CRM Service - how to configure multi location multi department customer

Hi,
In our CRM system, business wants to identify and manage multi location & multi department customers.
For example, there might be a council which is our customer. Apart from that, different departments & different council establishment can contact as, and we might create them as individual customers too. But there should be a relationship in the system to denote that all these customers are related.
I was thinking about relating these business partners using sold-to, ship-to type of relationship, where the main council business partner can be sold-to for all other department & locational business partners.
I don't think customer hierarchy will be a suitable solution for this. Yet, would appreciate any inputs on this.
If anyone could comment on this, or suggest a better solution for this scenario, it would be of great help.
Regards,
Kaushal

Turns out that AE was wiping it clean from repository.xml (open Edit dialog on SAP target, then click OK w/o entering password). When I specified password again using Edit dialog, it was saved to repository.xml and connection then worked.

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