Crash restoring files from client backup

Folks,
I have a Thecus W5000 running Windows Storage Server 2012 R2 Essentials. The Devices tab on the dashboard tells me that it is successfully backing up my computers, but when I fire up the Dashboard from the client PCs (I've tried both my Windows 8.1 work
horse and the Windows 7 gaming rig) and try to restore files I get a crash the moment I select a disk - I see a list of backups, choose the latest one, which presents me with icons for the C and D drives, but whichever I choose I get an immediate error (Restore
File and Folders wizard has stopped working). Each such crash generates two event log entries similar to these:
Log Name: Application
Source: .NET Runtime
Date: 12/02/2015 21:32:17
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: NEMES*********************
Description:
Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])
Log Name: Application
Source: Application Error
Date: 12/02/2015 21:32:17
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NEMES*********************
Description:
Faulting application name: MountBackupWizard.exe, version: 6.3.9600.16384, time stamp: 0x5215cf3c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434352
Fault offset: 0x000000000000940d
Faulting process id: 0x1a08
Faulting application start time: 0x01d0470b5ca7efaf
Faulting application path: C:\Windows\System32\Essentials\MountBackupWizard.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 9da7accf-b2fe-11e4-855b-1c6f65c834a4
I wondered initially whether this might be permissions related, since my day-to-day user does not have admin rights, but I've tried logging on using an account that does have admin rights on the local PC (and I obviously have to give domain administrator credentials
to get the dashboard up) with the same result. The only other oddity about my setups is all that all have a G partition that is excluded from the backup, but I don't see how that could be playing into this.
Cheers, Steve

Same issue with a Windows 7 Client. Have server 2012r2 Essentials and was also attempting a restore files/folders from a previous backup. Received the "Restore Files and Folders wizard has stopped working" dialog box. Running
my Visual Studio Debugger also indicated that MountBackupWizard had failed with an exception as shown below. Fixing this also required removing both KB3004375 and KB3023562 from my Windows 7 workstation (not from the server) before the file restore
would work properly. I was able to confirm that restoring these 2 updates made the problem come back again.
I don't have a support contract with Microsoft and am unwilling to pay the high individual support fee incident cost. Can anyone else who has a support contract where this wouldn't represent an incremental cost submit an incident so that Microsoft
can get this fixed? I suspect quite a few people that are expecting to be able to recover single files from their backups may be running or will run into this issue. There could be significant recovery costs involved.
-Steve
System.Reflection.TargetInvocationException was unhandled
HResult=-2146232828
Message=Exception has been thrown by the target of an invocation.
Source=mscorlib
StackTrace:
       at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
       at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
       at System.Delegate.DynamicInvokeImpl(Object[] args)
       at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
       at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
       at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
       at System.Windows.Forms.Control.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
       at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
       at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
       at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(String[] args)
InnerException: System.Reflection.TargetInvocationException
       HResult=-2146232828
       Message=Async call failed. Unknown result. See inner exception
       Source=MountBackupWizard
       StackTrace:
            at Microsoft.WindowsServerSolutions.DataProtection.UI.MountBackupWizard.backupClientManager_StartMountBackupAsyncCompleted(Object sender, AsyncCompletedEventArgs e)
       InnerException: Microsoft.WindowsServerSolutions.DataProtection.PCBackup.ObjectModel.PCBackupClientProviderException
            HResult=-2146233088
            Message=Exception of type 'Microsoft.WindowsServerSolutions.DataProtection.PCBackup.ObjectModel.PCBackupClientProviderException' was thrown.
            Source=mscorlib
            Error=Unexpected Error
            StackTrace:
              Server stack trace:
                 at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.ObjectModel.PCBackupClientManager.CallSyncOperation(Action`1 operation)
                 at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
                 at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
              Exception rethrown at [0]:
                 at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
                 at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
                 at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.ObjectModel.PCBackupClientManager.StartMountBackupWorkerEventHandler.EndInvoke(IAsyncResult result)
                 at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.ObjectModel.PCBackupClientManager.StartMountBackupAsyncDone(IAsyncResult ar)
            InnerException:

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