CR11 crash and SP 4 upgrade

Question

Post Author: JSC
CA Forum: General
First issue:
I have recently purchased CR11, after using CR 9 for years.  I opened an existing report and began modifying it.  Within 15 minutes CR11 has crashed, leaving me to start all over again (changes yet unsaved) and with the following msg:
Unhandled exception at 0x00893073 in crw32.exe: 0xC0000005: Access violation reading location 0x00000020.
VERY annoying.  My boss doesn't pay me to duplicate my efforts. 
next issue:  SP4 update
I have downloaded the crXIwin_sp4.exe, and gone through the setup process.  However I am not given any indication that it has stuck, and I am still getting reminders that the update is still not applied.  "About Crystal Reports" displays the following version: 11.0.0.1282  what does this tell any of you?
Joel

Answer 1

I am very familiar with this issue.
(There are a few choices at hand, but going back to 10.4.5 will only prolong your issue to have to deal with it another time).
Update your AFP protocol.
*Roll back the AFP to 10.4.5
*Use the PhotoShop "DisableGetInfoPlugin".
(*I have last 2 if you need them)
Here's the real truth:
While these solutions may help for most files, it won't be a fix for every file you have. The reason is file specific.
You should be able to save the file to the desktop and copy it to the network. From there the file should be okay as long as when it was saved, it was saved on the 10.4.6 OS, using the newer AFP spec.
Even when PhotoShop crashes, the data in the file is in most cases saved. The issue is due to the character field length in the commenting field for the file. The newer AFP spec uses a smaller field than the older one did, causing the application to puke when too many characters are encountered in a file.
You see why not every file will be affected this way, only the ones with too many comments saved in the commenting field (using the older AFP spec).