Can't download and install Mavericks

I am trying to download and install Mavericks and am getting nowhere.
When I go to the App Store it is marked as "Free Upgrade".
So I click the button and, after logging in, it changes to Install.
I click that and it changes colour and is disabled for a few moments and then changes back to "Install".
If I exit the store and re-enter the button is back to "Free Upgrade".
My computer definitely meets the requirements so what am I missing?
Note that I am a total newbie to Mac so it could be a real simple error on my part.

lilofromzürich wrote:
Hi Barney
The download Mavericks worked now, thank you, but - if I install Mavericks - my Excel, Word 11.6.6 and Entourage won't work anymore! So, I think I better don't install this program!
Best, Lilo
Yes, if you can't upgrade your Office suite, or use one of the various substitutes, then you shouldn't upgrade.

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