"Cannot complete your request because of a program error" again!

Using PhotoshopCS4 on a newish iMac, 8gb, with Mavericks, "Cannot complete your request because of a program error" regularly appears but, so far as I can see, only if no file is open. Any ideas on how to stop this irritating behaviour? Most usual things tried, trash preferences, reinstall, validify fonts etc. All ideas welcome!

It may have something to do with the way a .psd file is built. My suspicion is that the problem originates when I drag and drop vector art from a .ai file into the .psd document.
This seems rather unlikely to me.
Is there anything else special about the files (additional alpha-channels, 16bit, …)?
What have you done with regard to trouble-shooting and maintenance-routines so far (trashing prefs, repairing permissions etc.)?

Similar Messages

  • Any know how to help with PS Elements ERROR Cannot complete your request because of a program error?

    I just opened PhotoShop Elements 12 and tried saving a file and keep getting the ERROR: Cannot complete your request because of a program error. I cannot save a single file One person said hold SHIFT key while PS was loading and Click Yes about the 3rd party plugins. This did NOT solve the issue. Please any help would be much appreciated!

    That's a well known bug on MacOS 10.10. Apple is aware of it, and working on a solution.

  • Browser gets "Cannot complete your request because of a program error"

    Running Photoshop-7, WinXP Pro, on a PC with 2MB ram.
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    WHAT I CANNOT DO:
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    Never mind, I found the problem.
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  • Photoshop5: Cannot complete your request because of a program error!

    Well fiddle... looks like now I've done it -- and it's stuck.  Saved the file, and tried to start afresh -- nada.  Same  ...
    i'm trying to merge two vector layers.  I selected and copied the layer from a source and pasted it  onto a target, and and tried to use 'Merge'...
    Got the above (title) error messge.    See pic below.
    Saved file, re-entered.
    same thing.  Ouch!   If the program knows it has an error, then does that mean the error was programmed into the product to begin with?
    At least it' was polite about it -- unlike Window which just thows blue screens and core dumps at me...  ;-/  ... Ideas?
    Haven't tried support yet... haven't tried uninstalling product and reinstalling...what a pain...
    product has been acting flakey lately -- like not updating screen on application of effects unless I change the window.. Was thinking that
    might be HW, but this doesn't look like the same type of thing...
    Help????

    You said "You don't need to PROVE anything to anyone here.", yet before, you
    appeared to be saying I needed to prove this was a bug in Photoshop vs.
    my setup:
        "You can stop looking at your setup "
        [You can stop trying to prove the bug isn't in your setup]
        if a bona fide Photoshop bug can be reproduced by others using the
        same file.  I imagine Chris Cox might like to see a copy in that
        case as well.
    These statements would appear to contract each other, and you make me feel like I or something about me is on trial many or most of the times I submit any question or problem I have.  This would tend to make most people feel defensive.
    "As I recall" [lawyer speach] it was you who came here for advice on correcting problems that clearly not everyone has. 
    As I pointed out, 'clearly', I don't normally have those problems either -- if I did, I would consider it normal behavior.  It's something out of the ordinary that I posted to see if anyone else had seen or knew of a specific cause for.  I quickly added via a 2nd post that I  had worked around the problem, so at that point it wasn't about debugging the probem or finding a solution -- but about finding out where, ***in photoshop***, (unless you want to maintain that the Nvidia driver is putting up that message), that message is generated, and under what conditions.  Clearly there is no one no this board with that information. 
    Attempting to go on about solving the bug, blaiming it on my HW setup, my 'expertise' or 'lack there of', my flakiness (as you state it), or my lack of [compared to you, by your words] professionalism or experience, is simply abusive.
    And some else wondered thought it was a 'personal [ad hominem]' attack when I asked if you were being argumentative?
    I note they have been silent during your attacks, but hope they realize that my statement was not unjustified given this isn't the first time you've launched into this type of answer out of the "goodness of your heart"...
    As for your statement: "if you'd like to have others verify whether they see your problem using EXACTLY your file, you can make it available for others" - I have offered to upload my files more than once.  Nobody has responded to any request asking where to upload it to.
    Why you think going into your "credentials" -- about how professional you are, when you go launch into attacks like these should hold any weight is beyond me.
    If you are here to help, "out of the goodness of your heart" (your words), you aren't showing it.
    Instead, you are launching into how I'm using the wrong tool, the wrong technique, the wrong hardware...etc.
    You claim Nvidia's drivers have more problems with Adobe SW or Photoshop, yet when they are used by other vendors supercomputer applications where accuracy is far more scrutinized, and they are used for real-time display composition, they don't have the same problems.    Yet under less demanding, static conditions once vendor claims more problems in the driver.  When it is used under more stringent conditions and under higher load and works, with more vendors and customers, abut one vendor  claims problems, one usually looks in the 1 vendors usage of the driver -- and not at the driver.
    You claim that one or more Adobe engineers favor ATI over NVidia drivers -- in my experience, that affects whether they bother to track down the source of 'faults' (meaning, when it's a bug in their code, they just assume it is in the driver they don't like, vs. if it is in the Vendor they like, they will do the extra work and find the root cause -- fixing problems in their code **OR**, if finding problems in the vendors code, will report them with the result that those bugs get fixed.
    By preferring ATI over Nvidia, Adobe is less likely to find bugs in their own usage of the drivers, and unlikely to make sure such bugs are fixed in the drivers -- so the next generation of drivers is only likely to be worse.
    There are much larger venders and user bases that don't have these problems -- this strongly points to to a specific application's usage (in their code, or in driver code that only they use). 
    It doesn't matter from a customer perspective.  Adobe doesn't say "we only support ATI cards, or prefer ATI cards, officially", so anything less than thorough response to perceived Nvidia problems is "unprofessional".  It's lettting personal biases give customers a poorer experience.
    You supporting the status quo is ingratiating, but not helpful to them inproving their product. 
    That doesn't fall into my definition of what is good for the company.
    So you might question the goodness of your heart w/rt how you respond to people needing help and your attitudes towards platform superiority if you really want to promote what is good for the company and for customers.
    And the whole thing about professionalism is more than a bit amusing, considering when I came to this forum less than a year ago (or so?)  I stated I was a rank beginner.  That you would bother to justify your professionalism to a rank amature, bespeaks volumes of your insecurity and the *lack* of goodness in your heart. 
    I find your posts to be mean spirited, accusative, aggressive and self-aggrandizing.  So you and any who have your attitude would really help the community by not being such self-inflated 'MEMBERS', and stop trying to people down.
    FWIW, I don't have a 'rig', and have little pride in it, nor would it qualify as 'new', at nearly 2 years. 
    I do little gaming.  I average < 1 game year.  I do get 1080p, 10-bit playback wwithout stutters or frame drops of real-time video while editing in Photoshop (usually)...  Not a normal way of working, but when I have guests that want to watch video, while I am doing work, it's doable.  Does your machine sit in your living room and double as a media center?   I can't afford multiple machines -- I don't have a company paying hardware/software.
    I get you are well off and can afford to buy multiple cards to test with on a whime -- as you suggest to me.  That's not where I come from.
    Also, I'm aware that before CS4, photo shop had a caveat saying it couldn't work with multiple GPU's (Crossfire/SLI/285/590's (from a driver perspective, a 285/590, is an SLI setup -- 2 cards)).  I'm also aware that Adobe claims to have fixed the problem in CS4, with photoshop (though not some other products).  It's is also the case that Nividia has exclusions for Multi-GPU mode for Adobe's products that don't work in multi-GPU mode.  Before CS4, that included an exclusion for photoshop.  Adobe's claim was that it worked, and Nvidia removed the exclusion in their per-app auto-config tool.
    If you want to claim that Adobe lied to Nvidia about photoshop being multi-GPU cable, it's trivial for Nvidia (or an end user like me), to change the config to be single-GPU only).
    You need to be clear -- are you saying Nvidia should remove Photoshop's compatability with Multi-GPU setups, or not.
    If you aren't willing to say -- then, you are guilty of being a worse flake than me -- as you are making vague statements about reliability, but aren't willing to say -- to Adobe and Nvidia, officially whether such configs should be enabled or disabled.
    So please don't put me in the middle.  I'm just a customer who believed what Adobe offficially said.  If you know they are wrong -- please make sure Adobe and Nvidia offically know about this --- and new drivers will automatically have multi-GPU abilities turned off for Photoshop.
    You won't need to take it out on users like me.

  • "Cannot complete your request because of a program error."

    I  see a year-old post with this same problem, no resolution. When I try to save certain .psd or .tif files as a .jpg, I get this error message. I say "certain" files because not all Photoshop files have this problem. It may have something to do with the way a .psd file is built. My suspicion is that the problem originates when I drag and drop vector art from a .ai file into the .psd document. Could this be a genuine bug? I am working in Photoshop CS2 and Illustrator CS4 on a Mac Pro, 2 x 2.8GHz Quad-Core Intel Xeon running OS 10.5.8. I would be grateful for any insights. Thanks.

    It may have something to do with the way a .psd file is built. My suspicion is that the problem originates when I drag and drop vector art from a .ai file into the .psd document.
    This seems rather unlikely to me.
    Is there anything else special about the files (additional alpha-channels, 16bit, …)?
    What have you done with regard to trouble-shooting and maintenance-routines so far (trashing prefs, repairing permissions etc.)?

  • "cannot complete your request because of a program error" photoshop CC

    Hi,
    I keep getting this error message when I try to open files, or place anything. I'm sure it would come up for other things as well, but these are the only actions I'm attempting. The only way to fix it is to restart photoshop. It is becoming quite a hassle PLEASE HELP!
    OSX Yosemite 10.10.2
    Model Name: MacBook Pro
      Model Identifier: MacBookPro11,2
      Processor Name: Intel Core i7
      Processor Speed: 2.2 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 6 MB
      Memory: 16 GB

    That's a well known bug on MacOS 10.10. Apple is aware of it, and working on a solution.

  • Cannot open files ~ Could not complete your request because of a program error

    I can inly open 3 files and then I get this error message ~ Could not complete your request because of a program error
    Please help, I am in the middle or a project ...
    Thank you,
    Linda

    There is likely a font on that system that's corrupted or for some reason Photoshop just can't deal with.  Fonts are complex things, and it's well known that bad fonts can crash applications.
    Ferreting out such a font is normally a matter of removing all but the default fonts, seeing that the problem is corrected, then adding the fonts back in systematically until the offender is isolated.  Yes, this can be tedious.
    If it's not a font problem, there's a possibility it's a display driver problem.  To help diagnose that, go into Edit - Preferences - Performance, disable OpenGL Drawing, then restart Photoshop.  If the problem goes away, you'll want to check the web site of the maker of the video card for driver updates.  Don't forget to re-enable OpenGL Drawing again after updating the driver.
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    -Noel

  • When I try to save a photo, I get error message Could not complete your request because of a program error.  What's wrong?

    I edit a photo and when I click Save As, I get error message "Could not complete your request because of a program error."    I exit Elements, try again, same error. 
    In past I had this problem but it resolved when rebooted PC.  This time, PC reboot does not help.
    I cannot save anything i do in elements!!
    What's wrong?  Any suggestions how to fix this?   Anyone know what the program error is

    Please mention your PSE version and underlying OS.
    Also, it would be of great help in resolving the issue if you can upload a snapshot of error message.
    Regards
    Kishan

  • PS CS3: "could not complete your request because of a program error"

    Hi,
    I am using Photoshop CS3 on Windows XP Pro (Upgraded from PS v7.0 a few months ago) on about 10% of my images I'm getting an the error:
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    when trying to save the file after doing changes to it. Oddly enough I do NOT get the error when doing "Save As" even after the recieving the error on a save. Nor do I get the error if I open one of the affected files in PS v7.
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    Oddly, I CAN open the same File Info dialog box in Bridge CS3, I can change metadata via Bridge but then even after doing that the problems still exist when the image is opened in Photoshop.
    At the moment, the ONLY work round I have is for each effected image, open it, do a "save as" - to save it under a different name delete the original image and then rename the image back to it's original name to ensure that my DAM can still locate the image.
    I am a professional photographer with over 25,000 PSD files. As you can imagine it is impractical to manually open every image to see is affected. Can anyone think on any automated method to locate which images have the problem?
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    Ian M Butterfield
    www.imb.biz

    Hi Rob,
    I've uploaded one of the images to my server....
    http://www.iphotos.co.uk/downloads/tmp/FA0309A-E02305.zip (30Mb download).
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    If this was just a single file that I was having problems with I'd put up with the work round of "Save as" to correct the problem. But with 25,000+ PSD files and at a guess a random 10% of my files being affected you can imagine how frustraiting this is.
    Thanks,
    Ian.

  • Photoshop elements editor Could not complete your request because fo a program error

    I am running PSE 8.0. On some of my photos I cannot save the image.
    Even if I do no editing on the photo and just do a "save as" in a completely
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    I have set the RAM preferences to 1100MB and the history states to 20.
    What is the program error?
    Looking at the discussion forum, this problem has been there since 2007.
    Doesn't Adobe fix its software?
    Joe M

    I would suggest you to reset the preferences file of photoshop elements and then try. Follow these steps
    1. Close Elements.
    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
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  • Could not complete your request because of a program error. Creative Cloud

    Ug. Just got creative cloud. I cannot open any existing photoshop, jpg or even new files with out recieving the "Could not complete your request because of a program error." error message. HELP!!
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    m

    Please note the "Contact Adobe" link at the lower-right of every page here.  On the page you get to from that link is another link for Phone numbers.
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  • Error:  "Could not complete your request because of a program error" (photoshop CS2 9.0.2 on MAC OSX

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  • I keep getting a message saying "Could not complete your request because of a program error"

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  • Can't open file: "Could not complete your request because of a program error"

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    First thing I would do is investigate hard drive issues and the health of the OS.

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