Cisco AQM 8.5 Recording on way only : Agent voice not recorded

Dear Networkers,
We do have UCCX 8.5 with AQM 8.5. SR2ES1 installed.
Calls are being recored. The isue is that when paying back the records, we only hear the client's voice. the Agent's voice is not heard !
We checked the .raw files durig calls test, we can see the TO and FROM files size growing together. I couln't find the source of the issue, couldn't find an error message also !
Can you please advise ?
Thanks in advance.
Best Regards.

Dear all,
Thank a lots for your responses.
In fact, we're using desktop recording with Cisco IP Communicator. We're not using hard IP Phones.
Please find below informations
CUCM version : 8.0.2.40000-1
Cisco JTAPI version 8.0(2.10000)-3 Release
UCCX version 8.5
We tried making test calls and taking packet capture on the agent PC. RTP streams are ok.
We're looking in the c:\Program Files (x86)\Common Files\QM\recordings\daily folder and we can see the .TO and .From files size growing during the communications.As far as I know, these files are used by QM recording application. Then they are converted to a .wav file, then the record is uploaded to the QM Server.
It's a new installation, and it never worked for this installation. The configuration is ok from QM Side.
Any advice please ? I am really confused.
BR.

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Daer Networkers,
We do have Cisco AQM 8.5 SR2 ES1 installed with UCCX 8.5
The issue is that when accessing the Web interface of AQM and try to look for calls, I can't find any one.
When checking the client side, I can see that the call are being recorded : The FROM and TO files are there. But once the call is terminated, the wav file appear for some seconds and then it dissappears asi fi it's deleted.
The wav files are not in the server too;
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Thanks in advance.

Hi,
This issue was resolved by doing a repair to the QM Base services, then run postinstall as if it was run for the first once.
The Proxy Gateway program was missing for some reason. After doing the repair the issue was resovled and calls are uploaded to the server.
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Cisco AQM 8.5 Recording on way only : Agent voice not recorded

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