Click the Open button in the Analyzer, display the Germen characteristic

Hi expert,
I intalled the BI, when log on the Analyzer, click the "Open" button, display the Germen characteristic, and can't open the Analyzer. Hope everyone supply a solution. thanks in advance
Gavin

Hi Gavin,
you need to install a patch for office, the patch name:office2003-KB907417-FullFile-CHS.exe.
if the patch can't resolve, you can install the BI current patch.
Gaobo

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