Eprint simply does not work

the printer works, it's on my network, connected to internet. but when i try to send an email to the address (given me by hp when i added the printer  via the eprint page at hp) it says" message undeliverable".  i have tried this from a blackberry and from someone else's hp desktop. a number of times, like all day today. 
windows 7 is on one of the desktops on the printer's network , vista on the other one. all units are hp ( except for the blackberry). the network is wired. the printer( bought yesterday) is officejet 6500a plus. all other components ( ie fax, copy scan print) work, just not the eprint.
have talked to hp tech support 3 times now...they have variously told me i need to pay to have them check it out( uhh i don't think i am paying for tech support for a printer i bought yesterday and have never even been able to use the eprint on ), given a link to "try to fix it yourself" since" it's a new product and all the techs haven't been trained in it" or just basically too bad, as far as we are concerned "it's working" (??????? so ummhumm why can't i get an email with it????)  have rebooted, checked all settings, done everything right on my end...hp just has majorly dropped the ball here.
the link they gave me is h41112.www4.hp.com/mobileapps/hp-iprint30-ios.html. but that is for a mobile app...it doesn't print from a desktop eithe so obviously it's not the mobile device that is the problem. the stupid eprint doesn't work.
anyone have any idea what recourse i have except to return the printer?

jann1033 wrote:
1)the email i am using is the one i printed out on the paper from the eprint page.... it's typed in right, not sure if somehow eprint isn't recognizing it but it's the one they gave me. have checked that repeatedly
2) none has been received, message sender gets= "the message can not be delivered".
3)nothing is wrong with the other email addresses, using them for yrs. working presently( not sure if that is what you are asking)
4/5) nothing shows up period
I'll try number 6
husband tried tech support again..now they say it has to be a wireless connection while the software( during installation) says it can be wired or wireless, just not usb. so not sure which is wrong, the software or the tech.
thanks for your interest. truthfully after reading the other basically similar problems i don't see a solution in the forseeable future. so guess i wasted the money on the printer for that aspect...oh well,I like the rest of it just wish they wouldn't hype and market something with so many  flaws. It reallly sours me on HP ...but I should have read the forums before I foolishly bought it( other positive reviews were older, when it first was announced). Usually i do, this purchase  my other printer died so i didn't have a lot of time to research.
Jann1033: 
Can you please tell us what printer you have? 
I would suggest that you try the following: 
1. Remove web services from your device - this option is found in the web services menu, under the Wireless menu on some devices, or accessed from the ePrint icon on the home screen of the device (in the upper left-corner).  
2. Re-enable web services on your device (this option is found in the same place as the Remove option) - this will generate a new email address and claiming code for your printer.  
3. Please use that new claiming code (the portion of your new printer email address to the left of the @ sign) to add your printer to your ePrintCenter account. 
4. Verify that your printer shows connected on ePrintCenter
5. Send an email to your printer's new email address
After sending the email: 
1. Verify if you receive a confirmation email back from ePrintCenter confirming receipt of your email
2. Verify if your ePrint job shows up in your job queue on ePrintCenter, and what status message shows for the ePrint job
Thanks for your assistance - I hope we can resolve this issue soon.  
I am an HP employee.

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