Document that changes format between computers

Question

In my office, a Word document created on one computer has all of the typed letters in CAPS, by design. The same document was emailed to another individual and when opened in Word shows the same letters but formatted in  both upper and lower case. We
put the same file on a travel drive and found that the two computers at the one desk display the file in the upper/lower case formatting, while the other computers in the office, including mine, display it in upper case only. I also had the file emailed to
me, using a webmail client. When I use the View mode of displaying the document, it displays in upper/lower case format, but when opened using Word displays in upper case only format.
I have not see an issue like this in the past so have no idea where to begin in troubleshooting this issue. Any help would be greatly appreciated.

Answer 1

If the document is using a Style for the paragraph that's formatted in caps and the document also has the 'Automatically update document styles' property set (see under Developer>Document Template), it's possible that differences in the Style definitions
in the template referenced by the document on the two systems is causing this behaviour.
Email client viewers may not allow documents to access templates and, hence, Style definitions. In that case, if the document was last updated (in this case opened) on a system with the lower-case Style definition, that's how it would appear in the email
too.
Cheers
Paul Edstein
[MS MVP - Word]