Claim digger not working on P6 v7 SP1

Question

I have used claim digger fairly regularly but suddenly has stopped working. Ever since I upgraded to v7 SP1 It has not worked. Anyone else had this problem
Regards

Answer 1

While my experience with V.7 is quite limited I have seen this in V.6 as well. It is generally a combination of things that resolves the problem some of which you may need IT assistance with if this is not a stand-alone database.
1.) Delete C:\Program Files\Common Files\Primavera Common\Java\BREBootStrap.xml
2.) Run C:\Program Files\Common Files\Primavera Common\Java\dbconfig.cmd and create a new configuration. (requires DB connection info and pubuser password)
3.) Run C:\Program Files\Common Files\Primavera Common\Java\admin.cmd and delete all existing configurations except the new one created in step 2. (requires privuser password)
4.) Run C:\Program Files\Common Files\Primavera Common\Java\dbconfig.cmd and create a new configuration. Assuming you deleted the "Primavera Configuration" in step 3 it should automatically name it this.
5.) Run C:\Program Files\Common Files\Primavera Common\Java\admin.cmd and delete the configuration you created in step 2.
6.) Open P6v7 and attempt to launch Claim Digger. Note that sometimes I have seen it open up behind the client app and have had to alt-tab to bring it to the front.
7.) If it now launches but prompts for a password you should be able to type in your information and connect. To prevent it from asking for a password in the future I have had to do the following:
a.) reset your P6 password to blank (as in no password).
b.) logout and back into P6 with no password.
c.) launch Claim Digger and it should open without prompting for a password.
d.) reset your P6 password back to whatever it was.
e.) logout and back into P6 with your changed password.
f.) test claim digger.
Note that these are the steps I use to resolve this in V.6. As we do not yet run V.7 I do not know if everything is the same.
Edited by: ARE_DC on Apr 20, 2010 7:10 AM