Can't register AppleCare?

Did anyone have any problems registering AppleCare? I went to the site to do it and I put the Serial Number in and the AppleCare number. Then it takes me to step two and there is a dropdown menu for like type or something and there is nothing to pick from. Anyone seen this?

I have the same problem with the serial number. I register till the 2nd step, it asked me with the purchase day of my APP, and its serial number. then it popped out a window says "The serial number I entered cannot be verified. Please check the product number and entered it again." Well, it is the exactly number on both recieve and product case. The support don't open at night and July 4th, it is hard to wait to know what's going on with this brand new product I bought. Does anyone have the same problem with me but afterall success to register their product on phone by applecare support? I'm worry that the APP I bought from Apple store in Brea CA could be used since there aren't any card to send back to Apple like the post from Doug but the product was handed to me by the sales from Apple.
Karen

Similar Messages

  • Can I buy a Mac Pro in the States and then buy and register AppleCare in Australia?

    Hi,
    I  am going to buy a Mac Pro in the States but will be using it mainly in  Australia. Can I purchase and register Applecare for the Mac Pro in  Australia?
    Thanks.

    Would you incur a fiscal deficit, moreso, by registering a US purchased
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    The AppleCare extended plan is nearly global, and could be bought
    nearly anywhere. Some users buy one in the USA, then travel to Japan.
    In some cases, the place where you buy the plan is cheaper than where
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    Depending on where you buy the computer in the States, the plan can be
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    Is there any magic behind the method, man?

  • Can't find Applecare number!

    ok so i just bought my macbook pro and everything works. i opened my apple care box and it only has a CD and a getting started guide. In the guide it didnt tell me how to register so i just thought i would put in the CD. I clicked on the register applecare icon and it brought up a website. I put in my location. Added my macbook's serial number. Now it wants the applecare number. I clicked on "how to find applecare registration number" and it says another paper should be in the box. Can i find this number anywhere else? Or do i have to call this in? Thank you everyone! I hope I can get all of this done by tonight.
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    Was the box sealed? When I purchased mine for my previous PBG4, there was a registration certificate that had the number and which you could fill in and fax, in lieu of using online registration. If you purchased everything together from Apple, the Mac might already be registered. Try the following URL to check the status:
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  • How can I register iPhone which is registered to another Apple ID

    I can't register my iPhone 4S because I bought it from another people and its registered to another apple id. When I try to register it says that my iphone is registered to another account. Please help :)

    Have the person you purchased from login to their Apple support profile & remove the phone. If they didn't setup a support profile, have them call AppleCare.

  • Forgot to register applecare

    alright, I'm an idiot.
    I bought an applecare when I first bought my MacBook Pro in August 2006. I moved shortly thereafter to start school and never opened the box for applecare. I can't explain why, but I thought I didn't buy applecare all this time. Today, I had to look up some info about my computer, so I opened the bag that contained all the boxes from Apple. And there, I found the applecare box along with the receipt that shows my purchase of MacBook Pro and Applecare. So I tried registering it online. Of course it told me my warranty ended so I couldn't register.
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    Give Apple a ring and let them know what the situation is. If you're lucky, they'll ask you to fax in various proofs of purchases (you didn't throw those away, right?) and activation numbers and other such things. If you're less lucky, they'll politely point out that AppleCare must be registered within the original one-year term of the limited warranty.
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  • Problem when registering AppleCare

    Hi guys,
    I've just bought a second hand Macbook Pro, Unibody Mid 2009 Model, which is still under warranty until Dec 2010. I also bought an AppleCare box (with sealed box, not like stuffs on eBay). But when I come to Apple Website to add AppleCare to my laptop I got this error:
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    I called to AppleCare support line and a guy asked me the serial number of the laptop, then he checked and said the laptop is registered under someone else's name, so that I can't add AppleCare under my Apple Id.
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    Given the circumstances, I think the onus is upon you to track down who was the original (and warranty registered) owner. Apple is not going to change anything based purely on your word (I'm not saying you are saying anything untrue, but from their perspective, the only factual information they have is the original warranty registration).
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    "6. Transfer of Plan
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  • Registering AppleCare

    I can't register my AppleCare. I follow the steps on the back of the card I got in my package. I link through the Canadian website and after I login I click "Enroll AppleCare Protection Plan (APP) At the next screen, I can only input USA addresses. How do I get it so I can enter my Canadian address. I spent my hard earned money for this AppleCare plan, and I know Ipods are designed to break all the time, so they can be a cash machine for Apple. Obviously, I don't want to give Apple another $700 for a new Ipod 4 months from now. Thanks

    You can register an AppleCare agreement to your computer here.

  • HT1688 how can i register my phone with apple to obtain my 1 year warranty

    how can i register my phone with apple to obtain my 1 year warranty

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    Hello,
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    I doubt I entered the wrong address. My friend who also recently registered AppleCare in the UK the same way I did received the email only minutes after activating AppleCare.
    Thanks in advance!
    Hope you can help!
    I can't seem to find an email address (or form) to contact Apple with; and I don't want to spend money calling - yet.

    I called them, and they fixed it. Though, I had to pay for the phone call in the UK.

  • Can I buy Applecare overseas?

    I have bought my MBP overseas but my apple account is for another region. If I buy applecare in the country where I bought my Mac am I still able to register it using my home region's account to do so? If not do I have to create a region specific account and register my Mac there? If so would that not conflict with my machine already registered to my home region?
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  • Help: can not regist application in HP-UX 11.0

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    the error message is:
    HotSpot VM warning: Setting of property "java.compiler" is ignored
    creating engine class space...
    loading jx2util...
    loading jx2util...done
    Connected to LDAP server on websvr.sh-catcher.com port 389
    com.kivasoft.engine.EngineClassLoaderNonVersionable: EngineClassLoader
    constructer called
    com.kivasoft.engine.EngineClassLoaderNonVersionable: ! NVCL CREATED at:
    com.kivasoft.engine.EngineClassLoaderNonVersionable@1fbe93
    ECS initializing engine class loader instance.
    com.kivasoft.engine.EngineClassLoader: EngineClassLoader constructer called
    initGDSKey: GDSKey_Base
    initGDSKey- just put : com.kivasoft.IGDSKey_Base
    key=com.kivasoft.gds.GDSKey@41cd1f
    initGDSKey: GDSKey_Root
    initGDSKey- just put : com.kivasoft.IGDSKey_Root
    key=com.kivasoft.gds.GDSKey@31f71a
    initGDSKey: GDSKey_Current
    initGDSKey- just put : com.kivasoft.IGDSKey_Current
    key=com.kivasoft.gds.GDSKey@5601ea
    initGDSKey: GDSKey_CurrentEngine
    initGDSKey- just put : com.kivasoft.IGDSKey_CurrentEngine
    key=com.kivasoft.gds.GDSKey@17d257
    context= com.kivasoft.context.Context@6ee36c
    resolve property: GX.path.class GX_CLASSPATH SYSTEM_JAVA null
    resolve value: /opt/iplanet/ias6/ias/APPS
    resolve property: GX.path.class.core GX_CLASSPATH_CORE SYSTEM_JAVA
    java.;com.kivasoft.;gx.
    resolve value:
    java.;com.kivasoft.;gx.;com.netscape.;javax.;netscape.ldap.;netscape.tooluti
    l.
    resolve property: GX.versionable GX_VERSIONABLE SYSTEM_JAVA
    com.kivasoft.engine.IVersionable
    property not in GDS
    resolve value: com.kivasoft.engine.IVersionable
    resolve property: GX.all.versionable GX_ALL_VERSIONABLE SYSTEM_JAVA 0
    property not in GDS
    resolve value: 0
    resolve property: GX.taskmanager.period GX_TASKMANAGER_PERIOD SYSTEM_JAVA 10
    property not in GDS
    resolve value: 10
    resolve property: GX.versionable.if.extends GX_VERSIONABLE_IF_EXTENDS
    SYSTEM_JAVA javax.servlet.GenericServlet;javax.servlet.http.HttpServlet
    property not in GDS
    resolve value: javax.servlet.GenericServlet;javax.servlet.http.HttpServlet
    resolve property: GX.versionable.if.implements GX_VERSIONABLE_IF_IMPLEMENTS
    SYSTEM_JAVA javax.servlet.Servlet
    property not in GDS
    resolve value: javax.servlet.Servlet
    class_dir 4 AppPath: /opt/iplanet/ias6/ias/APPS/compiled_jsp
    loading component...{7ee76a00-a999-11d1-a16f-006097594151}
    getting threadLocal obj
    loading component...{91f29740-16e1-11cf-96c8-0020afed9a65}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.thread.ModuleThread
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.thread.ModuleThread appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.thread.ModuleThread
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.thread.ModuleThread loaded by primordial CL
    registered module... com.kivasoft.IModuleThread
    loading component...{91f29620-16e1-11cf-96c8-0020afed9a65}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderJ
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderJ
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.bind.BinderJ
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderJ
    loaded by primordial CL
    loading component...{ed049d80-b936-1548-e481-080020721767}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.eb.EJBBinder
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EJBBinder
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.eb.EJBBinder
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EJBBinder
    loaded by primordial CL
    EJBBinder: binder is GOOD..
    EJBBinder: context set obj for IID_IGXEBBinder
    loading component...{a84f0507-a912-11cf-aa6c-524153480000}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.gds.GDSModule
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.gds.GDSModule
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.gds.GDSModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.gds.GDSModule
    loaded by primordial CL
    registered module... com.kivasoft.IGDSModule
    loading component...{c70f2c00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderBase
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderBase
    loaded by primordial CL
    loading component...{c70f2d00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{c70f1a00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.principal.PrincipalModule
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.principal.PrincipalModule appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.principal.PrincipalModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.principal.PrincipalModule loaded by primordial CL
    registered module... com.kivasoft.IPrincipalModule
    loading component...{35069f7a-0a09-1406-8f1a-0800208055c0}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{e7d37500-23bf-11d1-b6c2-0060082beecf}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{e7d37540-23bf-11d1-b6c2-0060082beecf}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{be5cfde0-cd9e-11d1-94aa-0060083a5082}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.eb.EBModule
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EBModule
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.eb.EBModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EBModule loaded
    by primordial CL
    registered module... com.kivasoft.IEBModule
    The current input file= testdb.xml
    About to start xml -> descriptor conversion process
    xmlToDescriptor- file name=testdb.xml
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application 1.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/application_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application Client 1.2//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/application-client_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Web Application 2.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-app_2_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD JSP Tag Library 1.1//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-jsptaglibrary_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Enterprise JavaBeans 1.1//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/ejb-jar_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS J2EE Application Client
    1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASjava_client_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Web Application 1.0//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASWebApp_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Enterprise JavaBeans 1.0//EN
    to uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASEjb_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Persistence Manager 1.0//EN to
    uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASPersistence_manager_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Datasource 1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASDatasource_1_0.dtd
    servlet name = testdb
    !!! parseWebAppFromDOM() just put in setServlet name = testdb
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application 1.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/application_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application Client 1.2//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/application-client_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Web Application 2.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-app_2_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD JSP Tag Library 1.1//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-jsptaglibrary_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Enterprise JavaBeans 1.1//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/ejb-jar_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS J2EE Application Client
    1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASjava_client_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Web Application 1.0//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASWebApp_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Enterprise JavaBeans 1.0//EN
    to uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASEjb_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Persistence Manager 1.0//EN to
    uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASPersistence_manager_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Datasource 1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASDatasource_1_0.dtd
    !!! handleIASServlet(): Get servlet name= testdb
    AppComponentDescriptor: com.netscape.server.deployment.WebAppDescriptor
    All EnvEntries name:
    All Ejb-refs:
    All Resource-refs:
    WebApp package name = testdb
    Enter setupPluginInfoInGDS()
    creating ServletPatternTrans entry, url= /testdb
    webapp ContextRoot= null
    Enter getAllServlets,registeredServletNames.size= 0
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    Enter getAllServlets,registeredServletNames.size= 0
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    Enter getAllServlets,registeredServletNames.size= 0
    [01/Nov/2001 16:00:04:5] info: GDS-007: finished a registry load
    --- now put Web-app component descrptor into GDS
    webAppName = testdb
    Enter getAllServlets,registeredServletNames.size= 0
    Enter getAllServlets,registeredServletNames.size= 0
    getClassDefGDSKeyByGuid: name to match=
    {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    getServletGDSKeyByGuid: return key: com.kivasoft.gds.GDSKey@540408
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    getClassImpGDSKeyByGuid: name to match=
    {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    Now do some verification step and regenrate the web-app.xml.out file from
    GDS data
    getWebAppGDSKeyByPackageName: name to match= testdb
    got key to webapp= testdb
    enter WebAppCompGDSUtil.getDescriptorFromGDSByKey()
    About to process the <servlet-mapping> element
    GDSvalue name= /System/StaticServlet
    GDSvalue val= StaticServlet
    GDSvalue name= /System/JSPRunnerSticky
    GDSvalue val= JSPRunnerSticky
    GDSvalue name= /System/JSPRunner
    GDSvalue val= JSPRunner
    GDSvalue name= /System/FormAuthServlet
    GDSvalue val= FormAuthServlet
    GDSvalue name= /System/BasicAuthServlet
    GDSvalue val= BasicAuthServlet
    GDSvalue name= /System/CertAuthServlet
    GDSvalue val= CertAuthServlet
    GDSvalue name= /System/SessionInvalidator
    GDSvalue val= SessionInvalidator
    GDSvalue name= /fortune/fortune
    GDSvalue val= FortuneServlet
    GDSvalue name= /web/StaticServlet
    GDSvalue val= StaticServlet
    GDSvalue name= /web/JSPRunnerSticky
    GDSvalue val= JSPRunnerSticky
    GDSvalue name= /web/JSPRunner
    GDSvalue val= JSPRunner
    GDSvalue name= /web/FormAuthServlet
    GDSvalue val= FormAuthServlet
    GDSvalue name= /web/BasicAuthServlet
    GDSvalue val= BasicAuthServlet
    GDSvalue name= /web/CertAuthServlet
    GDSvalue val= CertAuthServlet
    GDSvalue name= /web/SessionInvalidator
    GDSvalue val= SessionInvalidator
    GDSvalue name= /web/AdderAlias
    GDSvalue val= AdderServlet
    GDSvalue name= /testdb/testdb
    GDSvalue val= testdb
    getServletMappingFromGDS: url= /testdb, servlet= testdb
    About to process the context-param
    [01/Nov/2001 16:00:06:7] info: GDS-007: finished a registry load
    About to process the mime-mapping
    About to process the servlets
    GDSvalue name= testdb
    GDSvalue val= {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    GDSvalue name= testdb.jsp
    GDSvalue val= {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    The returned hashtable for servlets have: 2 entries
    About to process the servlet name= testdb.jsp
    About to process the servlet name= testdb
    About to process the tld
    The returned vector for taglib have: 0 entries
    Finished getting a wd from gd s!!!
    Now ready to write out WebApp xml file
    descriptorToXml: about to get all servlets
    Enter getAllServlets,registeredServletNames.size= 2
    DescriptorManager.getServletByGuidStr, ctx=
    com.kivasoft.context.Context@6ee36c
    Enter getServletFromGDS
    getClassDefGDSKeyByGuid: name to match=
    {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    getServletGDSKeyByGuid: return key: com.kivasoft.gds.GDSKey@76c74b
    load-on-startup value from GDS= 0
    number-of-singles value from GDS= 10
    DescriptorManager.getServletByGuidStr, ctx=
    com.kivasoft.context.Context@6ee36c
    write Xml to output file: web.xml.out
    Finished writing out j2ee xml file
    Enter getAllServlets,registeredServletNames.size= 2
    write Xml to output file: ias-web.xml.out
    Finished writing out IAS xml file
    Extracting JSPs from testdb.xml to /opt/iplanet/ias6/ias/APPS/
    Processing input WAR 1
    Processing input WARi 21 testdb.xml
    Encountered exception java.util.zip.ZipException processing input file testd

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    What is the version of app server on HP UX ? How did you deploy on the app
    server in HP UX using command line deployment or GUI tool ? Where are these
    errors shooting from, are these coming at the time of deployment or thrown at
    runtime ? What is the application type that you are trying to deploy ?, if
    possible send me the kxs and kjs log files please.
    Regards
    Raj
    lu yanqiang wrote:
    My application work fine in iAS SP3 for Win2000, but when I deployed it to
    HP-UX 11.0, It can not regist the application in HP-UX.
    can any onr help me, thanks
    Lu yanqiang
    the error message is:
    HotSpot VM warning: Setting of property "java.compiler" is ignored
    creating engine class space...
    loading jx2util...
    loading jx2util...done
    Connected to LDAP server on websvr.sh-catcher.com port 389
    com.kivasoft.engine.EngineClassLoaderNonVersionable: EngineClassLoader
    constructer called
    com.kivasoft.engine.EngineClassLoaderNonVersionable: ! NVCL CREATED at:
    com.kivasoft.engine.EngineClassLoaderNonVersionable@1fbe93
    ECS initializing engine class loader instance.
    com.kivasoft.engine.EngineClassLoader: EngineClassLoader constructer called
    initGDSKey: GDSKey_Base
    initGDSKey- just put : com.kivasoft.IGDSKey_Base
    key=com.kivasoft.gds.GDSKey@41cd1f
    initGDSKey: GDSKey_Root
    initGDSKey- just put : com.kivasoft.IGDSKey_Root
    key=com.kivasoft.gds.GDSKey@31f71a
    initGDSKey: GDSKey_Current
    initGDSKey- just put : com.kivasoft.IGDSKey_Current
    key=com.kivasoft.gds.GDSKey@5601ea
    initGDSKey: GDSKey_CurrentEngine
    initGDSKey- just put : com.kivasoft.IGDSKey_CurrentEngine
    key=com.kivasoft.gds.GDSKey@17d257
    context= com.kivasoft.context.Context@6ee36c
    resolve property: GX.path.class GX_CLASSPATH SYSTEM_JAVA null
    resolve value: /opt/iplanet/ias6/ias/APPS
    resolve property: GX.path.class.core GX_CLASSPATH_CORE SYSTEM_JAVA
    java.;com.kivasoft.;gx.
    resolve value:
    java.;com.kivasoft.;gx.;com.netscape.;javax.;netscape.ldap.;netscape.tooluti
    l.
    resolve property: GX.versionable GX_VERSIONABLE SYSTEM_JAVA
    com.kivasoft.engine.IVersionable
    property not in GDS
    resolve value: com.kivasoft.engine.IVersionable
    resolve property: GX.all.versionable GX_ALL_VERSIONABLE SYSTEM_JAVA 0
    property not in GDS
    resolve value: 0
    resolve property: GX.taskmanager.period GX_TASKMANAGER_PERIOD SYSTEM_JAVA 10
    property not in GDS
    resolve value: 10
    resolve property: GX.versionable.if.extends GX_VERSIONABLE_IF_EXTENDS
    SYSTEM_JAVA javax.servlet.GenericServlet;javax.servlet.http.HttpServlet
    property not in GDS
    resolve value: javax.servlet.GenericServlet;javax.servlet.http.HttpServlet
    resolve property: GX.versionable.if.implements GX_VERSIONABLE_IF_IMPLEMENTS
    SYSTEM_JAVA javax.servlet.Servlet
    property not in GDS
    resolve value: javax.servlet.Servlet
    class_dir 4 AppPath: /opt/iplanet/ias6/ias/APPS/compiled_jsp
    loading component...{7ee76a00-a999-11d1-a16f-006097594151}
    getting threadLocal obj
    loading component...{91f29740-16e1-11cf-96c8-0020afed9a65}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.thread.ModuleThread
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.thread.ModuleThread appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.thread.ModuleThread
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.thread.ModuleThread loaded by primordial CL
    registered module... com.kivasoft.IModuleThread
    loading component...{91f29620-16e1-11cf-96c8-0020afed9a65}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderJ
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderJ
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.bind.BinderJ
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderJ
    loaded by primordial CL
    loading component...{ed049d80-b936-1548-e481-080020721767}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.eb.EJBBinder
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EJBBinder
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.eb.EJBBinder
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EJBBinder
    loaded by primordial CL
    EJBBinder: binder is GOOD..
    EJBBinder: context set obj for IID_IGXEBBinder
    loading component...{a84f0507-a912-11cf-aa6c-524153480000}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.gds.GDSModule
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.gds.GDSModule
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    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.gds.GDSModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.gds.GDSModule
    loaded by primordial CL
    registered module... com.kivasoft.IGDSModule
    loading component...{c70f2c00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderBase
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.bind.BinderBase
    loaded by primordial CL
    loading component...{c70f2d00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{c70f1a00-abeb-11d0-b4e5-00a024e006be}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.principal.PrincipalModule
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.principal.PrincipalModule appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.principal.PrincipalModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class
    com.kivasoft.principal.PrincipalModule loaded by primordial CL
    registered module... com.kivasoft.IPrincipalModule
    loading component...{35069f7a-0a09-1406-8f1a-0800208055c0}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{e7d37500-23bf-11d1-b6c2-0060082beecf}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{e7d37540-23bf-11d1-b6c2-0060082beecf}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.bind.BinderBase
    com.kivasoft.engine.EngineClassLoader: Got com.kivasoft.bind.BinderBase from
    PCL cache
    loading component...{be5cfde0-cd9e-11d1-94aa-0060083a5082}
    getting threadLocal obj
    com.kivasoft.engine.EngineClassLoader: Enter ECL loadClass:
    com.kivasoft.eb.EBModule
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EBModule
    appears to be a core class
    com.kivasoft.engine.EngineClassLoader: Using primordial classloader to load
    com.kivasoft.eb.EBModule
    com.kivasoft.engine.EngineClassLoader: Entering
    loadClass_primordial(className)
    com.kivasoft.engine.EngineClassLoader: Class com.kivasoft.eb.EBModule loaded
    by primordial CL
    registered module... com.kivasoft.IEBModule
    The current input file= testdb.xml
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    xmlToDescriptor- file name=testdb.xml
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application 1.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/application_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application Client 1.2//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/application-client_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Web Application 2.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-app_2_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD JSP Tag Library 1.1//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-jsptaglibrary_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Enterprise JavaBeans 1.1//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/ejb-jar_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS J2EE Application Client
    1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASjava_client_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Web Application 1.0//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASWebApp_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Enterprise JavaBeans 1.0//EN
    to uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASEjb_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Persistence Manager 1.0//EN to
    uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASPersistence_manager_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Datasource 1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASDatasource_1_0.dtd
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    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application 1.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/application_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD J2EE Application Client 1.2//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/application-client_1_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Web Application 2.2//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-app_2_2.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD JSP Tag Library 1.1//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/web-jsptaglibrary_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD Enterprise JavaBeans 1.1//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/ejb-jar_1_1.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS J2EE Application Client
    1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASjava_client_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Web Application 1.0//EN to
    uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASWebApp_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Enterprise JavaBeans 1.0//EN
    to uri= file://localhost/opt/iplanet/ias6/ias/APPS/IASEjb_jar_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Persistence Manager 1.0//EN to
    uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASPersistence_manager_1_0.dtd
    Set PubId= -//Sun Microsystems, Inc.//DTD iAS Datasource 1.0//EN to uri=
    file://localhost/opt/iplanet/ias6/ias/APPS/IASDatasource_1_0.dtd
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    AppComponentDescriptor: com.netscape.server.deployment.WebAppDescriptor
    All EnvEntries name:
    All Ejb-refs:
    All Resource-refs:
    WebApp package name = testdb
    Enter setupPluginInfoInGDS()
    creating ServletPatternTrans entry, url= /testdb
    webapp ContextRoot= null
    Enter getAllServlets,registeredServletNames.size= 0
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    Enter getAllServlets,registeredServletNames.size= 0
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    Enter getAllServlets,registeredServletNames.size= 0
    [01/Nov/2001 16:00:04:5] info: GDS-007: finished a registry load
    --- now put Web-app component descrptor into GDS
    webAppName = testdb
    Enter getAllServlets,registeredServletNames.size= 0
    Enter getAllServlets,registeredServletNames.size= 0
    getClassDefGDSKeyByGuid: name to match=
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    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    getServletGDSKeyByGuid: return key: com.kivasoft.gds.GDSKey@540408
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
    getClassImpGDSKeyByGuid: name to match=
    {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
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    getWebAppGDSKeyByPackageName: name to match= testdb
    got key to webapp= testdb
    enter WebAppCompGDSUtil.getDescriptorFromGDSByKey()
    About to process the <servlet-mapping> element
    GDSvalue name= /System/StaticServlet
    GDSvalue val= StaticServlet
    GDSvalue name= /System/JSPRunnerSticky
    GDSvalue val= JSPRunnerSticky
    GDSvalue name= /System/JSPRunner
    GDSvalue val= JSPRunner
    GDSvalue name= /System/FormAuthServlet
    GDSvalue val= FormAuthServlet
    GDSvalue name= /System/BasicAuthServlet
    GDSvalue val= BasicAuthServlet
    GDSvalue name= /System/CertAuthServlet
    GDSvalue val= CertAuthServlet
    GDSvalue name= /System/SessionInvalidator
    GDSvalue val= SessionInvalidator
    GDSvalue name= /fortune/fortune
    GDSvalue val= FortuneServlet
    GDSvalue name= /web/StaticServlet
    GDSvalue val= StaticServlet
    GDSvalue name= /web/JSPRunnerSticky
    GDSvalue val= JSPRunnerSticky
    GDSvalue name= /web/JSPRunner
    GDSvalue val= JSPRunner
    GDSvalue name= /web/FormAuthServlet
    GDSvalue val= FormAuthServlet
    GDSvalue name= /web/BasicAuthServlet
    GDSvalue val= BasicAuthServlet
    GDSvalue name= /web/CertAuthServlet
    GDSvalue val= CertAuthServlet
    GDSvalue name= /web/SessionInvalidator
    GDSvalue val= SessionInvalidator
    GDSvalue name= /web/AdderAlias
    GDSvalue val= AdderServlet
    GDSvalue name= /testdb/testdb
    GDSvalue val= testdb
    getServletMappingFromGDS: url= /testdb, servlet= testdb
    About to process the context-param
    [01/Nov/2001 16:00:06:7] info: GDS-007: finished a registry load
    About to process the mime-mapping
    About to process the servlets
    GDSvalue name= testdb
    GDSvalue val= {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    GDSvalue name= testdb.jsp
    GDSvalue val= {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    The returned hashtable for servlets have: 2 entries
    About to process the servlet name= testdb.jsp
    About to process the servlet name= testdb
    About to process the tld
    The returned vector for taglib have: 0 entries
    Finished getting a wd from gd s!!!
    Now ready to write out WebApp xml file
    descriptorToXml: about to get all servlets
    Enter getAllServlets,registeredServletNames.size= 2
    DescriptorManager.getServletByGuidStr, ctx=
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    Enter getServletFromGDS
    getClassDefGDSKeyByGuid: name to match=
    {eea893d3-d646-4f8e-8c6d-6f92a8563c46}
    BaseKey= com.kivasoft.gds.GDSKey@41cd1f
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    load-on-startup value from GDS= 0
    number-of-singles value from GDS= 10
    DescriptorManager.getServletByGuidStr, ctx=
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    Finished writing out j2ee xml file
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    Finished writing out IAS xml file
    Extracting JSPs from testdb.xml to /opt/iplanet/ias6/ias/APPS/
    Processing input WAR 1
    Processing input WARi 21 testdb.xml
    Encountered exception java.util.zip.ZipException processing input file testd

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