E_LSGN_NO_CERTIFICATE

Hello,
Our customers get err E_LSGN_NO_CERTIFICATE when they open acsm link in ADE.
28 May 2014 08:11:37,545 TRACE Fulfill: License sign: https://nasigningservice.adobe.com/licensesign
28 May 2014 08:11:38,145 TRACE Fulfill: Done license sign: FAILED
28 May 2014 08:11:38,145 TRACE DefaultSQLDatabaseConnection: rollback
28 May 2014 08:11:39,105 TRACE DefaultSQLDatabaseConnection: rollback
28 May 2014 08:11:39,106 ERROR AdeptServlet: request error [127.0.0.1]: E_LIC_LICENSE_SIGN_ERROR http://cs.ereading.cz/fulfillment/Fulfill E_LSGN_NO_CERTIFICATE http%3A%2F%2Fnasigningservice.adobe.com%2Flicensesign%2FSign http%3A%2F%2Fcs.ereading.cz%2Ffulfillment
28 May 2014 08:11:39,106 TRACE AdeptServlet: request end http://cs.ereading.cz/fulfillment/Fulfill
The certificate we use is valid:
[root@cs ~]# openssl pkcs12 -in /home/tomcat/operator.p12 -out /home/tomcat/operator.pem
Enter Import Password:
MAC verified OK
Enter PEM pass phrase:
Verifying - Enter PEM pass phrase:
[root@cs ~]# openssl x509 -in /home/tomcat/operator.pem -noout -enddate
notAfter=Apr 16 17:00:27 2017 GMT
What can be the issue? I did try Adobe chat suport but no help at all. It is imposible to open a support ticket. I am chasing Adobe for several days with no luck.
Can someone help here please? Our business is seriously affected.

Sounds like the signing server didn't have your certificate.  This was originally supposed to be fixed internally in the fulfillment (i.e. transparent to you except by the logs ) by including the certificate in the next signing request.
Typically this would happen when you are not going to the signing server that you enrolled in.   You may be able to fix this by changing your fulfillment conf to point at eusingingservice.adobe.com  (which given the .cz at the end of your domain, sounds like it might be the right signing service for you).
Another way to check for validity is to use the operatorTool.jar to log in to the signing server, and list your current valid certificates.

Similar Messages

  • E_LIC_LICENSE_SIGN_ERROR +E_LSGN_NO_CERTIFICATE

    Hi all,
    we are experiencing this kind of error:
    on ade we get
      </msg>
       <error>E_LIC_LICENSE_SIGN_ERROR http://ebo-ad-03:8080/fulfillment/Fulfill E_LSGN_NO_CERTIFICATE http://eusigningservice.adobe.com/licensesign/Sign http://XXXXXX.XXXXXX.XXXX.com/fulfilment</error>
       <dependencies/>
    </task>
    and on fulfillment.log we get
    11 Mar 2011 18:49:29,805 TRACE Fulfill: License sign: https://eusigningservice.adobe.com/licensesign
    11 Mar 2011 18:49:30,106 TRACE Fulfill: Done license sign: FAILED
    11 Mar 2011 18:49:30,107 TRACE DefaultSQLDatabaseConnection: rollback
    11 Mar 2011 18:49:30,107 TRACE DefaultSQLDatabaseConnection: rollback
    11 Mar 2011 18:49:30,107 ERROR AdeptServlet: request error [62.211.68.145]: E_LIC_LICENSE_SIGN_ERROR http://ebo-ad-03:8080/fulfillment/Fulfill E_LSGN_NO_CERTIFICATE http%3A%2F%2Feusigningservice.adobe.com%2Flicensesign%2FSign http%3A%2F%2FdXXXXXXXXXXXXXXX%2Ffulfillment
    Can you help us ?
    Regards
    Enrico

    Could anyone reply to this?
    I have several customers with this error today and others keep calling in. I could refer them all to Adobe, but perhaps we can solve this mystery here.
    Thaks in advance!

Maybe you are looking for

  • Create a new track for SAP E-Commerce 5.0

    Hi all, I have all the SCA files with me for the E-Commerce application. I want to create a track so that I can access it in my NWDS Can anyone help me in creating a track for SAP E-Commerce. How to go about it please let me know SCA Files 1)CUSTCRMP

  • Clearing customer Items with Special G/L Indicator 'A' (down payment)

    Hi All, I've to clear two items of a customer by t.code F-32: Both items, that I dysplays by t.code FBL5N (u20AC 20.000,00 and - 20.000,00), are with Special G/L Indicator 'A' (down payment). Only the first one contains a 'tax amount' equal to 4.000,

  • Problem with model instantiation

    I have an EJB model and while instantiating it in WDP I am getting  an error at runtime: The initial exception that caused the request to fail, was:    java.lang.NullPointerException     at -- Optimized, preallocated exception. No stack trace. Run VM

  • Using "Channels" to extract

    How does one use "Channels" to extract a portion of a photo for use in another piece? Thanks!

  • Common problem (tar: *: Cannot stat)

    tar: *: Cannot stat: No such file or directory tar: Error exit delayed from previous errors ==> Compressing package... tar: *: Cannot stat: No such file or directory tar: Error exit delayed from previous errors I sometimes end up with this error. Thi