Cant register email on new BB

Hey All
wonder if yu could help me. I've just got a new BB( Curve 8520 on O2 pay & go) and I cant register my email address to my new device. Below is some of the things that have happened thus far too help illiminate what ISNT the problem....
.... OLD DEVICE - worked fine got push emails bbim etc etc Curve 8700 - yh seriously ancient with a jog wheel and everything but its a rugged thing lol)
NEW DEVICE: - when 1st went to register email it advised that the email was already registered to a BB and asked if I wanted to move it - said yes and gt message saying that the old device had been deactivated and no further emails would be sent to it. Everytime I tried it said "problem connecting to the application server please try again" I went to the O2 store and they tried then decided it was my SIM card as I've been with them for ages and gave me a new 1. Personally I dont go for this as all my push apps worked just fine on my old device with my old SIM. The new SIM is now up & running but when I try I get "Update Failed" after I enter my email address and password.
OTHER INFO: I've managed to download, install & connect to msn messenger. When I try to do FaceBook it fails to authenticate when I go to download the app. I use a hotmail.COM address although based in the UK but I've had the addy for about 15 years and as I've mentioned it worked just fine on my old BB. Its NOT a password issue( also haven't changed that in ages) as I've tested the device by entering stupid stuff in the password field and it knows that thats the incorrect password. I can access the internet fine. I've logged into my actual email account on my lappy and there's nothing wrong with my hotmail account itself.
Soooo hpoefully I've narrowed it down enough for one of y'all to be able to say "ahh yeah just do this" so I can actually have a BB that works again and you'll also be saving the lives of the people in the O2 store aswell as I intened 2 exact great vegence on them for being useless
Thanks in advance
Cruton

Hello,
It's actually a pity that you've proceeded as far as you have. There is a handy Device Switch Wizard that would have facilitated the entire process for you, but from where you are it's too late to try that.
Given what you have said, there seems to be something wrong at the carrier end. You really have to continue to work with them to get it resolved, escalating through them all the way into RIM if necessary. They have the power to do that, btw...you have no free method to seek support from RIM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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