Display issue or DVD player issue?

I have a project which is aspected 16 x 9.
When it plays on one DVD player it forces it to 4 x 3 and displays it as letterbox and nothing is squashed or stretched. No problem.
On another DVD player (playing on a 4 x 3 monitor) it plays the 16 x 9 DVD as a stretched out 4 x 3.
Is this likely a DVD player setting? My client is freaking out and wants answers. Thanks in advance for your help.

If you have all your settings right (16:9 letterbox) then that is all you can do. DVD players can be set to override your settings and force the video to be 4:3, and there isn't a thing (as the DVD programmer) you can do about it.

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