Download Trial Adobe Illustrator

Hi everyone,
I'm French and have very few knowledges in informatic or softwares.
I'm trying to download the trial of Adobe Illustrator but when I start downloading, a message inform me that I did'nt have the right exploitation system.
However, after having consulted the needed conditions on adobe website, all is ok.
That's why I don't understand.
Thanks in advance for your help!

which version are you trying to install?
what's your os?

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