catalyst?view=discussions>
Good luck.

Similar Messages

Business Catalyst Problem Using API to insert/update

Hi,
I am trying to use the API to insert/update products. But have been getting the following error in the response.
HTTP/1.1 100 Continue
HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Length: 370
Content-Type: text/xml; charset=utf-8
Server: Microsoft-IIS/7.0
Date: Tue, 05 Jun 2012 22:11:39 GMT
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <soap:Body>
        <soap:Fault>
            <faultcode>Error</faultcode>
            <faultstring>ERROR: A server error has occured.</faultstring>
            <detail />
        </soap:Fault>
    </soap:Body>
</soap:Envelope>
I have looked through my request and cant see anything wrong so was wondering if anyone else can, or if there is something I have missed (or not setup properly), i'm sure its probably an obviously mistake that i just cant find. below is my request
POST /CatalystWebService/CatalystEcommerceWebservice.asmx HTTP/1.0
Host: {HOST}.worldsecuresystems.com
User-Agent: NuSOAP/0.9.5 (1.123)
Content-Type: text/xml; charset=UTF-8
SOAPAction: "http://tempuri.org/CatalystDeveloperService/CatalystEcommerceWebservice/Product_UpdateInsert"
Content-Length: 1525
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns9872="http://tempuri.org">
    <SOAP-ENV:Body>
        <Product_UpdateInsert xmlns="http://tempuri.org/CatalystDeveloperService/CatalystEcommerceWebservice">
            <username>{USER}</username>
            <password>{PASSWORD}</password>
            <siteId>{SITEID}</siteId>
            <productList>
                <Products>
                    <productId>1</productId>
                    <productCode>test1</productCode>
                    <description>test desc</description>
                    <smallImage>/images/test_small.jpg</smallImage>
                    <largeImage>/images/test.jpg</largeImage>
                    <cataloguesArray>
                        <string>Products</string>
                    </cataloguesArray>
                    <pricesSaleArray>
                        <string>GB/9.99</string>
                    </pricesSaleArray>
                    <pricesRetailArray>
                        <string>GB/18.99</string>
                    </pricesRetailArray>
                    <supplierEntityId>-1</supplierEntityId>
                    <minUnits>-1</minUnits>
                    <maxUnits>-1</maxUnits>
                    <inStock>2</inStock>
                    <onOrder>-1</onOrder>
                    <reOrder>-1</reOrder>
                    <inventoryControl>false</inventoryControl>
                    <enabled>false</enabled>
                    <deleted>false</deleted>
                    <downloadLimitCount>-1</downloadLimitCount>
                    <limitDownloadsToIP>-1</limitDownloadsToIP>
                    <isOnSale>false</isOnSale>
                    <productWeight>-1</productWeight>
                    <productWidth>-1</productWidth>
                    <productHeight>-1</productHeight>
                    <productDepth>-1</productDepth>
                    <cycletypeId>0</cycletypeId>
                </Products>
            </productList>
        </Product_UpdateInsert>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Many Thanks
Tim

I am successfully doing API Product Updates, not tried Creates yet.
From the WSDL you need theses fields;
'supplierCommission' => 0,      // type="s:double"/>
'weight'             => 2,      // type="s:int"/>
'inventoryControl'   => false, // type="s:boolean"/>
'canPreOrder'        => false, // type="s:boolean"/> 'captureDetails'     => false, // type="s:boolean"/>
'isOnSale'           => true,   // type="s:boolean"/>
'hideIfNoStock'      => false, // type="s:boolean"/>
'isGiftVoucher'      => false, // type="s:boolean"/>
'enableDropShipping' => false, // type="s:boolean"/>
excludeFromSearch' => false, // type="s:boolean"/>
'cycletypeCount'     => -1,     // type="s:int"/>
+ the other arrays or the update wipes out data.
Experimentation seems to be the key

Problem with business catalyst product shop layout?

I have set up a shop in business catalyst, but I am having trouble getting all the products to display on one page, 3 have moved to a second page, but left gaps on the previous page where they should fit in? Adobe support told me to post this on the forum, saying to 'alter the css and have it checked out', has anyone else had this problem? How do I fix this?
I have had this issue before and was told to weight the products, which then worked ok last time. So I now weight all product enteries, it's fine on all other pages of product catalogues in the shop, but this seems to be happeneing again on this one? See link below: page 2 from the engineered section, page 1 is fine, page 2 has gaps?
http://www.greystoneinteriors.co.uk/engineered?Page=2&Items=12

Can i just check with you that this is correct?
Thanks
/* View Type: Grid */
.products-grid { width:100%; float:left; padding-top:15px;}
.products-grid.last { border-bottom:0; }
.products-grid .productSmall li { float:left; width:220px; padding: 0 10px 20px 0;
Height:330px;}
.products-grid .product-image { display:block; margin:0 0 5px; }
.products-grid .product-name { font-weight:bold; font-size:13px; font-weight:bold; }
.products-grid .product-name a{ color:#000!important; }
.products-grid .availability { line-height:21px; }
.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

Problem with Business Catalyst Webmail

Hello,
I built a website for a client, using Adobe Muse, that is hosted by Business Catalyst. On the website's Contact Us page I placed an Adobe Muse 'Simple Contact ' widget/form with three (3) fields: Name, Email, and Message. The form worked as intended until the end of December 2014. Since then, the information in the 'Email' field is being changed.
The site has four different email accounts through Business Catalyst. For the sake of discussion lets call them:
[email protected]
[email protected]
[email protected]
[email protected]
The Messages from the Muse Simple Contact form are sent to [email protected]. When the emails are viewed in Business Catalyst's 'Webmail' the email address that was entered into the Simple Contact forms's 'Email' field doesn't show up in the 'From' field as it always has. Instead the 'From' field shows that the email was sent from [email protected] regardless of what was entered, by the sender, in the 'Email' field of the Simple Contact form. It make no difference what email provider's address is entered in the field - @AOL, @Yahoo, @Roadrunner, @Hotmail, @Gmail, etc. - they are all changed to [email protected]
Likewise, when the client tries to reply to the customer's inquiry the 'To' field is populated with Mail-4@website not the email address the sender entered into the 'Email' field on the Muse Simple Contact form.
If I changed the Muse Simple Contact form so that the mail is directed to either [email protected] or [email protected] the problem exists on those accounts as well.
I'm not sure where the problem lies, so I am making inquiries both here and in the Adobe Muse forum - even though I'm almost certain the problem is with BC's 'Webmail' client.
Does anyone have any idea what might be causing this and how to fix it?
This is making it overly difficult for the client to respond to their customer's needs. I'm really up against a wall on this and have an angry client that is ready to walkaway from Muse and Business Catalyst

Can i just check with you that this is correct?
Thanks
/* View Type: Grid */
.products-grid { width:100%; float:left; padding-top:15px;}
.products-grid.last { border-bottom:0; }
.products-grid .productSmall li { float:left; width:220px; padding: 0 10px 20px 0;
Height:330px;}
.products-grid .product-image { display:block; margin:0 0 5px; }
.products-grid .product-name { font-weight:bold; font-size:13px; font-weight:bold; }
.products-grid .product-name a{ color:#000!important; }
.products-grid .availability { line-height:21px; }
.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

Business Catalyst and Facebook problem

I have seen threads on this subject as well as the articles, but I am not certain the problem was answered. I have added a Facebook "like" button to my Large Product Display (and the button works). The large product display has several upsell/cross-sell items on it.
When I am testing it, I go to my FB page and look to see that it has indeed been posted. However, 2 problems show up.
1. The photo shown is not the main item, but one of the upsell/cross-sell items.
2. The descriptive text is using my footer text as the description.
Where did I go wrong?
I want to use the main photo and the product description (both of which are in the product's information). Is there a modifcation I can make to the module? Is something else needed?
Chuck

For this you would use the Open Graph Tags, in this case the < og:image > and < og:description >. These are going to be Meta tags you will place in your Large Product Layout, using the image and description tags as the Meta content. Then when the page is loaded BC will place these into the head tag of the website.
Something like this:
<meta property="og:image" content="http://yoursitehere.com/{tag_imagepath}"/> //relative path might work, i tested a absolute path
<meta property="og:description" content="{tag_description}"/>
Another option is to use custom fields to populate these values.
This page describes the Open Graph tags you can play with:
https://developers.facebook.com/docs/opengraphprotocol/
You can also use facebook's debugger to find out what info facebook is pulling from the pages you’re looking at, so you don't have to like and unlike things.
https://developers.facebook.com/tools/debug
Hope this helps you.
Chad Smith | http://bcgurus.com/Business-Catalyst-Templates for only $7

Problem with merging changes made in Business Catalyst

I put some text frames in my Muse project and now my client try to make some changes in text using Business Catalyst but we have big problem because it is impossible to merge changes back to the Muse project. The site is in Polish language but I also tried to do it with English. The result is different but also wrong.
As you can see bellow (screen1)I tried to change words "Adobe Muse" to "adobe muse" and "apps" to "application". Look at Preview on Page result. The newe phrase "adobe muse" is inside the word "videos" instead of following it. So we have: " ....and videoadobe museuse is....". But fortunatelly after clicking "Merge into Muse" everything is OK (screen2).
But when I use Polish language both results are wrong: Preview on Page and the result after merging (see screen 3 and 4)
So I can't work together with my client and it's a big problem because I choose Muse and Business Catalyst for this project just to have this possibility.
Some ides about reasons? I hope these problems are easily solvable.

Hi TheArtDictator,
The issue you're running into is similar to http://forums.adobe.com/message/6012076#6012076.
There isn't a fix yet. What we know is that HTML character entities (like ® or –) can somehow appear in content edited using In-Browser Editing. The Muse sync process doesn't expect/handle them correctly. What we don't know is what causes these entities to be inserted. To help us figure that out, could you find out:
- Which OS and browser (including versions) were used by the client?
- Did the client copy/paste content from external sources?
Thanks,
Abhishek

I have a problem connecting Muse with business catalyst.

I have a problem connecting Muse with business catalyst. When I start the publication is presented with the following message: Timeout when accessing with Adobe ID. Check your network connection and try again. But the connection is working properly.

Hi Federico,
Please go to Edit > Preferences in Muse and make sure the "Publish with Account" has the creative cloud subscription Adobe ID.
Regards,
Aish

What is the problem with business catalyst?

Once in every one hundred attempts the business catalyst website will actually let me upload my site, if the service is not going to work let me know so I can find someone to host my site.

also,
I don't want to wait for a month to get an answer from some guy in Hong Kong (no offense, I do appreciate all the help you guys all over the world suggest) why it works and the PHD level explanation. If I was a code writing computer technician I probably would not have used Muse in the first place. How about one of you Businesscatalyst support people let me know how you can help me out or better yet fix the problem.

Сonnection problem with business Catalyst

Hi! Sorry my English is a bad. I have a problem! I can not pulish the site! I have a window http://i.imgur.com/jVBwErX.png in the failed and my MUSE not connected with the Business Catalyst! I rebooted the my PC! Uninstal and instal adobe muse, but my problem remained. Help me please!!!

Hmm. I tried logout and login in my account and window appears http://i.imgur.com/R14JsHX.png (translate) Connect to the Internet and try again. Computer unplugged

Product display problem in business catalyst shop

I have set up a shop in business catalyst, but I am having trouble getting all the products to display on one page, 3 have moved to a second page, but left gaps on the previous page where they should fit in? Adobe support told me to post this on the forum, saying to 'alter the css and have it checked out', has anyone else had this problem? How do I fix this?

No I had no idea either, I had checked everything, but just could not see a way around it.
This was really helpful after a few frustrating hours! Thanks again.

I cannot create a new business catalyst site with Dreamweaver CC 2014. The error message states that Dreamweaver cannot connect with server, try again later. How can I fix this problem?

I cannot create a new Business Catalyst site with Dreamweaver CC 2014 (Mac). The error message states that Dreamweaver cannot connect with server, try again later. In addition, I am also unable to load remotely a previously created Business Catalyst site as it says there is something wrong with my username or password. However when I put my password in and press test connection, it says it has connected successfully. What is going wrong and how can I fix this problem?
Thanks

Hi Ozy08,
Can you try the solutions mentioned in Re: Can't Login to Business Catalyst within Dreamweaver CS6?
If you still have problems, and you have a purchased version of DW CC, send me your Adobe ID, location, and contact details over a private message. Click my picture and use the message option.
Thanks,
Preran

How do I change DNS to Business Catalyst servers. I am having problems can anyone help please?

How do I change DNS to Business Catalyst servers. I am having problems can anyone help please?

What problem are you having?
Have you read this KB? - Domain name and DNS: Quick reference

I have a problem on the MUSE application. I changed my reference Saturday mail address. Since the operation, I can send my site project on Catalyst operating until then. A dialog box asking me to enter my password Adobe Business Catalyst I do not know . I

I have a problem on the MUSE application. I changed my reference Saturday mail address. Since the operation, I can send my site project on Catalyst operating until then. A dialog box asking me to enter my password Adobe Business Catalyst I do not know . I fill the field with my Adobe ID without success. I then changed my password ID password , thinking the problem. Unfortunately it remains. What can I do? Thank you .

Hi and Welcome to the Community!
If you have BES, then you need to talk to your BES admin for the proper method to activate your BB on BES.
If you do not have BES, then you should not even be going into anything related to Enterprise email...instead, you should see Internet or Personal email setup in addition to Enterprise. If you do not see Internet or Personal, then your device is not properly activated by your mobile service provider for BIS-level Internet/Personal email services...contact them for assistance.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems with publishing to Business Catalyst

Hi!
I am suddenly experiencing issues with publishing my Muse site to Business Catalyst. This worked fine just earlier today, and I have never had any problems with it before. But now I just get either the following error: "Unknown Adobe Business Catalyst error has occured. Status: 0, 0." or a window where the OK button for publishing is grey. See screenshots below.
What is wrong? I tried deactivating and quit, and then log in again, but that didn't help.

I have the same problem. Please, can anyone help us? Adobe guys, don´t you have a solution for this?
Thank you

Business Catalyst add-on install problem with Dreamweaver CC & Extension Manager CC

I'm trying to use an add-on I've installed for Dreamweaver CC but it is not visible (Windows > Extensions > no extensions available). When I view applications through CC App, it shows that the Business Catalyst add-on is installed. Likewise, when I use the Adobe Extension Manager, it also shows the Business Catalyst add-on is installed. I checked Photoshop and my add-ons are visible in their panels. I noticed one of the troubleshooting steps for Business Catalyst add-on states:
a. Check the version of Adobe Extension Manager CC installed on your machine.
b. If the version is not 7.3.3.39 or later, update your Adobe Extension Manager CC using the Creative Cloud app.
I checked my version of Extension Manager and it's only at ver. 7.3.2.39 even though I followed the update procedure through the Creative Cloud app. I've closed all apps and re-started my computer. I've followed all the troubleshooting procedures I can find on the Add-ons website and the forums and I'm stuck.
My versions:
Dreamweaver CC 2014.1
Extension Manager CC ver. 7.3.2.39
Business Catalyst ver. 1.0.0
Creative Cloud Desktop Manager ver. 1.9.0.465
64 bit Mac OS X (10.10.2)
I appreciate any assistance.
Tory

Hi TragaluzBrazil,
See Dreamweaver Help | Add-Ons and let us know if you need more help.
Thanks,
Preran

Business Catalyst Problems?

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