Cant load photo black ink cartridge into HP 5520 printer

Hi there,
Cant load photo black ink cartridge into HP 5520 printer.

Hi,
The Photo ink cartridge is not intended for the Photosmart 5520, the printer uses Black, Cyan, Magenta and Yellow ink cartridges as listed below as an example (The same applies for the US with the 564 ink cartridges):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03340400&tmp_task=prodinfoCategory&cc=uk&dlc=en...
As you may find below as an example, the Photo Ink Cartridge only intended for printers which use 5 ink cartridges:
ONLY for 5-cartridge printers which use Black, Photo, Cyan, Magenta, and Yellow inks
Does NOT replace Black ink cartridge
http://store.hp.com/webapp/wcs/stores/servlet/PDPStdView?catalogId=10051&productId=502407&storeId=10...
Please let me know if I may misunderstood your intention,
Shlomi
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Black vs Photo black ink cartridges

I've watched the threads and their respective comments on HP and other websites for years. At some time or another I myself have probably asked someone somewhere all of the questions posted. Clark Howard, of radio/TV fame has said for years that the profit for printer manufacturers is in the ink cartridge, not the device itself. Ridiculously expensive, to the point that I personally could never with a straight face charge the money that HP and others charge for the cartridges. 500% plus profit per cartridge isn't an over statement. Clark Howard actually used to buy two of the cheapest printers he could find, use the cartridges and donate the brand new printers. He would repeat the process whenever he needed new ink. I don't know if he still does that, the corporate greed has probably figured out a way to prevent that by now.
One question I have, that I have not found addressed specifically, if you don't print photos, do you even need a photo black cartridge? Or is that just another gimmick by the corporate greed to put more money in their bank accounts?

Hi Ken
I presume your printer takes HP564 cartridges and has a 5 slot printhead? If so, yes - all cartridges (inc. the photo black) need to be installed for the printer to work.
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

Can I print on a Canon MP480 using only a black ink cartridge?

Hi BKJen, Both ink cartridges are required to be installed in the printer in order to print, even if one of the ink cartridges are low or out of ink. If you are receiving a low/out of ink warning and need to continue printing, you can disable the ink level detection function of the printer by pressing and holding down the Stop/Reset or Resume/Cancel button on the printer for at least 5 seconds, then releasing it. Once the low/out of ink cartridge is replaced with a Canon genuine ink cartridge, the ink level detection function of the printer will be re-enabled. You can also set the printer to print using only the black ink cartridge from within the printer driver on your computer. If you would like instruction for doing this, please reply with what operating system is on your computer (version of Windows or Mac OS X), and we'll be happy to assist you.

Hello @downeyke , and welcome to the HP Forums!
I understand you are looking into black ink options. I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP C309a Photo Black Ink

This may be a daft question but when i the photo black ink used. I have printed 4 or 4 photos on photo paper (non branded) but the photo black ink is still full but the normal black ink is going down. Any ideas?
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Are you sure the photo black is being used? Depending on the connection and perhaps other factors the ink gauge is shown in a mirror image. The black cartridge is the one next to the yellow, and shown below with the cyan arrow. The photo cartridge is the one next to magenta and is shown below with a yellow arrow. If the printer really is using the photo cartridge for printing black text it may be that the paper sensor is incorrectly reading the paper type as photo paper. In this case changing the paper type from "Automatic" to "Plain Paper" should resolve the issue.
Bob Headrick, HP Expert
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Can't get NEW black ink cartridge to work in 5515 HP all-in-one-printer

Can't get NEW black ink cartridge to work in printer..help

Hi caralu,
I was just wondering if you were able to try banhien's recommendation? Please let me know the outcome.
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HevnLgh
I work on behalf of HP
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Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

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Hello @downeyke , and welcome to the HP Forums!
I understand you are looking into black ink options. I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
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Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7510 will ONLY use photo black ink

I have a photosmart 7510 printer and I'm printing from microsoft word 2010 on a windows 8 computer. I'm printing a word document with no pictures in it. The printer preferences are set to Plain Paper with Normal quality. I cannot get the printer to use the XL black ink cartridge. It only uses the photo black ink. Is there a setting I can choose to get it to use the regular black ink?
This question was solved.
View Solution.

Hi shirsar,
I understand you have a Photosmart 7510 that seems to be using a lot more of the photo black than the regular black ink. I'm sorry to hear this, but believe I can assist you with a solution.
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Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
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Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
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I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
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4) Wait 60 seconds or more, then plug the power cord back in
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I worked on behalf of HP.

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And no, it's not empty! ;-)
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It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.

Adapter 6525 black ink cartridge

I have an HP 6525 printer. I purchased a pack of new ink cartridges and all fit fine except the black. The setup black ink cartridge is about twice the width of the one that came with the pack. Is there an adapter for the smaller cartridges? If so where can i get one? ramroc
This question was solved.
View Solution.

Hey @ramroc ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are using the HP Photosmart 6525 and you are having trouble with the new ink you purchased because you have a black that is smaller then the slot in the carriage.
What has happened here most likely is you purchased the HP 564 cartridges with the 5th black cartridge that is a photo black intended for the HP Photosmart 7520. The black cartridge you want to be using is the one with a pentagon on the top, not a bowtie.
What your carriage should look like;
What the HP Photosmart 7520 carriage looks like;
You want to make sure you are using the cartridge with the pentagon not the bowtie.
Hope this makes things more understandable for you. Have a good one!
I worked for HP.

Photosmart C7280 All-In-One won't recognize new black ink cartridge

Black ink was very close to running out, purchased a new one and replaced it. Now whenever I try and print something I get a popup that says: "Install new black ink cartridge if available. To continue with other colors, press Continue. Black color will be simulated. Text and photo quality will differ from those printed when using all cartridges. If empty ink cartridge is not replaced soon, all printing will stop. To cancel, press the Cancel button on printer."
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Thank you for your updated information.
Since you are able to print from you computer and the printer isn't indicating this message, then I would recommend uninstalling the software. I will provide a HP document here to help you. (If this printer is connected by a USB cable, then please remove it from the computer.)
Next, please clean your Temp folder on your computer. I will provide a document on performing this step here.
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Looking forward to hearing from you.
I worked on behalf of HP.

Cant load photo black ink cartridge into HP 5520 printer

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