Can't get support web site to work

My screen just "broke" in that it only comes up white (when backlight is on). There is no black so, so no information can be seen/read. It is under warranty (11 months old), but when I try to don the online support for it and I put in the serial number, say yes to the big EULA, and then it asks me to login to .mac. I do so and then get the following error:
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
How do I contact someone at apple to fix the WEB SITE so I can get this Nano fixed??????
IPod Nano    

Have you attempted using a different internet browser?
To make sure you get it sent in you could just call AppleCare to see if they can setup the repair for you. Be sure to tell them you are having some issues getting the depot website to work.
The AppleCare phone number is 1-800-APL-CARE (1-800-275-2273)

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    MosesJOI <[email protected]>
    10/13/11 12:08 PM
    Please respond to
    [email protected]
    To
    jsb152 <[email protected]>
    cc
    Subject
    How can I get my web cam to work in Adobe Connect ?
    Re: How can I get my web cam to work in Adobe Connect ?
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