Email activity not working on Clients site

Question

Hi,
I created a Bpel process that contains an email activity, It works fine when I am connected to the Oracle network through VPN and while i am in the Oracle office.
But when I am at the clients site or connected through VPN, it doesnt work at all.
when I configure my ns_emails.xml to Oracle's info, it works fine but when its configured to clients info, it doesnt work.
I have configured ns_emails.xml and wf_config.xml
This is my ns_emails.xml when I am at the clients site._
note:_ Since I am not using the Default domain for deployment, I changed the <Name> under <EmailAccount> to cdmsd since I am deploying my Bpel processes to the cdmsd domain.
^<EmailAccounts xmlns="http://xmlns.oracle.com/ias/pcbpel/NotificationService"^
^ EmailMimeCharset=""^
^ NotificationMode="EMAIL">^
^ <EmailAccount>^
^ *<Name>cdmsd</Name>*^
^ <GeneralSettings>^
^ <FromName>Oracle BPM</FromName>^
^ <FromAddress>[email protected]</FromAddress>^
^ </GeneralSettings>^
^ <OutgoingServerSettings>^
^ <SMTPHost>mail.co.la.ca.us</SMTPHost>^
^ <SMTPPort>25</SMTPPort>^
^ </OutgoingServerSettings>^
^ <IncomingServerSettings>^
^ <Server>mail.co.la.ca.us</Server>^
^ <Port>25</Port>^
^ <Protocol>SMTP</Protocol>^
^ <UserName>[email protected]</UserName>^
^ <Password ns0:encrypted="false" xmlns:ns0="http://xmlns.oracle.com/ias/pcbpel/NotificationService">Temp123</Password>^
^ <UseSSL>true</UseSSL>^
^ <Folder>Inbox</Folder>^
^ <PollingFrequency>1</PollingFrequency>^
^ <PostReadOperation>^
^ <MarkAsRead/>^
^ </PostReadOperation>^
^ </IncomingServerSettings>^
^ </EmailAccount>^
^</EmailAccounts>^
and for wf_config.xml I only add one line_
^<property name="oracle.bpel.services.notification.publisher_interval" value="1" />^
I dont understand why its not working while I am on the clients site ?? any ideas ??
could it be a network issue on their side ??

Answer 1

I pinged my email server and I got the following:
{size:12pt}
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),{size}
Edited by: user9976478 on Jan 30, 2009 2:09 PM