Double charged. Please fix!

Hello, I am getting double charged. I had an issue with my bank card and the subscription expired so I called your customer service and they said to just create a new subscription and the old one will be canceled. I did that and now you guys are double charging me! Please remove the duplicate subscription and refund me for the double charges!
P.S. I tried the chat option MANY times and no one ever gets back to me.
P.S. I am not able to call the customer service during the hours because of my work schedule so email tickets, chat, etc. is my only option and you guys are not responsive.
Chat
Your case number: 0214741906Yan Huang
Here's what we know about your issue so far. It relates to:
Creative Cloud change
Membership, account, payment change
Payments, invoices, orders change
Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.
Chat
Your case number: 0214741908Yan Huang
Here's what we know about your issue so far. It relates to:
Creative Cloud change
Membership, account, payment change
Payments, invoices, orders change
Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.

Hi yanhuangme
I will arrange for someone to cancel the duplicate subscription and process the refunds.
Thanks
Bev

Similar Messages

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Has anyone else been double charged and unable to fix it?

Has anyone else been double charged and unable to fix it?

So you have never made an error, nor your company, nor your Doctor, nor your Police, nor your......... add whateveer you like!!
Remember That Adobe is a global enterprise dealing with millions of customers around the world and it is all operated by people and yes people are fallible - including me!!!
I'll bring this to the attention of Jeffrey but he has mostlikely seen it already but is on holiday until next week AFAIK.
have a good New Year.........

TS1368 CHARGED TWICE FOR SAME ITEM....PLEASE FIX THIS PROBLEM.

11/23/12 order MGK8JL6NJJ INVOICE 214042327611 CHARGED TWICE FOR SAME ITEM.. TRYED TO DOWNLOAD 3 TIMES 2 X GOT ERROR AND TOO TRY AT LATER TIME 3RD TIME WENT THROUGH RECIEVED ITEM. PLEASE FIX THIS PROBLEM. THANKS

These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For future info typing all in capitals is considered shouting, and may mean that people don't reply to your posts.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

Double charge

Hi Team,
I bought a year-service of HotSpot yesterday, I received e-mail from iTunes Store with double charge. I saw only one successful transaction when I paid.
Follow information is detail from iTunes Store, pls let me know how I can claim back one transaction. Thank, Junna Liu
Billed To:
junna liu
Cultural &c Communication
Zhejiang Sci-Tech University
310018 Zhejiang Hangzhou
CHN     Order ID: MHYGL470J
Receipt Date: 10/10/12
Order Total: ¥156.00
Billed To: Visa .... 6599
Item     Developer     Type     Unit Price
Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
Order Total:     ¥156.00
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
Apple, Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/uk/support/itunes/store/
Apple ID Summary • Purchase History
Apple respects your privacy
Information regarding your personal information can be viewed at http://www.apple.com/uk/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Edited By Host>

These are user-to-user forums, I'va asked the hosts to remove your email address and address from your post. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My ipod wont charge right and is telling me to charge please wait

I wonder if any of you can help me. My 160 GB ipod classics battery doesnt appear to be charging, and now it simply wont connect to the pc or itunes. When i plug it into the pc it comes up with the battery at red, a caution sign infront of the battery and it reads charging please wait. When i unplug it from the pc it says connect to power so this leads me to believe that it isnt the wire itself. I have tried charging it with a plug (with the same wire as it was needed for the plug) and again it says charging please wait. I've left it in for an hour at a time. This happened yesterday but eventually it retained some small charge and allowed me to listen to it for 3 hours. The battery was fine this week and last week. Does anyone know whether there is something i can do to try and fix this problem

Hello joan marie\'s ipod,
Thank you for the question. You can safely eject your iPod using these steps:
To eject iPod:
Select your iPod in the iTunes Source list.
Click the eject icon next to the iPod in the Source list or choose Eject iPod from the Controls menu.
You can find these steps and additional ways to eject your iPod in the following article:
Safely disconnect iPod
http://support.apple.com/kb/ht1853
Thank you for using Apple Support Communities.
Best,
Sheila M.

PO Delivery charges as fixed independent of the quantity supplied.

Dear All,
We were given a Delivery charges code "ZFR2" for entering lumpsum
delivery charges in Create PO transaction ME21N; The value entered
against this code is getting apportioned with the GR quantity.
A lumpsum is a fixed amount and should be independent of the quantity
supplied.
Could you provide any user exit or any standard configuration , so we can make the Delivery charges as fixed independent of the quantity supplied.
Client doed not wnat to settle tje cost at the of LIV
Pl help me in this reg
Rgds
Nishit

Hi,
As per standard SAP your requirement can't be met, please refer the Note 304178 - Absolute conditions in purchasing documents. I have pasted what is contained in the note, this cant be done.
Summary
Symptom
Absolute conditions, for example, used at item level in the purchase order item, are calculated down to the item quantity.For the goods receipt, if a quantity differing from the item quantity is posted, this absolute condition is nevertheless quantity-dependent since it is only calculated proportionally.
Other terms
Delivery costs, freight costs, freight, absolute value, FRB1
Reason and Prerequisites
For the goods receipt, the actual posted quantity is not yet available, as far as the program is concerned, at price determination.If the actual posted quantity is available later, the condition technique is not used again for the calculation.Therefore the only option remaining is the proportionalization of the condition values.
Solution
None.

I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed?

I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed? Please help!

That is about normal. You can maximize battery life by changing some settings. See:
Apple - Batteries - iPod
Apple will exchange your iPod for a refurbished one for with a new battery for $79. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace your battery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the battery yourself if you are up to it. You can purchase a replacment for about $10
iPod Touch Repair – iFixit

Please fix this

Hey. So I recently just upgraded from my iPhone 5 to an iPhone 6 Plus. I am very impressed with how smoothly it is working. The graphic enhancements are amazing, too! However, I noted a few bugs that are still there since iOS 8's debut and they are kinda annoying and I want apple to get rid of them. First of all -- this one is EXTREMELY annoying -- is the multitasking feature. I love the way it works, but, um, it shows content that no longer exists. For example, say that you were about to close ten tabs from the multitask bar. But before you did that, you were on safari and you finally closed a web page. Once you click on the home button and you double press it, say you scroll to the safari app, you see the content you were recently viewing even though it's not really there. I'm sorry this is kinda hard to understand, I'm only 14. Another noted bug also involves the home button. Say you are on the weather application. You go to the multitasking bar and you close the tab. Just as you are about to, you repeatedly press the home button before it fully closes the application. Once its closed, you get stuck on a blank home screen, or in some cases, your left without your status bar (carrier, time, battery, etc.). One final thing I want to jot down is a new feature. I love iOS 8's capabilities, but it needs something. A few software update(s) ago, I remember apple added a feature to switch between 2G, 3G, and 4G along w/ LTE. I already know that it varies upon your carrier if they released 4G or not. But I want to be able to use 2G for battery saving and data consuming purposes. I only have 300 MB on my plan (AT&T), and I'm pretty sure phablets use a whole lot of data. I want to be able to switch between 2G, 3G, and 4G LTE, and I'm pretty sure other people do too. That's all I have to say. Please fix this apple, or are there any solutions to prevent these errors? Thanks.
— Brian

My first question is why are you going in the recents and removing items at all? Unless an app is actively misbehaving, there's no reason to do this. You might want to review this article:
Understand multitasking and background activity on your iPhone, iPad, or iPod touch - Apple Support
I've never experienced the error you're attempting to describe. But then, I can't figure out why you're throwing in that extra tap on the Home button.
The presence or absence of the ability to switch to 3G or 2G is carrier dependent. The carrier, not Apple determines if that setting is made available. In the U.S., carriers are in the process of deprecating their older, slower networks. They don't want you using them unless absolutely necessary because the newer networks are unavailable. The older networks don't have nearly the capacity of the newer ones.

Photos are displayed very slowly in Photos app (IOS 8 running on iPad Air), when sliding them. Please: fix it. I'm very sad about IOS8

Photos are displayed very slowly in Photos app (IOS 8 running on iPad Air), when sliding them. Please: fix it. I'm very sad about IOS8

You are not speaking to Apple here. So none of us can "fix it."
TRy try quitting the Photos app followed by a reset of the ipad. To quit an app double click the Home button to reveal the row of recently used apps. Flick up on the page preview and it will fly away and disappear. That quits the app. Then Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

Please fix these errors for me...

Here is my code...
When I compiled it, it said
Exception in thread "main" java.lang.NullPointException
at java.awt.Container.addImpl(Unknown Source)
at java.awt.Container.add(Unknown Source)
at javax.swing.JFrame.addImpl(Unknown Source)
at java.awt.Container.add(Unknown Source)
at SecondsCalc.<init>(SecondsCalc.java:43)
at SecondsCalc.main(SecondsCalc.java.166)
Please fix these errore for me..Thank you!!
import javax.swing.*;
import java.awt.event.*;
import java.awt.*;
public class SecondsCalc extends JFrame
private JPanel panel;   // To reference a panel
private JLabel messageLabel1; // To reference a label for days
private JLabel messageLabel2; // To reference a label for hours
private JLabel messageLabel3; // To reference a label for minutes
private JLabel messageLabel4; // To reference a label for minutes
private JTextField daysTextField; // To reference a text field for days
private JTextField hoursTextField; // To reference a text field for hours
private JTextField minutesTextField; // To reference a text field for minutes
private JTextField secondsTextField; // To reference a text field for seconds
private JButton calcButton; // To reference a calculate button
private JButton exitButton; // To reference a exit button
private final int WINDOW_WIDTH = 310; // Window width
private final int WINDOW_HEIGHT = 100; // Window height
Constructor
public SecondsCalc()
// Set the window title.
setTitle("Seconds Calculator");
// Set the size of the window.
setSize(WINDOW_WIDTH, WINDOW_HEIGHT);
// Specify what happens when the close button is clicked.
setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
// Add a GridLayout manager to the content pane.
setLayout(new GridLayout(6, 1));
// Build the panel and add it to the frame.
buildPanel();
// Add the panel to the frame's content pane.
add(panel);
// Display the window.
setVisible(true);
The buildPanel method adds a label, text field, and
add buttons to a panel.
private void buildPanel()
// Create a label for days to display instructions.
messageLabel1 = new JLabel("days");
// Create a text field for days 10 characters wide.
daysTextField = new JTextField(10);
// Create a label for hours to display instructions.
messageLabel2 = new JLabel("hours");
// Create a text field for hours 10 characters wide.
hoursTextField = new JTextField(10);
// Create a label for minutes to display instructions.
messageLabel3 = new JLabel("minutes");
// Create a text field for minutes 10 characters wide.
minutesTextField = new JTextField(10);
// Create a label for seconds to display instructions.
messageLabel4 = new JLabel("seconds");
// Create a text field for seconds 10 characters wide.
secondsTextField = new JTextField(10);
// Create a calculate button with the caption "Calculate".
calcButton = new JButton("Calculate");
// Create a exit button with the caption "Exit".
exitButton = new JButton("Exit");
// Register the action listeners.
calcButton.addActionListener(new CalcButtonListener());
exitButton.addActionListener(new ExitButtonListener());
// Create a JPanel object and let the panel
// field reference it.
JPanel panel1 = new JPanel();
JPanel panel2 = new JPanel();
JPanel panel3 = new JPanel();
JPanel panel4 = new JPanel();
JPanel panel5 = new JPanel();
JPanel panel6 = new JPanel();
// Add the label, text field, and button
// components to the panel.
panel1.add(messageLabel1);
panel2.add(messageLabel2);
panel3.add(messageLabel3);
panel4.add(messageLabel4);
panel1.add(daysTextField);
panel2.add(hoursTextField);
panel3.add(minutesTextField);
panel4.add(secondsTextField);
panel5.add(calcButton);
panel6.add(exitButton);
add(panel1);
add(panel2);
add(panel3);
add(panel4);
add(panel5);
add(panel6);
CalcButtonListener is an action listener class for
the Calculate button.
private class CalcButtonListener implements ActionListener
        public void actionPerformed(ActionEvent e)
            int seconds; // The number of seconds
            int min;
            int day;
            int hour;
            long result;
            // Get the text entered by the user into the
            // text fields.
            day = Integer.parseInt(daysTextField.getText());
   hour = Integer.parseInt(hoursTextField.getText());
            min = Integer.parseInt(minutesTextField.getText());
            seconds = Integer.parseInt(secondsTextField.getText());
   //Actullly gettext method returns string and you need to convert it into int or double value using Integer.parseInt method.
            // Calculate to seconds.
   result = (day *((hour * 60 * 60) + (min * 60) +seconds));
   // Display the result.
             JOptionPane.showMessageDialog(null, result + " seconds");
Private inner class that handles the event when
the user clicks the Exit button.
private class ExitButtonListener implements ActionListener
public void actionPerformed(ActionEvent e)
   System.exit(0);
public static void main(String[] args)
SecondsCalc ac = new SecondsCalc();
}

fgb wrote:
Exception in thread "main" java.lang.NullPointException
at SecondsCalc.<init>(SecondsCalc.java:43)
at SecondsCalc.main(SecondsCalc.java.166)Something is null on line 43. What does that line do and why is it needed?That's right!!
I did not need to put line 43, which was
// Add the panel to the frame's content pane.
add(panel);
Thank you very much!!!

Ios7 no call decline option when its locked battert drains fast music is not able to controlled through headset unless the music app is open please fix these bugs

Ios7 no call decline option when its locked battert drains fast music is not able to controlled through headset unless the music app is open please fix these bugs

if they are unable to update all languages in a normal time gap (it is now 6 months ago they released firmware 4.22 for the first product code (actually mine and maybe a few others)), they should not offer those many versions. the huge bug with out of memory in nokia navigator with firmware 3.58 is not fixed yet for those people. really absolutely not acceptable.
besides that, currently my phone is in a nokia service center, microphone doesnt work anymore (the one who i call just hears a very loud noise). my brother got the same phone, his one is in nokia service center since 2 weeks now, because it doesnt charge anymore as there seems to be a connection broken inside the phone).
well that will be fun if the phone returns (approximately 4 weeks), as I guess the phones will have new IMEIs as they will send 2 new phones and not fix the problem (would cost them more). but as i got a western europe with nordics-map licence locked to the imei, the next problem will be there after I get a nokia 6110navi with another IMEI back. i get really upset with this really slow support.

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Double charged. Please fix!

Similar Messages

Maybe you are looking for