CD-ROM wont open..
Okay.. ive been playing around with my hardware earlier today. I didnt get my ram yet.. so i cant install the whole system yet.
The "problem" is.. I connected the molex power connecter to my dvd/rw drive... and the dvd/rw drive powered on.. but when i try to press the open button.. it doesn't open.. it just does this quiet thump sound.. and the green light is flashing. Is this normal? Shouldnt the drive open anyway even though its not connected to the motherboard? Or it has to be connected because the open/close function is operated by the cpu?
The drive SHOULD open don't matter if you have it or not connected to the mobo (motherboard).
Try using the emergency eject hole located under the tray (some models have it on the tray).
Edyros!
Similar Messages
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Satellite A300-1OC - CD-ROM wont open
Good evening.
I purchased Satellite A300-1OC about 2 weeks ago. After installing new operating system (Windows Vista Ultimate, previous system was Home Premium) I have encountered a problem with my CD-ROM.
At first after booting the System drive didn't open at all, after pressing the button indicator was blinking, but the drive as Ive said didn't open. Windows told me insert the disk, I clicked submenu "eject", but it didn't help. After rebooting everything was ok, but after a few days while using DVD-disk it happened again. Drive stopped working and I could not continue use the disk and address to the CD-ROM and it could not open.
In Windows EventWier I saw that this error had number 11. What it can be?
Is it a hardware or system error and how it could be solved?
Each advice would be appreciated.Hi!
I have found an article in the Microsoft Knowledge Base about the error codes:
http://support.microsoft.com/kb/310123
But to be honest I think your drive is faulty. In your case I would go to an authorized service provider and a technician should check your notebook.
If your notebook is under warranty you will get a new drive for free.
Bye -
My SAFARI quit and it wont open anymore, I have a MINIMAC with MAVERICKS,please help !
Mac mini (Late 2012)
Model Name: Mac mini
Model Identifier: Macmini6,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MM61.0106.B03 OS X 10.10.1 SAFARI 8.0.2
SAFARI QUIT ON ME AND IT WONT OPEN AGAIN ! PLEASE HELP ! THIS THE REPORT :
Process: Safari [979]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [979]
User ID: 501
Date/Time: 2014-12-17 17:14:12.046 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 99C48021-4193-9E36-5941-5AD0D2E71DAC
Sleep/Wake UUID: B45DA696-4675-4118-AFB7-CEA09EF8E022
Time Awake Since Boot: 5400 seconds
Time Since Wake: 790 seconds
Crashed Thread: 21
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010172b000-000000010172c000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.betafish.adblockforsafari-UAMUU4S2D9 (102.15 - 2.15) AdBlock
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff970e0ae0 CFStringGetCharacterAtIndex + 0
1 com.apple.CoreFoundation 0x00007fff97255d1a +[CFPrefsSearchListSource withSearchListForIdentifier:container:perform:] + 106
2 com.apple.CoreFoundation 0x00007fff97288397 _CFPreferencesCopyAppValueWithContainer + 183
3 com.apple.Foundation 0x00007fff90ee8d8d -[NSUserDefaults(NSUserDefaults) objectForKey:] + 34
4 com.apple.AppKit 0x00007fff99a742c7 -[NSDynamicSystemColor recacheColor] + 93
5 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
6 com.apple.AppKit 0x00007fff99aa9b36 +[NSColor selectedControlColor] + 80
7 com.apple.AppKit 0x00007fff99aa98ef +[NSDynamicSystemColor alternateSelectedControlColor] + 39
8 com.apple.AppKit 0x00007fff99a7432f -[NSDynamicSystemColor recacheColor] + 197
9 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
10 com.apple.AppKit 0x00007fff99aa9819 +[NSColor alternateSelectedControlColor] + 80
11 com.apple.AppKit 0x00007fff99a835f1 +[NSColor colorWithCatalogName:colorName:] + 142
12 com.apple.AppKit 0x00007fff99a82fc0 +[NSCatalogColor newWithCoder:zone:] + 275
13 com.apple.AppKit 0x00007fff99a82e71 -[NSColor initWithCoder:] + 437
14 com.apple.Foundation 0x00007fff90f2790c _decodeObject_old + 331
15 com.apple.Foundation 0x00007fff90f274c1 _decodeValueOfObjCType + 1567
16 com.apple.Foundation 0x00007fff90f26b96 -[NSUnarchiver decodeValuesOfObjCTypes:] + 214
17 com.apple.AppKit 0x00007fff99acec53 -[NSColorList _decodeWithoutNameWithCoder:newStyle:] + 401
18 com.apple.AppKit 0x00007fff99acea55 -[NSColorList _parseArchivedList:] + 162
19 com.apple.AppKit 0x00007fff99ace7fd -[NSColorList _loadColors] + 419
20 com.apple.AppKit 0x00007fff99ace614 -[NSColorList colorWithKey:] + 33
21 com.apple.AppKit 0x00007fff99aa9e8d -[NSCatalogColor colorUsingColorSpaceName:device:] + 280
22 com.apple.AppKit 0x00007fff99aa9d51 -[NSDynamicSystemColor colorUsingColorSpaceName:device:] + 160
23 com.apple.AppKit 0x00007fff99acd375 -[NSTextFieldCell _textAttributes] + 380
24 com.apple.AppKit 0x00007fff99a7b5e5 -[NSCell _unformattedAttributedStringValue:] + 278
25 com.apple.AppKit 0x00007fff9a0f93e8 -[NSThemeFrame _updateTitleTextField] + 326
26 com.apple.AppKit 0x00007fff99a62c40 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 1214
27 com.apple.AppKit 0x00007fff99a5954d -[NSThemeFrame _updateButtons] + 2735
28 com.apple.AppKit 0x00007fff9a0fb5a7 -[NSThemeFrame _moveTitlebarViewsToView:] + 724
29 com.apple.AppKit 0x00007fff9a0fcfc9 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836
30 com.apple.AppKit 0x00007fff99ae6339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
31 com.apple.AppKit 0x00007fff9a0fcc41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
32 com.apple.AppKit 0x00007fff99a5774e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
33 com.apple.AppKit 0x00007fff99a55c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
34 com.apple.AppKit 0x00007fff99a553fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
35 com.apple.AppKit 0x00007fff99c8c40e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
36 com.apple.AppKit 0x00007fff99a54e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
37 com.apple.AppKit 0x00007fff99c8c3c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
38 com.apple.AppKit 0x00007fff99a52745 -[NSWindowTemplate nibInstantiate] + 567
39 com.apple.AppKit 0x00007fff99a2773b -[NSIBObjectData instantiateObject:] + 309
40 com.apple.AppKit 0x00007fff99f09d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
41 com.apple.AppKit 0x00007fff99a1bf05 loadNib + 384
42 com.apple.AppKit 0x00007fff99f89f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
43 com.apple.AppKit 0x00007fff99f8a67d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
44 com.apple.AppKit 0x00007fff99d2c3af _NXLoadNib + 196
45 com.apple.AppKit 0x00007fff99d2bd8f -[NSAlert init] + 95
46 com.apple.AppKit 0x00007fff99d6b9f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
47 com.apple.AppKit 0x00007fff99a3d64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
48 com.apple.AppKit 0x00007fff99a3d20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
49 com.apple.AppKit 0x00007fff99a3d1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
50 com.apple.AppKit 0x00007fff99a3ce9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
51 com.apple.AppKit 0x00007fff99a3cc69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
52 com.apple.AppKit 0x00007fff99a3c6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
53 com.apple.Foundation 0x00007fff90efd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
54 com.apple.Foundation 0x00007fff90efd2c9 _NSAppleEventManagerGenericHandler + 102
55 com.apple.AE 0x00007fff92fda99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
56 com.apple.AE 0x00007fff92fda719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
57 com.apple.AE 0x00007fff92fda623 aeProcessAppleEvent + 295
58 com.apple.HIToolbox 0x00007fff9c03337e AEProcessAppleEvent + 56
59 com.apple.AppKit 0x00007fff99a38d76 _DPSNextEvent + 2665
60 com.apple.AppKit 0x00007fff99a37e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
61 com.apple.Safari.framework 0x00000001017aaad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
62 com.apple.AppKit 0x00007fff99a2be23 -[NSApplication run] + 594
63 com.apple.AppKit 0x00007fff99a172d4 NSApplicationMain + 1832
64 libdyld.dylib 0x00007fff90a5e5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92a6722e kevent64 + 10
1 libdispatch.dylib 0x00007fff9ab14a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010335e88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010335b9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff9ab62d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff9ab62c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff9713fb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff9713efdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff9713e838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff914b0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff90f43b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff92a663f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 14:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bd2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001027363fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x0000000102525244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 21 Crashed:
0 libsystem_pthread.dylib 0x00007fff98a4c695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff9bfafb78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9bfa8620 fprintf + 186
3 ??? 0x0000000109fab5dc 0 + 4462392796
Thread 21 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7f4361d8 rcx: 0x00007fff7f4361f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7f4361f0 rsi: 0x00007fff98a4cb14 rbp: 0x0000000109fa7e30 rsp: 0x0000000109fa7db0
r8: 0x0000000109faf000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7f4356b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff98a4c695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10172b000 - 0x10172bfff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x101734000 - 0x10206dff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x102510000 - 0x102a23ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x102b8c000 - 0x102e40fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103118000 - 0x103118fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x103123000 - 0x10325fffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x103357000 - 0x1042fcff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x104f00000 - 0x104f00fff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
0x108519000 - 0x108532ff7 com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x10954a000 - 0x109662fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x1096de000 - 0x109713ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x109f70000 - 0x109f70ff5 +cl_kernels (???) <711E73BC-9AFF-4D91-B23E-13F3675EEDBE> cl_kernels
0x109f74000 - 0x109f74fef +cl_kernels (???) <948888F2-B6C7-4453-95AD-E87596A2AE53> cl_kernels
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0x7fff91b77000 - 0x7fff920a0ff7 com.apple.QuartzComposer (5.1 - 325) <2007FD9E-A5CF-361E-A7DD-ACAF976860AD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff920a1000 - 0x7fff920a3ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff920a4000 - 0x7fff928fbff3 com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff929b9000 - 0x7fff92a4dfff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92a50000 - 0x7fff92a6dfff libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
0x7fff92a6e000 - 0x7fff92ab4ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff92ab5000 - 0x7fff92ae5fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff92e1c000 - 0x7fff92e1cfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff92e1d000 - 0x7fff92e22ff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff92e23000 - 0x7fff92e65fff com.apple.sociald.Social (87 - 87) <A32F7CCA-6D52-3F4E-8779-548E07A84738> /System/Library/Frameworks/Social.framework/Versions/A/Social
0x7fff92eb5000 - 0x7fff92f04ff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff92f05000 - 0x7fff92f52ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff92f53000 - 0x7fff92f5afff libCGCMS.A.dylib (772) <E64DC779-A6CF-3B1F-8E57-C09C0B10670F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff92f8e000 - 0x7fff92f96fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff92f97000 - 0x7fff92fbdff7 com.apple.ChunkingLibrary (2.1 - 163.1) <3514F2A4-38BD-3849-9286-B3B991057742> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff92fbe000 - 0x7fff92fccfff com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x7fff92fcd000 - 0x7fff9302cff3 com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff9302d000 - 0x7fff93031fff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
0x7fff930cb000 - 0x7fff930dcff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
0x7fff930dd000 - 0x7fff93155ff7 com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff93156000 - 0x7fff9319cffb libFontRegistry.dylib (134) <01B8034A-45FD-3360-A347-A1896F591363> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff931f8000 - 0x7fff931fcfff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
0x7fff93203000 - 0x7fff932a2df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff932a3000 - 0x7fff932a4fff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib
0x7fff932c7000 - 0x7fff932cbfff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff932cc000 - 0x7fff932defff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff932ea000 - 0x7fff932ecfff libCVMSPluginSupport.dylib (11.0.7) <29D775BB-A11D-3140-A478-2A0DA1A87420> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff932ed000 - 0x7fff933e1ff7 libFontParser.dylib (134) <506126F8-FDCE-3DE1-9DCA-E07FE658B597> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff933e6000 - 0x7fff934feffb com.apple.CoreText (352.0 - 454.1) <AB07DF12-BB1F-3275-A8A3-45F14BF872BF> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff934ff000 - 0x7fff935f2ff7 libJP2.dylib (1231) <58849E48-9CD2-38A1-9D48-FCE630F473EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff935f3000 - 0x7fff9360cfff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff9360d000 - 0x7fff93656ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff93871000 - 0x7fff938cbff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling
0x7fff938cc000 - 0x7fff938d4ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff938d5000 - 0x7fff938ddffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff938de000 - 0x7fff93952ff3 com.apple.securityfoundation (6.0 - 55126) <E7FB7A4E-CB0B-37BA-ADD5-373B2A20A783> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff93982000 - 0x7fff9399dff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff939ab000 - 0x7fff939e6fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff939e7000 - 0x7fff939e9ffb libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff939ea000 - 0x7fff93b2cfff libsqlite3.dylib (168) <7B580EB9-9260-35FE-AE2F-276A2C242BAB> /usr/lib/libsqlite3.dylib
0x7fff93b2d000 - 0x7fff93b30ff7 com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff93b33000 - 0x7fff93b44fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff93b45000 - 0x7fff93b65fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff93b73000 - 0x7fff93b7fff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff93b80000 - 0x7fff93c28ff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff93d81000 - 0x7fff93da4fff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff93da5000 - 0x7fff93daaff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff93dab000 - 0x7fff93df7fff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff93dfb000 - 0x7fff93dfbfff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff93dfc000 - 0x7fff93e0afff libIASAuthReboot.dylib (920) <B165E345-197F-3DC7-A52B-64C34FD95D0A> /usr/lib/libIASAuthReboot.dylib
0x7fff93e0b000 - 0x7fff93e0dfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff93e0e000 - 0x7fff93e18ff7 com.apple.CrashReporterSupport (10.10 - 629) <EC97EA5E-3190-3717-A4A9-2F35A447E7A6> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff93e19000 - 0x7fff94081ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff94088000 - 0x7fff94574fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff94575000 - 0x7fff9458fff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff94590000 - 0x7fff94682fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff94683000 - 0x7fff94707ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff956c5000 - 0x7fff95994ff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff95995000 - 0x7fff959c3fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff959ec000 - 0x7fff95b1cfff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff95b25000 - 0x7fff95b29ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff95b2a000 - 0x7fff95c41fe7 libvDSP.dylib (512) <52777555-F051-3BC2-A2D2-9645907E836D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff95dd2000 - 0x7fff95ddbfff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff95e55000 - 0x7fff95e56fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff95e57000 - 0x7fff9603cff3 libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
0x7fff9603d000 - 0x7fff96041ff7 com.apple.TCC (1.0 - 1) <AFC32F8F-BCD5-313C-B66E-5AB8591EC066> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff96042000 - 0x7fff96472fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff96473000 - 0x7fff96550ff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9658e000 - 0x7fff965bdfff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff965c7000 - 0x7fff966eefff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff96731000 - 0x7fff96764ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff96765000 - 0x7fff96765fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff96816000 - 0x7fff96863ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff96864000 - 0x7fff968d0fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff968d1000 - 0x7fff96a2fff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff96a30000 - 0x7fff96ac1fff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff96ac7000 - 0x7fff96accff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff96acd000 - 0x7fff96ad6fff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Mail wont open and restart cancelled by mail
when I try to open my e-mail it wont open - it just doesnt do anything. When I try to download updates or shut down computer it says it is intereupted by mail. Help
Force Quit the Mail Application
Click the Apple Logo in the top left corner of the screen
Click "Force Quit"
Select the MAIL application
Force Quit the app
After the application is quit then you should be able to restart your computer.
The Application is fully quit when the is no little glowing dot under the application icon. -
I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?
Click here and follow the instructions.
(98897) -
itunes wont open at all, error message : quicktime was not found .... please reinstall ... i did that but no luck this only seems to have happened since the 10.4 update, im on windows 7 ..
Can you start QuickTime on your computer?
You'll probably have to search for the Windows Installer Cleanup Utility and use it to remove QuickTime Player and iTunes. Then download and install the iTunes again. -
Itunes wont open and when re-installed received this msg: Service Apple mob device failed to start. You have insufficent privileges to start system svc. Help?
Download Itunes from Apple.com, not from within Itunes.
Redo the install, following the below procedure. However, when you re-install Itunes, right click and run the install as administrator. For Win 7, you have to hold down the cntrl and shift keys when you right click and then "run as administrator" will be an option.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Vista, Win 7 & later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes -
Itunes wont open - compatibility error...
hi,
today I had a problem with moving songs from itunes to ipod. have had this issue in the past which was fixed by using ipod updater.
this didnt seem to work so for first time in ages ran the itunes updater. I can no longer open itunes and get the following error.
Quicktime unavailable
itunes requires Windows 2000 or later
Please make sure compatibility mode is disbaled in the compatibility tab of the properties of itunes.exe
well....I tried to do this (I am not massively IT literate!), have tried selecting or deselecting compatibility on this tab....and still wont open....any ideas?
im on windows XP professional.
cheers in advance
mikehiya!
if I find the mp3 file on my hardrive and move it to ipod manually it still doesnt appear when I disconnect.
that's normal. for the ipod to recognise a song it needs to be transferred to the ipod via itunes rather than dragged and dropped with Windows Explorer. see the note at the end of this article:
iPod: Operating System or iTunes Reports the Disk is Full, But It Does Not Look Full
... try resetting the warnings on your ipod and trying another manual sync:
Resetting iPod warnings
do you get an error message show up after resetting warnings?
love, b -
ITunes wont open, getting error message, hard drive crash
i had my secondary hard drive die. My windows is on my C: all of my music was on my D:. Now iTunes wont open becuase it cant access D:. If I try to uninstall it tells me it cant find D:. If I try to re-install it says it cant find D:. I have cleaned the registry of iTunes, and it still wont reinstall. Any thoughts, thanks in advanced.
hi Aaron!
error 1327.Invalid Drive D:\
hmmm. that one's consistent with the abrupt change of drive letters too.
have you tried the InstallShield advice on the 1327?
Error 1327 Invalid Drive
love, b -
ITunes wont open only error message
iTunes wont open I only get an error message that reads. "The folder iTunes cannot be found or created and is required. The default location for this folder is inside the My Music folder" My music is on an exernal hard drive and it worked before I upgraded and now it wont work.
Please helphiya!
it's best to leave the "My Music" folder on the C drive. it's a Windows special folder, so having it out on an external can cause weird problems if (say) the drive letter assignment for the external drive changes.
okay, here's the best place to start:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
... but if you run into the complication where "My Music" doesn't appear as an option in TweakUI, try the alternate technique from the following Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem
love, b -
yep
well there i was opening iTunes
and BLAMMO !
ITunes wont open
error -200
what am i doing wrong now
also coincedently my sound output aint workingAlso, I have not moved any files since updating. Still won't do anything.
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My Itunes wont open ever since i upgraded to 6.0.before that everything worked fine.ive tried many of the techniques and none have worked.plz help me!!!
hmmm. okay, if you're currently just getting the "itunes has encountered an error ..." let's try the following technique.
preliminaries
download and save a fresh copy of the itunes 6.0.1.3 installer to your hard drive. (eventually we're going to run the install from there rather than online.)
iTunes 6.0.1.3 Installer
switch off any antivirus and antispyware applications prior to any uninstalls, installs or repair installs.
uninstall
use the complete uninstall instructions given in the following document to remove your existing itunes and quicktime:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... and if you run into problems on the uninstall, try using the Installer Cleanup utility:
Description of the Windows Installer CleanUp Utility
reboot after uninstalling.
reinstall
remember to switch off your antivirus and antispyware.
reinstall itunes using the 6.0.1.3 installer you downloaded previously.
if you get the "itunes has encountered a problem ..." error message again after that install, first check to see if your Quicktime will launch. if you get an error message when you try to launch quicktime, try using the following technique:
iTunes 6 for Windows unexpectedly quits when opened
keep us posted on your progress.
love, b -
Itunes wont open error message showing
My itunes wont open it has an error messgae saying "itunes cannot open because of your audio configuration" help please!!
Hi, M45.
Have a look at this article in the Apple
Knowledge Base and let us know if it brings you any
combination of joy and/or satisfaction.
I hope this works... -
Itunes wont open. Ive tried uninstalling, cleaned up my PC and then re installed again but still wont open! There are no error messages. It just wont open! Im very frustrated and anything would help! I have Windows 7 or Vista. Idk which
Hello Dr.Help,
Thank you for providing so much information about the issue you are experiencing with iTunes. It sounds like you have tried reinstalling it, but nothing happens when you launch it. I recommend following the steps in this article to resolve launch issues with iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have files that have been on my computer for over a year and I have used them several times and all of a sudden they wont open. I received an error message saying they are improperly downloaded or came as an email attachement which is not the case. Please advise
They seem to be word files - they will open if I choose "open with" microsoft word, but if I double click they don't open they are appearing as PDF on my screen. I even opened one and then tried to "save as" making sure I chose .doc and they still appear as PDF
I just created a new document response.doc in word and when I saved to my desktop it appears as a PDF file and I absolutely did not create a PDF or save as PDF it was a simple word
doc.
The message says "Adobe reader could not open response.doc because it is either not a supported file type or because the file has been damaged (for example attached in an email and not properly decoded)
The reader version is I believe the most current, I always update when prompted. OS is Windows 8
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