Converting CAP 3 files to Cap 4 files

Question

Hi,
I recently purchased Cap 4. I already had Cap 3 on my
computer prior to downloading Cap 4. I thought that Cap 4 would
automatically convert older C3 files to C4. So i removed C3
software. Once removed, all current C3 files were shown as
unopenable (ie cap file icon gone) but I could open the old C3
files with C4 (which performed the conversion during opening.
However, When I saved the newly opened file (in C4) it did not seem
to be saved as a C4 file (ie there wasnt any file icon shown where
saved) the file icon still looks like the unopenable C3 file (post
removal of C3 app)
Whats going on?
RB

Answer 1

Hi RB
Normally the icons you see in Windows Explorer are a result
of installing an application. At that time, an association is
created between certain file types and their application.
My question to you is twofold.
1. Did you uninstall C3 AFTER you installed C4?
2. What happens when you double-click the icon?
As long as you are operating by opening Captivate, THEN
opening the project files you should be okay. I'm guessing you
uninstalled C3 after you installed C4. And when you uninstalled C3,
it probably disassociated the CP file extension so it is now
unknown to Windows. Double-clicking the file *SHOULD* result in
Windows asking you which application you wish to use to open the
file. You should then be able to browse to Captivate 4 and choose
the EXE file. When you do that, the dialog normally has a check box
allowing you to permanently associate the file type with Captivate.
Hopefully this was helpful to you... Rick