Can't print in colour from my HP envy 4500

Help, I can't seem to print in colour from my new HP Envy 4500 from Apple Pages. I have run diagnostic tests and the printer works as it prints in colour but not from Pages or from pdf's etc. When I go into Print it only gives me the options of Black and White and 2 sided.

Hello acquaa,
The article linked below provides some useful troubleshooting steps that can help get Pages and Preview to work correctly with your printer.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Cheers,
Allen

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Hi @kerrianne
It is possible preset was created at one time and now the printer driver is set to print in grayscale. Let's reset the printing system and add the printer again. Please use the instructions below if you are unsure how to perform these steps;
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Select Add other Printer or Scanner
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I look forward to hearing from you
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Just had a replacement of All in One Photosmart Printer C310a. Everything is set, however, i can not print in colour. i have done all that i could it only printing black and white. All the inks are in position, the printer has recognised the inks, allingment printed out, however trying to print anything from computer or copy a colour document, it comes out black and white.
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If the unit produces B&W copies when selecting color, then this would be a possible indicator of a hardware problem in the printer. Have you tried printing a Printer Status Report out of the setup menu>>reports>>printer status report?
Also, there is a document with steps to troubleshoot a print quality issue. This document can be found here.
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Hello Sapo11,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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