EPSON SCANNER NOT RECOGNIZED AFTER ML UPGRADE.

Mac Pro 2009,  8GB RAM, ATI Radeon HD 4870 512 MB, OSX 10.8.2 
I hope I can make myself clear... I just upgraded to ML and right now I'm not so sure it was a good idea BUT I am going to struggle thru the issues...
The big issue is that I now have to replace Photoshop CS.
I do not want to replace my perfectly good scanner. When I select the scanner (epson perfection 4490 photo scanner) I get this popup window.No explanation on where to go from here.
I went to the Epson site and found the driver needed for this upgrade. It tells me to use the Mac Software update feature and download the correct update from there.
I did as directed and the needed scanner update is not there AND this is the only way it will work per Epson.
Any help will be much appreciated
Wally

Thanks Eric - that would be a pain in the toot. I tried it and it looked like it was going to work. It recognized the scanner and let me do an overview and crop what I wanted but it would not let me change any options such as resolution, etc.. I started scanning, heard a few unfamiliar noises and the "no scanner available" message. I close Image Capture and reopened and get "no camera or scanner available".
Thanks for your input Eric.
Wally

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