Can't Get My Dell Downloads to Work

Hi, I'm new to the community so I have no idea where this topic should be posted (I can't find an appropriate sub-topic under software to post this). Basically my problem is that I can't get My Dell Downloads to register my system so that I can download my factory installed software (I plan to do a clean install of Windows 7). I checked the box that says "I agree to user terms" and click register, then a window pops up and I clicked "allow." But then nothing happens and it stays on that page. Does anyone know how I can solve this problem? Moderators if this isn't the right section for this topic please move this thread to the right place. Thanks.

Oops - I messed up. sorry, guys.
I was trying to use Firefox, though the site specifically only supports IE - says so right there.
Tried it again in XP/IE6, clicked Register, installed the Active X control, watched it hang for about 30 seconds, then got a "service tag not supported" message - which is more reasonable.
Found the FAQ page for it, and it requires .net Framework 3.0 to work - which may or may not be the problem:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=6C62AF56B900E97DE040AE0AB6E10454&doclang=en&cs=

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Can't Get My Dell Downloads to Work

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