CSD 8.01(a) - Agent ACD State Log Display does not show loing time

Hello,
I have a customer that has was upgraded to CAD 8.0 and now the Agent ACD Sate Log Display does not alway show the login time for agents. We moved them to 8.01(a) for other issues but this one remains. Any ideas?
Jeff

Tahir -- These questions are best asked on the general application server forum. They can answer questions related to Oracle9iAS in general, like questions on Enterprise Manager. It is located at:
http://forums.oracle.com/forums/forum.jsp?id=466592
Thanks -- Jeff

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http://www.systemcentercentral.com/wp-content/uploads/2009/04/HOW-TO_2-state_ScriptMonitor.pdf
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Blog:
http://sustaslog.wordpress.com
LinkedIn:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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Arch has me stumped.
When my Macbook boots to GDM there is the sound icon and sound works.
Once I log in the sound icon disappears and there is no sound.
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My output for pulse audio and pulse audio -v is:
$ pulseaudio
E: [pulseaudio] socket-server.c: bind(): Address already in use
E: [pulseaudio] module.c: Failed to load module "module-esound-protocol-unix" (argument: ""): initialization failed.
E: [pulseaudio] main.c: Module load failed.
E: [pulseaudio] main.c: Module load failed.
E: [pulseaudio] main.c: Failed to initialize daemon.
$ pulseaudio -v
I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted
I: [pulseaudio] core-util.c: Successfully gained nice level -11.
I: [pulseaudio] main.c: This is PulseAudio 5.0
I: [pulseaudio] main.c: Page size is 4096 bytes
I: [pulseaudio] main.c: Machine ID is d9244e7a847c40c4bcb63aa228acfb21.
I: [pulseaudio] main.c: Session ID is c4.
I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.
I: [pulseaudio] main.c: Using state directory /home/mark/.config/pulse.
I: [pulseaudio] main.c: Using modules directory /usr/lib/pulse-5.0/modules.
I: [pulseaudio] main.c: Running in system mode: no
I: [pulseaudio] main.c: Fresh high-resolution timers available! Bon appetit!
I: [pulseaudio] cpu-x86.c: CPU flags: CMOV MMX SSE SSE2 SSE3 SSSE3
I: [pulseaudio] svolume_mmx.c: Initialising MMX optimized volume functions.
I: [pulseaudio] remap_mmx.c: Initialising MMX optimized remappers.
I: [pulseaudio] svolume_sse.c: Initialising SSE2 optimized volume functions.
I: [pulseaudio] remap_sse.c: Initialising SSE2 optimized remappers.
I: [pulseaudio] sconv_sse.c: Initialising SSE2 optimized conversions.
I: [pulseaudio] svolume_orc.c: Initialising ORC optimized volume functions.
I: [pulseaudio] module-device-restore.c: Successfully opened database file '/home/mark/.config/pulse/d9244e7a847c40c4bcb63aa228acfb21-device-volumes'.
I: [pulseaudio] module.c: Loaded "module-device-restore" (index: #0; argument: "").
I: [pulseaudio] module-stream-restore.c: Successfully opened database file '/home/mark/.config/pulse/d9244e7a847c40c4bcb63aa228acfb21-stream-volumes'.
I: [pulseaudio] module.c: Loaded "module-stream-restore" (index: #1; argument: "").
I: [pulseaudio] module-card-restore.c: Successfully opened database file '/home/mark/.config/pulse/d9244e7a847c40c4bcb63aa228acfb21-card-database'.
I: [pulseaudio] module.c: Loaded "module-card-restore" (index: #2; argument: "").
I: [pulseaudio] module.c: Loaded "module-augment-properties" (index: #3; argument: "").
I: [pulseaudio] module.c: Loaded "module-switch-on-port-available" (index: #4; argument: "").
I: [pulseaudio] (alsa-lib)utils.c: could not open configuration file /usr/share/alsa/ucm/HDA Intel/HDA Intel.conf
I: [pulseaudio] (alsa-lib)parser.c: error: could not parse configuration for card HDA Intel
I: [pulseaudio] (alsa-lib)main.c: error: failed to import HDA Intel use case configuration -2
I: [pulseaudio] alsa-ucm.c: UCM not available for card HDA Intel
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:hw:0: Invalid argument
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL front:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer front:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL iec958:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer iec958:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:hw:0: Invalid argument
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL front:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer front:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL surround40:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer surround40:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] (alsa-lib)pcm_params.c: Slave PCM not usable
I: [pulseaudio] (alsa-lib)pcm_params.c: Slave PCM not usable
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:surround41:0: Invalid argument
I: [pulseaudio] (alsa-lib)pcm_params.c: Slave PCM not usable
I: [pulseaudio] (alsa-lib)pcm_params.c: Slave PCM not usable
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:surround50:0: Invalid argument
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:surround51:0: Invalid argument
I: [pulseaudio] alsa-util.c: Failed to set hardware parameters on plug:surround71:0: Invalid argument
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL iec958:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer iec958:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] (alsa-lib)pcm.c: Unknown PCM a52:0
I: [pulseaudio] alsa-util.c: Error opening PCM device a52:0: No such file or directory
I: [pulseaudio] (alsa-lib)pcm.c: Unknown PCM a52:0
I: [pulseaudio] alsa-util.c: Error opening PCM device a52:0: No such file or directory
I: [pulseaudio] (alsa-lib)pcm.c: Unknown PCM dca:0
I: [pulseaudio] alsa-util.c: Error opening PCM device dca:0: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D3p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D3p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D7p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,1: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D7p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,1: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D8p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,2: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D8p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,2: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D9p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,3: No such file or directory
I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC0D9p' failed (-2)
I: [pulseaudio] alsa-util.c: Error opening PCM device hdmi:0,3: No such file or directory
I: [pulseaudio] module-card-restore.c: Restoring port latency offsets for card alsa_card.pci-0000_00_1b.0.
I: [pulseaudio] card.c: Created 0 "alsa_card.pci-0000_00_1b.0"
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] alsa-util.c: Trying to disable ALSA period wakeups, using timers only
I: [pulseaudio] alsa-util.c: ALSA period wakeups disabled
I: [pulseaudio] alsa-sink.c: Successfully opened device front:0.
I: [pulseaudio] alsa-sink.c: Selected mapping 'Analog Stereo' (analog-stereo).
I: [pulseaudio] alsa-sink.c: Successfully enabled mmap() mode.
I: [pulseaudio] alsa-sink.c: Successfully enabled timer-based scheduling mode.
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL front:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer front:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] sink.c: Created sink 0 "alsa_output.pci-0000_00_1b.0.analog-stereo" with sample spec s16le 2ch 44100Hz and channel map front-left,front-right
I: [pulseaudio] sink.c: alsa.resolution_bits = "16"
I: [pulseaudio] sink.c: device.api = "alsa"
I: [pulseaudio] sink.c: device.class = "sound"
I: [pulseaudio] sink.c: alsa.class = "generic"
I: [pulseaudio] sink.c: alsa.subclass = "generic-mix"
I: [pulseaudio] sink.c: alsa.name = "ALC889A Analog"
I: [pulseaudio] sink.c: alsa.id = "ALC889A Analog"
I: [pulseaudio] sink.c: alsa.subdevice = "0"
I: [pulseaudio] sink.c: alsa.subdevice_name = "subdevice #0"
I: [pulseaudio] sink.c: alsa.device = "0"
I: [pulseaudio] sink.c: alsa.card = "0"
I: [pulseaudio] sink.c: alsa.card_name = "HDA Intel"
I: [pulseaudio] sink.c: alsa.long_card_name = "HDA Intel at 0x90700000 irq 44"
I: [pulseaudio] sink.c: alsa.driver_name = "snd_hda_intel"
I: [pulseaudio] sink.c: device.bus_path = "pci-0000:00:1b.0"
I: [pulseaudio] sink.c: sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
I: [pulseaudio] sink.c: device.bus = "pci"
I: [pulseaudio] sink.c: device.vendor.id = "8086"
I: [pulseaudio] sink.c: device.vendor.name = "Intel Corporation"
I: [pulseaudio] sink.c: device.product.id = "284b"
I: [pulseaudio] sink.c: device.product.name = "82801H (ICH8 Family) HD Audio Controller"
I: [pulseaudio] sink.c: device.form_factor = "internal"
I: [pulseaudio] sink.c: device.string = "front:0"
I: [pulseaudio] sink.c: device.buffering.buffer_size = "352800"
I: [pulseaudio] sink.c: device.buffering.fragment_size = "176400"
I: [pulseaudio] sink.c: device.access_mode = "mmap+timer"
I: [pulseaudio] sink.c: device.profile.name = "analog-stereo"
I: [pulseaudio] sink.c: device.profile.description = "Analog Stereo"
I: [pulseaudio] sink.c: device.description = "Built-in Audio Analog Stereo"
I: [pulseaudio] sink.c: alsa.mixer_name = "Realtek ALC889A"
I: [pulseaudio] sink.c: alsa.components = "HDA:10ec0885,106b3600,00100103"
I: [pulseaudio] sink.c: module-udev-detect.discovered = "1"
I: [pulseaudio] sink.c: device.icon_name = "audio-card-pci"
I: [pulseaudio] source.c: Created source 0 "alsa_output.pci-0000_00_1b.0.analog-stereo.monitor" with sample spec s16le 2ch 44100Hz and channel map front-left,front-right
I: [pulseaudio] source.c: device.description = "Monitor of Built-in Audio Analog Stereo"
I: [pulseaudio] source.c: device.class = "monitor"
I: [pulseaudio] source.c: alsa.card = "0"
I: [pulseaudio] source.c: alsa.card_name = "HDA Intel"
I: [pulseaudio] source.c: alsa.long_card_name = "HDA Intel at 0x90700000 irq 44"
I: [pulseaudio] source.c: alsa.driver_name = "snd_hda_intel"
I: [pulseaudio] source.c: device.bus_path = "pci-0000:00:1b.0"
I: [pulseaudio] source.c: sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
I: [pulseaudio] source.c: device.bus = "pci"
I: [pulseaudio] source.c: device.vendor.id = "8086"
I: [pulseaudio] source.c: device.vendor.name = "Intel Corporation"
I: [pulseaudio] source.c: device.product.id = "284b"
I: [pulseaudio] source.c: device.product.name = "82801H (ICH8 Family) HD Audio Controller"
I: [pulseaudio] source.c: device.form_factor = "internal"
I: [pulseaudio] source.c: device.string = "0"
I: [pulseaudio] source.c: module-udev-detect.discovered = "1"
I: [pulseaudio] source.c: device.icon_name = "audio-card-pci"
I: [pulseaudio] alsa-sink.c: Using 2.0 fragments of size 176400 bytes (1000.00ms), buffer size is 352800 bytes (2000.00ms)
I: [pulseaudio] alsa-sink.c: Time scheduling watermark is 20.00ms
I: [pulseaudio] alsa-sink.c: Successfully enabled deferred volume.
I: [pulseaudio] alsa-sink.c: Hardware volume ranges from -179.00 dB to 0.00 dB.
I: [pulseaudio] alsa-sink.c: Fixing base volume to 0.00 dB
I: [pulseaudio] alsa-sink.c: Using hardware volume control. Hardware dB scale supported.
I: [pulseaudio] alsa-sink.c: Using hardware mute control.
I: [alsa-sink-ALC889A Analog] core-util.c: Successfully enabled SCHED_RR scheduling for thread, with priority 5.
I: [alsa-sink-ALC889A Analog] alsa-sink.c: Starting playback.
I: [pulseaudio] alsa-util.c: Trying to disable ALSA period wakeups, using timers only
I: [pulseaudio] alsa-util.c: ALSA period wakeups disabled
I: [pulseaudio] alsa-source.c: Successfully opened device front:0.
I: [pulseaudio] alsa-source.c: Selected mapping 'Analog Stereo' (analog-stereo).
I: [pulseaudio] alsa-source.c: Successfully enabled mmap() mode.
I: [pulseaudio] alsa-source.c: Successfully enabled timer-based scheduling mode.
I: [pulseaudio] (alsa-lib)control.c: Invalid CTL front:0
I: [pulseaudio] alsa-util.c: Unable to attach to mixer front:0: No such file or directory
I: [pulseaudio] alsa-util.c: Successfully attached to mixer 'hw:0'
I: [pulseaudio] source.c: Created source 1 "alsa_input.pci-0000_00_1b.0.analog-stereo" with sample spec s16le 2ch 44100Hz and channel map front-left,front-right
I: [pulseaudio] source.c: alsa.resolution_bits = "16"
I: [pulseaudio] source.c: device.api = "alsa"
I: [pulseaudio] source.c: device.class = "sound"
I: [pulseaudio] source.c: alsa.class = "generic"
I: [pulseaudio] source.c: alsa.subclass = "generic-mix"
I: [pulseaudio] source.c: alsa.name = "ALC889A Analog"
I: [pulseaudio] source.c: alsa.id = "ALC889A Analog"
I: [pulseaudio] source.c: alsa.subdevice = "0"
I: [pulseaudio] source.c: alsa.subdevice_name = "subdevice #0"
I: [pulseaudio] source.c: alsa.device = "0"
I: [pulseaudio] source.c: alsa.card = "0"
I: [pulseaudio] source.c: alsa.card_name = "HDA Intel"
I: [pulseaudio] source.c: alsa.long_card_name = "HDA Intel at 0x90700000 irq 44"
I: [pulseaudio] source.c: alsa.driver_name = "snd_hda_intel"
I: [pulseaudio] source.c: device.bus_path = "pci-0000:00:1b.0"
I: [pulseaudio] source.c: sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
I: [pulseaudio] source.c: device.bus = "pci"
I: [pulseaudio] source.c: device.vendor.id = "8086"
I: [pulseaudio] source.c: device.vendor.name = "Intel Corporation"
I: [pulseaudio] source.c: device.product.id = "284b"
I: [pulseaudio] source.c: device.product.name = "82801H (ICH8 Family) HD Audio Controller"
I: [pulseaudio] source.c: device.form_factor = "internal"
I: [pulseaudio] source.c: device.string = "front:0"
I: [pulseaudio] source.c: device.buffering.buffer_size = "352800"
I: [pulseaudio] source.c: device.buffering.fragment_size = "176400"
I: [pulseaudio] source.c: device.access_mode = "mmap+timer"
I: [pulseaudio] source.c: device.profile.name = "analog-stereo"
I: [pulseaudio] source.c: device.profile.description = "Analog Stereo"
I: [pulseaudio] source.c: device.description = "Built-in Audio Analog Stereo"
I: [pulseaudio] source.c: alsa.mixer_name = "Realtek ALC889A"
I: [pulseaudio] source.c: alsa.components = "HDA:10ec0885,106b3600,00100103"
I: [pulseaudio] source.c: module-udev-detect.discovered = "1"
I: [pulseaudio] source.c: device.icon_name = "audio-card-pci"
I: [pulseaudio] alsa-source.c: Using 2.0 fragments of size 176400 bytes (1000.00ms), buffer size is 352800 bytes (2000.00ms)
I: [pulseaudio] alsa-source.c: Time scheduling watermark is 20.00ms
I: [pulseaudio] alsa-source.c: Successfully enabled deferred volume.
I: [pulseaudio] alsa-source.c: Hardware volume ranges from -16.00 dB to 30.00 dB.
I: [pulseaudio] alsa-source.c: Fixing base volume to -30.00 dB
I: [pulseaudio] alsa-source.c: Using hardware volume control. Hardware dB scale supported.
I: [pulseaudio] alsa-source.c: Using hardware mute control.
I: [alsa-source-ALC889A Analog] core-util.c: Successfully enabled SCHED_RR scheduling for thread, with priority 5.
I: [alsa-source-ALC889A Analog] alsa-source.c: Starting capture.
I: [pulseaudio] module.c: Loaded "module-alsa-card" (index: #6; argument: "device_id="0" name="pci-0000_00_1b.0" card_name="alsa_card.pci-0000_00_1b.0" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes card_properties="module-udev-detect.discovered=1"").
I: [pulseaudio] module-udev-detect.c: Card /devices/pci0000:00/0000:00:1b.0/sound/card0 (alsa_card.pci-0000_00_1b.0) module loaded.
I: [pulseaudio] module-udev-detect.c: Found 1 cards.
I: [pulseaudio] module.c: Loaded "module-udev-detect" (index: #5; argument: "").
I: [pulseaudio] module.c: Loaded "module-jackdbus-detect" (index: #7; argument: "channels=2").
I: [pulseaudio] module.c: Loaded "module-bluetooth-policy" (index: #8; argument: "").
I: [pulseaudio] module.c: Loaded "module-bluez5-discover" (index: #10; argument: "").
I: [pulseaudio] module.c: Loaded "module-bluetooth-discover" (index: #9; argument: "").
E: [pulseaudio] socket-server.c: bind(): Address already in use
E: [pulseaudio] module.c: Failed to load module "module-esound-protocol-unix" (argument: ""): initialization failed.
E: [pulseaudio] main.c: Module load failed.
E: [pulseaudio] main.c: Failed to initialize daemon.
I: [pulseaudio] module.c: Unloading "module-bluez5-discover" (index: #10).
I: [pulseaudio] module.c: Unloaded "module-bluez5-discover" (index: #10).
I: [pulseaudio] module.c: Unloading "module-bluetooth-discover" (index: #9).
I: [pulseaudio] module.c: Unloaded "module-bluetooth-discover" (index: #9).
I: [pulseaudio] module.c: Unloading "module-bluetooth-policy" (index: #8).
I: [pulseaudio] module.c: Unloaded "module-bluetooth-policy" (index: #8).
I: [pulseaudio] module.c: Unloading "module-jackdbus-detect" (index: #7).
I: [pulseaudio] module.c: Unloaded "module-jackdbus-detect" (index: #7).
I: [pulseaudio] module.c: Unloading "module-alsa-card" (index: #6).
I: [pulseaudio] sink.c: Freeing sink 0 "alsa_output.pci-0000_00_1b.0.analog-stereo"
I: [pulseaudio] source.c: Freeing source 0 "alsa_output.pci-0000_00_1b.0.analog-stereo.monitor"
I: [pulseaudio] source.c: Freeing source 1 "alsa_input.pci-0000_00_1b.0.analog-stereo"
I: [pulseaudio] card.c: Freed 0 "alsa_card.pci-0000_00_1b.0"
I: [pulseaudio] module.c: Unloaded "module-alsa-card" (index: #6).
I: [pulseaudio] module.c: Unloading "module-udev-detect" (index: #5).
I: [pulseaudio] module.c: Unloaded "module-udev-detect" (index: #5).
I: [pulseaudio] module.c: Unloading "module-switch-on-port-available" (index: #4).
I: [pulseaudio] module.c: Unloaded "module-switch-on-port-available" (index: #4).
I: [pulseaudio] module.c: Unloading "module-augment-properties" (index: #3).
I: [pulseaudio] module.c: Unloaded "module-augment-properties" (index: #3).
I: [pulseaudio] module.c: Unloading "module-card-restore" (index: #2).
I: [pulseaudio] module.c: Unloaded "module-card-restore" (index: #2).
I: [pulseaudio] module.c: Unloading "module-stream-restore" (index: #1).
I: [pulseaudio] module.c: Unloaded "module-stream-restore" (index: #1).
I: [pulseaudio] module.c: Unloading "module-device-restore" (index: #0).
I: [pulseaudio] module.c: Unloaded "module-device-restore" (index: #0).
I: [pulseaudio] main.c: Daemon terminated.
$
A search of the forums/google/duckduckgo has yielded no similar situations or solutions.
Any ideas?
Last edited by kramlegan (2014-08-10 03:55:59)

Solved my own problem....
After a day of poking around and thinking about the error message I figured there is a socket is left open or being used somewhere and pulseaudio does not know how to handle this. I found a socket file in /tmp/.esd-UID/socket that I rm'd.
Rebooted my laptop and logged into my Gnome desktop and there is now sound.
Furthermore I removed the line in /etc/pulse/default.pa that loads module-esound-protocol and have not ran in to any issues.

Print with write statements from webynpro does not trigger top-of-page

Print launched from webdynpro application via application server created with write statements does not trigger top-of-page event. When print is done from sapgui it works ok. The idea is to reuse backend print which was created for sapgui with abap list made application log in webdynpro application.

Hi,
here a short extract like i do it:
CLASS LCL_EVENT_HANDLER DEFINITION .
PUBLIC SECTION .
    METHODS:
   HANDLE_PRINT_TOP_OF_PAGE
         FOR EVENT PRINT_TOP_OF_PAGE OF CL_GUI_ALV_GRID,
ENDCLASS.                    "LCL_EVENT_HANDLER DEFINITION
* Event-Händer Implementierung
CLASS LCL_EVENT_HANDLER IMPLEMENTATION .
METHOD HANDLE_PRINT_TOP_OF_PAGE.
      PERFORM PRINT_TOP_OF_PAGE.
ENDMETHOD.
ENDCLASS.
CREATE OBJECT GR_EVENT_HANDLER.
SET HANDLER
GR_EVENT_HANDLER->HANDLE_PRINT_TOP_OF_PAGE FOR GR_ALVGRID_LEFT.
CALL METHOD GR_ALVGRID_LEFT->SET_TABLE_FOR_FIRST_DISPLAY
FORM PRINT_TOP_OF_PAGE.
LINSZ = SY-LINSZ - 16.
WRITE: / 'Report:   ', SY-REPID,
           AT LINSZ 'Datum:', SY-DATUM.
WRITE: / 'Benutzer: ', SY-UNAME,
           AT LINSZ 'Zeit: ', SY-UZEIT.
ENDFORM.
hope it helps.
Regards, Dieter

CSD 8.01(a) - Agent ACD State Log Display does not show loing time

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