Downloading a report in excel format : getBlob WIS 30270 Error

Hello experts,
I 'm working in "Business Objects XI R2 SP2", the server is a "windows 2003 server".
I have a big report , that some times returns me that message error when I try to download it in excel format:
Error message: "An internal error occured while calling the getblob api error wis30270".
The number of lines in the report is 27800, the number of columns is 62, the file is 27mb.
If I push the drill button the I can download it without errors, but this is not a good solution for the final users...
Best regards
Camillo

Hi Camillo,
Following information might help you to resolve the issue.
.Business Objects Enterprise provides thresholds to protect the WebIntelligence report server and the Web Application servers from processing large chunks of binary and character data and avoid crashing.
Maximum Binary File Size: Maximum size of a binary file (for example: PDF, XLSu2026) that can be generated by the Report Server. If a binary file generated from a Web Intelligence document is greater than this limit, the generation is stopped to protect the server and an error is returned. Increase this limit if the server has to generate large binary files (for example, if InfoView users view large documents in *.pdf format).
Maximum Character File Size: Maximum size of a text stream (for example: HTML, XML) that will be transferred to the application server. If a text stream sent to the application server is greater than this limit, the generation is stopped to protect the server and an error is returned.
In CMC, under Servers>WebIntelligence Report server, you can possibly set both the above values to 50MB, but you have to ensure that the application server can handle the increased load multiplied by the number of simultaneous connections. If not, it can crash and block all access to applications.
2. Ensure that the Web Application servers have enough memory available to process incoming requests. Usually the -Xmx value for java process is set at 256Mb, which is recommended to be at least 1024Mb or more depending on your Export requirements and application server limitations.
Regards,
Sarbhjeet Kaur

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