Data Refresh Error: We cannot locate a server to load the workbook Data Model.

Hello,
Recently I have developed a PowerBI Report using Excel Workbook with external data source. It refreshes successfully for some days and then starts throwing error on every scheduled refresh as "We cannot locate a server to load the workbook Data
Model."
The workaround solution is to restart the application server which has SQL Server Power Pivot Services Installed which will again work for some more days and again start throwing error.
So, I am looking for permanent fix for it.
Following are additional details about our SP Farm:
No. of front end servers: 2, Application servers:2, DB servers 2 with windows fail over cluster.
PowerPivot Server is installed and configured from App 2 server.
Error Log from event viewer:
Unable to load custom data source provider type: Microsoft.PerformancePoint.Scorecards.DataSourceProviders.AdomdDataSourceProvider, Microsoft.PerformancePoint.Scorecards.DataSourceProviders.Standard, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.AnalysisServices.AdomdClient, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.
File name: 'Microsoft.AnalysisServices.AdomdClient, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91'
at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type)
at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName)
at System.Type.GetType(String typeName, Boolean throwOnError)
at Microsoft.PerformancePoint.Scorecards.Server.PmServer.InitializeCustomDataSourceProviders()
PerformancePoint Services error code 10107.
Thanks,
Ibrahim

Hi ibrahim,
Please try to do the following steps:
1. Install "1033\x64\SQLSERVER2008_ASADOMD10.msi" from
http://www.microsoft.com/en-us/download/details.aspx?id=26728
2. In the Application Management section of the Central Administration home page, click Manage service applications.
On the Manage Service Applications page, click the Excel Services service application that you want to configure.
On the Manage Excel Services page, click Data Model.Click Add Server.
In the Server Name box, type the name of the Analysis Services instance that you want to add.
3. Check the thread below:
https://social.technet.microsoft.com/Forums/en-US/ecc18319-88d8-4dd0-bafd-fa0d2edceffb/external-data-refresh-failed-we-cannot-locate-a-server-to-load-the-workbook-data-model?forum=sharepointadmin
More information:
https://timpanariuovidiu.wordpress.com/2013/02/14/71/
https://support.microsoft.com/kb/2769345?wa=wsignin1.0
Thanks,
Dennis Guo
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Dennis Guo
TechNet Community Support

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Hi Marcel,
Based on my research, it seems that you have Microsoft SQL Server 2012 PowerPivot for SharePoint 2013 add-in installed on a computer. When you perform a data refresh operation on some PowerPivot workbooks in Microsoft SharePoint 2013, you receive two error
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External Data Refresh Failed. We cannot locate a server to load the workbook Data Model. ThisWorkBookDataModel

Hi All,
I have been trying to fix this for days now. I have tried solutions in many articles but to no avail. So while the error message is something you may have seen may times, I just can't find a solution in my case.
This is the error:
And in text just in case the image isn't viewable:
"External Data Refresh Failed. We cannot locate a server to load the workbook Data Model. We were unable to refresh one or more data connections in this workbook. The following connections failed to refresh: ThisWorkBookDataModel."
What is worse is I have checked the ULS (SharePoint Trace Logs), the Event Viewer Logs and the OWA Logs and I cannot find a specific error that would help pin point the problem.
Excel Workbook
So what am I doing? I have an Excel 2013 workbook and I create an "SQL Server" connection to the AdventureWorksDW database, add a pivot table and a pivot chart, test in in Excel and all works fine.
I save the Excel workbook to SharePoint 2013 and then select "Data" then "Refresh All Connections" and then I get the error in the picture above.
Even more puzzling is I have another Excel workbook that also has pivot tables and pivot charts in the AdventureWorksDW2012Multidimensional cube database in "SQL Analysis Services" and this works fine. Hmmm.
My Environment
My environment is Windows 2008 R2 Server, SharePoint 2013 with the April Service Pack1 and a separate server with OWA2013 SP1. It has an SQL Server 2008 R2 database which has been upgraded to SQL Server 2012.
Data Model Settings
In Excel Services this is set to my server name which is "server-name". As I do not have instances all I can enter is the server name. As this works everywhere else including the workbook outside of SharePoint I do not think this is the problem.
But I could be wrong.
Unattended Account
I have set this up for the PowerPivot Services App and Excel Services App.
ODC Connections in Excel
I have tried all 3 authentication modes, Windows, Secure Store ID and "None" which is the unattended account. I have not tried the other connection types, should I?
Not in WOPI
I am not in WOPI mode.
AD Accounts
I have added permissions in the SharePoint Services and SQL Server, and as they work in Excel outside of SharePoint, I do not think it is a permissions issue. I could be wrong of course, but the problem is in one of SharePoint, OWA, AD,
SQL Server, Excel, and Windows Server.
Isolate the Error
Below is a list of errors I think are relevant but they do not tell me much. The SharePoint logs are not really giving me an error that tells me what to do and where to do it, or even why it cannot refresh, (perhaps not noticeable by the untrained eye).
Problem with SQL Server Not Analysis Services
So my cube database in analysis services works fine in SharePoint/OWA but not the databases in sql server. This is my best clue but I have no idea what it means. Why would it work with an Analysis Services connection but not an "SQL Server" connection?
It Works Outside of SharePoint
If I run the excel worksheet outside of SharePoint all works fine. When inside OWA this is where the refresh error occurs.
Errors from Event Viewer on SharePoint Server using ULS Viewer
"Failed to create an external connection or execute a query. Provider message: There are no servers available or actively being initialized., ConnectionName: , Workbook:"
"Refresh failed for 'ThisWorkbookDataModel' in the workbook 'http://server...'. [Session: 1.V22.26itT0lx8piNFeqtuGVhN214.5.en-US5.en-US36.98c0e158-9113-46e9-850e-edda81d9ed1c1.A1.N User: 0#.w|ad\testuser1]"
And an error in the ULS under the "Data Model" category:
"--> Check Deployment Mode (server-name): Fail (Expected: SharePoint, Actual: Multidimensional)."
This last error, as it turned out, defined the problem concisely, although I was yet to work out what it meant in some detail.

I finally solved this myself (or should I say with the help of several key articles).
The refresh did not work because the database was not in "SharePoint Mode". Yes, SQL Server has modes, 3 of them in fact.
If you installed SharePoint to the default SQL instance which would be called <servername> then you cannot use this default instance for Excel 2013 workbooks in OWA 2013 because the refresh only works if the database is in SharePoint mode.
So what are these 3 modes? The Deployment Mode property in the msmdsrv.ini file has them as:
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will use for Excel 2013 when rendering in OWA 2013.
You also need to ensure OWA 2013 is not in WOPI mode for Excel worksheets. See the last link below for more information about WOPI.
Next you should go to the Excel Service App in CA and click Data Model Settings and add the <servername>\POWERPIVOT instance.
Then you have to either turn off the firewall on the SQL server machine, or create an inbound rule on the Windows firewall to open the TCP port for the <servername>\POWERPIVOT instance:
1. Start Task Manager and then click Services to get the PID of the MSOLAP$InstanceName.
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Finally, you can now create Excel 2013 workbooks that run in OWA without refresh errors, as long as you are connecting to the <servername>\POWERPIVOT instance. Hooray.
REFERENCES
Look for the string "There are no servers available or actively being initialized" in this article:
http://blogs.msdn.com/b/analysisservices/archive/2012/08/02/verifying-the-excel-services-configuration-for-powerpivot-in-sharepoint-2013.aspx
Determine the server mode:
http://msdn.microsoft.com/en-au/library/gg471594(v=sql.110).aspx
Install the SharePoint PowerPivot instance (aka SharePoint mode)
http://msdn.microsoft.com/en-au/library/eec38696-5e26-46fa-bc83-aa776f470ce8(v=sql.110)
Open the port for the new SQL instance:
http://msdn.microsoft.com/en-us/library/ms174937(v=sql.110).aspx
Turn Off WOPI for Excel OWA
http://blogs.technet.com/b/excel_services__powerpivot_for_sharepoint_support_blog/archive/2013/01/31/powerpivot-for-sharepoint-browser-refresh-fails-data-refresh-not-supported-in-office-web-apps.aspx

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java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:datadirect:sqlserver:/
/PRODSQL43 as user SQL3:1534 (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver]Error establishing socket. Connec
tion refused: connect): [DataDirect][SQLServer JDBC Driver]Error establishing socket. Connection refused: connect
        at com.sap.sdm.util.dbaccess.DBTask.dbImport(DBTask.java:356)
        at com.sap.sdm.util.dbaccess.SapTransTask.perform_import(SapTransTask.java:293)
        at com.sap.sdm.util.dbaccess.SapTransTask.execute(SapTransTask.java:51)
        at com.sap.sdm.util.dbaccess.SapTrans.main(SapTrans.java:21)
import aborted with java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:da
tadirect:sqlserver://PRODSQL43 as user SQL3:1534 (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver]Error establi
shing socket. Connection refused: connect): [DataDirect][SQLServer JDBC Driver]Error establishing socket. Connection ref
used: connect
C:\Temp\load>java -Djava.ext.dirs=. -jar SAPtrans.jar import logfile=import.log datafile=init.dat connectstring=com.ddte
k.jdbc.sqlserver.SQLServerDriver;jdbc:datadirect:sqlserver://PRODSQL43:1534;SQL3;SAPPEMDB;password
java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:datadirect:sqlserver:/
/PRODSQL43:1534 as user SQL3 (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver][SQLServer]Login failed for user
'SQL3'.): [DataDirect][SQLServer JDBC Driver][SQLServer]Login failed for user 'SQL3'.
        at com.sap.sdm.util.dbaccess.DBTask.dbImport(DBTask.java:356)
        at com.sap.sdm.util.dbaccess.SapTransTask.perform_import(SapTransTask.java:293)
        at com.sap.sdm.util.dbaccess.SapTransTask.execute(SapTransTask.java:51)
        at com.sap.sdm.util.dbaccess.SapTrans.main(SapTrans.java:21)
import aborted with java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:da
tadirect:sqlserver://PRODSQL43:1534 as user SQL3 (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver][SQLServer]Lo
gin failed for user 'SQL3'.): [DataDirect][SQLServer JDBC Driver][SQLServer]Login failed for user 'SQL3'.
C:\Temp\load>java -Djava.ext.dirs=. -jar SAPtrans.jar import logfile=import.log datafile=init.dat connectstring=com.ddte
k.jdbc.sqlserver.SQLServerDriver;jdbc:datadirect:sqlserver://PRODSQL43:1534:SQL3;SAPPEMDB;password
java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:datadirect:sqlserver:/
/PRODSQL43:1534:SQL3 as user SAPPEMDB (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver]Unable to connect. Inva
lid URL.): [DataDirect][SQLServer JDBC Driver]Unable to connect. Invalid URL.
        at com.sap.sdm.util.dbaccess.DBTask.dbImport(DBTask.java:356)
        at com.sap.sdm.util.dbaccess.SapTransTask.perform_import(SapTransTask.java:293)
        at com.sap.sdm.util.dbaccess.SapTransTask.execute(SapTransTask.java:51)
        at com.sap.sdm.util.dbaccess.SapTrans.main(SapTrans.java:21)
import aborted with java.lang.Exception: ERROR: Cannot connect to the database:ERROR: Connect failed to database jdbc:da
tadirect:sqlserver://PRODSQL43:1534:SQL3 as user SAPPEMDB (java.sql.SQLException/[DataDirect][SQLServer JDBC Driver]Unab
le to connect. Invalid URL.): [DataDirect][SQLServer JDBC Driver]Unable to connect. Invalid URL.
C:\Temp\load>
My last attempt was a command using colons and semicolons with the following results. The closest (there was a significant delay before the error or failure) appears to have been //PRODSQL43;SQL3:1534; (second attempt). The error listed from this attempt is   "Error establishing socket. Connection refused: connect".
I also checked the default database that user SAPPEMDB has in place and it is assign the correct database.
Please help.
Message was edited by: Owner
        Mike Smayrabunya

Hey,
It looks like one of the following:
1. The DB is down,
2. The user SAPPEMDB does not have the right authorization.
3. The password of the user SAPPEMDB is not password
4. The syntax is incorrect
in order to find what is the problem,
please:
1. Login in the the DB PRODSQL43:1534 with the user "SAPPEMDB" and the password "password",
this will eliminate the options 1 - DB down, 2 -SAPPEMDB does not have authorization and 3 - password of the user SAPPEMDB is not password.
2. If the login failed, than please run sql trace with security elements (in the client there is a tool called "SQL Profiler"
3. If the login is correct, than you check the syntax of the command:
"java -Djava.ext.dirs=. -jar SAPtrans.jar import logfile=import.log datafile=init.dat connectstring=com.ddtek.jdbc.sqlserver.SQLServerDriver; jdbc:datadirect:sqlserver://vma03:1433;SAPC11DB;password"
According to the error message "Error establishing socket. Connection refused"
it looks like The DB is down or syntax is incorrect.

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