Controllin​g Kistler Quattro Jump Force Plate

Hi everyone,
Our lab recently acquired a Kistler Quattro Jump force plate (model #9290AD). Supposedly a great plate, but so far I've been unable to set up any sort of communication with it. From a company software side, they don't yet support Windows 7, and lo and behold, all of our computers run Windows 7. "No big deal, I can use LabView," I told myself. In the long run, this would be the better option anyway, as we can integrate accelerometers, potentiometers, etc. if/when we receive more funding. We don't currently have a DAQ system so that sort of integration is a long way off, but the plate has its own amplifier and DAQ built in so we should be able to communicate with it. Back to this in a second.
The other issue is that the plate only has a serial port. Much the same as our Windows situation, none of our computers have serial ports, so I purchased a serial-to-USB converter from the now-defunct Cables Unlimited. I installed the necessary drivers and made sure they are up to date. The port is recognized as COM3 on my desktop and COM4 on my laptop. I attempted running VISA, and in both cases (laptop and desktop), VISA recognizes the plate is there, but I receive "(Hex 0xBFFF0015) Timeout expired before operation completed." I also tried running Instrument Assistant with similar results. I imagine the converter could be the issue in this case, but securing funds for a unit from NI is unlikely at this point in time (yay, Bureaucracy). If anyone has ideas as far as what converter I could look into (if it is the issue), I would appreciate it. If the converter isn't the issue, though...
The user manual (included in the zip) states that the Quattro Jump software sends a signal to the force plate during data collection to turn it on. I reason this could be the issue affecting my ability to connect to the plate through VISA, but that's just speculation at this point. I've attempted to compensate for this by adjusting query time and other settings, but I'm really flying in the dark.
To attack this from another angle, Kistler included a system called QJServer (also included in the zip) to allow for third-party connections to the force plate. It's great they've included it, but as my bad luck seems to be continuing, I don't understand enough about programming to utilize the information they've provided. I downloaded VC++ and poked around with the files, but they're gibberish to me. I've tried running the dll importer and Call Library Function node, but again, I don't really know what I'm looking for in terms of the correct dll/header file. I also don't know if I need to compile my own dll or include a header from the Windows SDK or what. So, I'm hoping someone can at least point me in the right direction. I've heard nada back from Kistler at this point, so any information would be extremely helpful.
As far as what I'm attempting to do on the VI side of things, we're using the plate for jump testing and isometric pull testing with our athletes. The jump collection will look very similar to the VI I've attached (likely sans Scaling and Mapping node), though a friend of mine is currently refining a more complex version that can provide us with instant feedback instead of requiring a separate analysis program.
Sorry if the post is information overload; I'm just attempting to cover all bases. Any help would be appreciated, and I'll be sure to promptly reply to any other questions you might have.
Thanks!
(As a side note, I'm unable to upload the entire Quattro Jump folder as it's about 4 MB too large; these files should contain the main information, though)
Attachments:
Documents.zip ‏548 KB
QJServer.zip ‏375 KB
RC Jump Data Collection.vi ‏205 KB

Hey, everyone, thanks for your replies. I figured as much on the QJServer side of things. I've attempted to get in contact with their regional office here in NY, but haven't heard anything back thus far. When it comes to C++/VB, I have two main issues. 1) I have no programming experience outside LabView, and 2) the examples they have don't seem to mesh well with the version of VC++ I have. I can likely work around the first issue (the examples from their BioWare software had guidelines built in, so I imagine the examples for QJS provide something similar). As far as issue 2 goes, is there another program you would recommend I check out to open the projects?
On the VI side of things, it was actually written by a friend whose lab uses NI equipment. At this point, we probably can't secure funding to purchase a DAQ system. I've used other calling nodes in hopes of finding something that will interface with the plate, but I attached the current VI to provide an example of what I'm looking to do. Once I find a way to interface with the plate, I'll be sure to edit the VI.
Thanks again!

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    Quote from: Spax on 02-March-09, 02:19:07
    But this is not overclocking it, the CPU's rated FSB is 1060MHz.
    Runing at the jumper forced 266 means the CPU is running over 1GHz UNDER spec! (1.6GHz insted of 2.8GHz)
    Without the 400mhz FSB the CPU is SLOWverclocked!!!
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