Error : Contract does not match customer and item information[OSCI.ManufSN]

I need to add Service Call from Service Contract through DIAPI. "Mfr. Serial no" is set as "Unique serial no by" in system general settings.
Creating two Customer Equipment Card from the cfl provided on Service Contract in Item Tab and Internal serial is blank in created Cutomer Equipment Card.
One is terminated and other is active have the same ItemCode but different customers then while adding Service Contract I am paraller generating service call through DIAPI but the system is throughing error - "Contract does not match customer and item information [OSCL.IntrnalSN]"
Thanks
deepak gaur

HI,
Service Contract can be for a specific customer
The contract type cound be (Coverage):
1. including all items (Type Customer) in this case the dates of the coverage is defined in the head!
2. Including specific serial numbers
3. Including item groups
The status every case should have to be Enabled/Approved for valid contract (OCRT.Status = 'A').
In case of Do not forget to set the valid from and valid to dates to define in the system the coverage. (header and items tab from/to dates)
Now, If you create service all, the system will use the first possible Service Contract. IF you have more: you have to select the contract manually.
Ex:
1. One for customer including all items
2. One for a specific serial number
Best Regadrs,
János

Similar Messages

Error: Sequence does not match type xs:string

I am using BDB XML 2.5.16 to store and query my XML documents in Java. The documents are IMDB xml documents containing actors information
obtained from INEX website https://inex.mmci.uni-saarland.de/login.jsp. One of the document I stored in the database is the following
    <?xml version="1.0" encoding="UTF-8"?>
     <persons>
      <person>
          <name>jason angeles
          </name>
          <filmography>
             <act>
                <movie>
                   <title>prison planet 3 the revenge 1998
                    </title>
                  <year>1998
                  </year>
                 <character>evil ninja
                  </character>
               </movie>
             </act>
          </filmography>
         </person>
         </persons>
I want to search using XQuery for filmography element whose title element contains ANY of the following keywords ('planet', 'revenge', '1998'). Below is the query I used
              // declaring function functx:contains-any-of
            String qryRk = "declare namespace functx = 'http://www.functx.com'; "
                  + "declare function functx:contains-any-of "
                 + "( $arg as xs:string?" + " , " + " $searchStrings as xs:string* ) as xs:boolean { "
                 + "some $searchString in $searchStrings "
                + " satisfies contains($arg,$searchString)} ; ";
             String myQuery101 = qryRk + "for $entity in collection('simpleExampleData2.dbxml')//filmography "
                  + "where functx:contains-any-of ( $entity/act/movie/title , ('planet', 'revenge', '1998'))"
                  + "return $entity";
When I execute the query i expect to get at least get the following element as mu output
                       Document : person_31000.xml:
                    <filmography>
                           <act>
                                 <movie>
                                 <title>prison planet 3 the revenge 1998
                                </title>
                                <year>1998
                                </year>
                               <character>evil ninja
                               </character>
                              </movie>
                           </act>
                         </filmography>
However instead of the above element i got the following Error
                             Exception in thread "main" com.sleepycat.dbxml.XmlException: Error: Sequence does not match type xs:string? - the sequence contains more than one item [err:XPTY0004], <query>:1:343, errcode =
                              QUERY_EVALUATION_ERROR
                                  at com.sleepycat.dbxml.dbxml_javaJNI.XmlManager_query__SWIG_0(Native Method)
                                  at com.sleepycat.dbxml.XmlManager.query(XmlManager.java:544)
                                 at com.sleepycat.dbxml.XmlManager.query(XmlManager.java:320)
                                 at xmlirsystemstruxplus.XQueryEngine.queryEngine(XQueryEngine.java:269)
                                 at xmlirsystemstruxplus.XMLIRSystemStruXplus.main(XMLIRSystemStruXplus.java:109)
                                 Java Result: 1
    Note that i used contains-any-of() function because the contains () function does not work with 'planet revenge 1998' string may be because the keywords do not appear in the order they appear in the element content.
   Please can any body help me to find out (1) why i have the above error ? and solution (2) why the condition contains ( $entity/act/movie/title , 'planet revenge 1998') is not working ? how do i use contains() function w.r.t this
Thank you in advance
Message was edited by: RokoA 19/01/2015 by RokoA

Using the shell dbxml in both 2.5 and 6.0 I created a container and put the document example you gave into it. Then I executed the following query:
[code]
declare namespace functx = 'http://www.functx.com';
declare function functx:contains-any-of ( $arg as xs:string?, $searchStrings as xs:string* ) as xs:boolean {
some $searchString in $searchStrings
satisfies contains($arg,$searchString)
for $entity in collection('simpleExampleData2.dbxml')//filmography
where functx:contains-any-of ( $entity/act/movie/title , ('planet', 'revenge', '1998'))
return $entity
[/code]
And got the results you expected instead of an error.
Since you are using the Java API it is possible the problem is in how you configured and executed the query, instead of in the query itself. If you could post an example program or code section that produces the error, then I can continue you help you with this.
Lauren Foutz

Job Cancelled with an error "Data does not match the job def: Job terminat"

Dear Friends,
The following job is with respect to an inbound interface that transfers data into SAP.
The file mist.txt is picked from the /FI/in directory of the application server and is moved to the /FI/work directory of application server for processing. Once the program ends up without any error, the file is moved to /FI/archive directory.
The below are the steps listed in job log, no spool is generated for this job and it ended up with an error "Data does not match the job definition; job terminated".Please see below for more info.
1.Job   Started
2.Step 001 started (program Y_SAP_FI_POST, variant MIST, user ID K364646)
3.File mist.txt copied from /data/sap/ARD/interface/FI/in/ to /data/sap/ARD/interface/FI/work/.
4.File mist.txt deleted from /data/sap/ARD/interface/FI/in/.
5.File mist.txt read from /data/sap/ARD/interface/FI/work/.
6.PD-DKLY-Y_SAP_FI_POST: This job was started periodically or directly from SM36/SM37 (Message Class: BD, Message Number : 076)
7.Job PD-DKLY-Y_SAP_FI_POST: Data does not match the job definition; job terminated (Message Class : BD, Message No. 078)
8.Job cancelled after system exception
ERROR_MESSAGE
Could you please analyse and come up about under what circumstance the above error is reported.
As well I heard that because of the customization issues in T.Code BMV0, the above error has raised.
Also please note that we can define as well schedule jobs from the above transaction and the corresponding data is stored in the table TBICU
My Trials
1. Tested uplaoding an empty file
2. Tested uploading with wrong data
3. Tested uploading with improper data that has false file structue
But failed to simulate the above scenario.
Clarification Required
Assume that I have defined a job using BMV0. Is that mandatory to use the same job in SM37/SM36 for scheduling?
Is the above question valid?
Edited by: dharmendra gali on Jan 28, 2008 6:06 AM

Dear Friends,
_Urgent : Please work on this ASAP _
The following job is with respect to an inbound interface that transfers data into SAP.
The file mist.txt is picked from the /FI/in directory of the application server and is moved to the /FI/work directory of application server for processing. Once the program ends up without any error, the file is moved to /FI/archive directory.
The below are the steps listed in job log, no spool is generated for this job and it ended up with an error "Data does not match the job definition; job terminated".Please see below for more info.
1.Job Started
2.Step 001 started (program Y_SAP_FI_POST, variant MIST, user ID K364646)
3.File mist.txt copied from /data/sap/ARD/interface/FI/in/ to /data/sap/ARD/interface/FI/work/.
4.File mist.txt deleted from /data/sap/ARD/interface/FI/in/.
5.File mist.txt read from /data/sap/ARD/interface/FI/work/.
6.PD-DKLY-Y_SAP_FI_POST: This job was started periodically or directly from SM36/SM37 (Message Class: BD, Message Number : 076)
7.Job PD-DKLY-Y_SAP_FI_POST: Data does not match the job definition; job terminated (Message Class : BD, Message No. 078)
8.Job cancelled after system exception
ERROR_MESSAGE
Could you please analyse and come up about under what circumstance the above error is reported.
As well I heard that because of the customization issues in T.Code BMV0, the above error has raised.
Also please note that we can define as well schedule jobs from the above transaction and the corresponding data is stored in the table TBICU
My Trials
1. Tested uplaoding an empty file
2. Tested uploading with wrong data
3. Tested uploading with improper data that has false file structue
But failed to simulate the above scenario.
Clarification Required
Assume that I have defined a job using BMV0. Is that mandatory to use the same job in SM37/SM36 for scheduling?
Is the above question valid?

Artwork on my iPad does not match iTunes and is not correct for movies, TV Shows Nd some songs

Artwork on my iPad does not match iTunes and is not correct for Movies, TV Shows and some songs & Albums. Is this issue resolved? If so what was or is the fix. I have not been successful in locating that. I found posts stretching back into late 2010.

most of these items were downloaded from eihter iTunes or in the case of movies, imported into the app and then loading them to TV Series or Movies as appropriate. They were all fine until about two days ago when I did a sync. Then the artwork went haywire. I tried manualy removing and replacing the artwork in iTunes with the correct jpg's. and then re-sync. iTunes shows everything OK, but the iPad is the one with it all messed up.

Error: Literal does not match format string

Can anyone help me with the query below. I am trying to insert CMPGN_ID, PGM_KEY, CMPGN_BEGIN_DT into TEMP.
I get an error 'Literal does not match format string' for 'SELECT to_char(add_months(SYSDATE,-1),'YYYYMM') from dual'
CMPGN_BEGIN_DT has a data type of DATE.
INSERT INTO TEMP (CMPGN_ID, PGM_KEY, CMPGN_BEGIN_DT)
VALUES(
('NCR_'|| (select to_char(add_months(SYSDATE,-1),'YYYYMM') from dual)),
(SELECT PGM_KEY FROM PROGRAM WHERE PGM_NAME = 'NCR'),
(SELECT to_char(add_months(SYSDATE,-1),'YYYYMM') from dual)
Thanks

INSERT INTO TEMP (CMPGN_ID, PGM_KEY, CMPGN_BEGIN_DT)
SELECT 'NCR_'|| to_char(add_months(SYSDATE,-1),'YYYYMM'),
PGM_KEY,
to_char(add_months(SYSDATE,-1),'YYYYMM')
FROM PROGRAM
WHERE PGM_NAME = 'NCR';Datatypes are unclear, may need datatype casting with date column, but otherwise the above should work.
Thx,
SriDHAR

J1IEX post than made error like does not contain any selectable items

Respected Sir,
We have purchase the Goods From SEZ unit and it wil be treated as import made.
We doing the following activities
1. Prepared the Import P.O.
2. released the same P.O.
3. Doing the MIRO for Custome Vendor
4. Capture the J1iex
than we fins the below mention ERROR & Diagnoses and ERROR
Document 4400000016   does not contain any selectable items
Message no. M7064
Diagnosis
The document or document item entered cannot be adopted.
Possible reasons for this are:
u2022     The document items have already been processed
(Suggest zero lines indicator set?).
u2022     the document items have been deleted or are blocked.
u2022     the document items have been created for a different plant.
u2022     (for reservations only) movements are not yet allowed for the reservation items.
u2022     (for reservations only) the document items are retrograde components of the order. These are posted using the order confirmations.
u2022     A confirmation must exist for the document items.
u2022     The document items must be released first.
u2022     The document is an R/2 document.
Procedure
Make sure your entries are correct.
u2022     If the system has already processed the total quantity, you can set the Suggest zero lines indicator. The system will suggest the quantity zero for the items that have already been processed.
u2022     If you have entered a particular item, cancel the item. If you do not enter an item, the system searches all of the open items in the document.
u2022     If the document is a purchase order, production order or a reservation, you can
Kindly doneedfull above mention error
Thanks & Regards
Bipin Shah

HI,
Please check whether all the vendor and excise details have been maintained in J1id. i.e Excise rate maintainance.
Hope this helps.
Regards,
Prasanna
Award pls if helpful

SQL query error - Literal does not match format string

Hi All,
When I am removing these code form query then it is running fine else it is giving error of "Literal does not match format string."
AND trunc((SYSDATE)) > DECODE(fifs.id_flex_structure_name, 'XXX Service Agreement', trunc(TO_DATE
(pac.segment3, 'YYYY/MM/DD HH24:MI:SS')),trunc(SYSDATE) )
Regards,
Ajay

Ajay Sharma wrote:
It is flexfield segment so it can contain anything. For my query it is returning date.....Oh dear. Two really bad design decisions in one, there - storing dates as varchar2 and storing more than one type of data in one column. I suggest you read this: http://www.simple-talk.com/opinion/opinion-pieces/bad-carma/ in order to see just why that might be a bad design.
If you have any influence at all over the way your tables/app is designed, then I would highly recommend changing the design, as it will save you countless headaches like the one you've currently got.
If you are absolutely stuck with that design, then a) poor you and b) you'll have to add in some filters onto your queryto make sure you're only selecting rows with dates in that column.

Background Job cancelling with error Data does not match the job definition

Dear Team,
Background Job is getting cancelled when I run a Job on periodically but the same Job is executing perfectly when I run it manually(repeat scheduling) .
Let me describe the problem clearly.
We have a program which picks up files from an FTP server and posts the documents into SAP. We are scheduling this program as a background Job daily. This Job is running perfectly if the files contain no data. But if the file contains data the JOb is getting cancelled with the following messages.
And also the same Job is getting executed perfectly when repeat scheduling is done ( even for files with data).
Time     Message text                                                                       Message class Message no. Message type
03:46:08 Job PREPAID_OCT_APPS2_11: Data does not match the job definition; job terminated        BD           078          E
03:46:08 Job cancelled after system exception ERROR_MESSAGE                                      00           564          A
Please help me in resolving this issue.
Thanks in advance,
Sai.

hi,
If you have any GUI function modules used in the program of job
you cannot run it in background mode.

General ledger does not match profit and loss for current year

Closed 2008 and it created some unexpected journal entries. These JEs show up as beginning balances in the 2009 GL. Also net income does not match profit for current period on balance sheet. Tried reversing the unexpected journal entries and this caused the 2009 retained earnings to be more out of balance. How do I fix this?

As far i understand you have done Balance Carry Forward by FAGLGVTR.
and your opening balance in next year is not correct as desire in Retain earning account.
If the case so then kindly check that you have transfer amount from retain earning account to and reserve account in previous year.
Regards
Shayam

[Solved] Ise does not match custom policy attributes!!!

example
authentication policy
if guest - and -
device location starts with : building_1 then GuestAccess
everithing goes fine
but
if MicrosoftWorkstation - and -
device location starts with : building_1 and IdentityGroup:Name MATCH Guest then GuestAcces
does not work!!! (match starts with equals etc...)
or
if Guest and -
device location starts with : building_1 AND IdentityGroup:Name MATCH Microsoft then GuestAcces
does not work!!! (match starts with equals etc...)
it doesn't even match the string "a" or "i" or "o"
this is to grant guest access only to microsoft workstation or apple devices after being profiled
what's the problem?

Hello Giuliano-
I have used the location field to build policies before and never had the problem. Can you provide some additional info:
What version of ISE are you using
Do you see a failed authentication in your live authentication window. If so can you post:
The reason for the failure
The detailed output of the failed attenuation. More specifically the output that contains all of the matched Radius attributes.

CRM Sales Order Item Status Does Not match R/3 Item Status

The status of the CRM sales order item is being set to 'In Process' when the related R/3 sales order line item status is set to 'Complete' - when, the delivery quantity is zero for the sales order item. This happens when the warehouse can't find the stock to pick - the delivery quantity is set to zero. Thus, the CRM order item status does not agree with the R/3 order item status. We need for the line item status to be set to 'Complete' in CRM. Anyone have an idea as to how to make this happen?
Thanks you.

Hi Peter and Suresh,
From the information provided I understand that the sales order created in CRM after replication to R/3 has some status change.
1. What are the fields which are updated in R/3 for the sales order created in CRM ?
2. If sales order fields are updated in R/3 are these updates reflected back to CRM?
3. If they are reflected back in CRM? Is there still flexibility for sales order to be changed in CRM and replicated back to R/3?
Can you please share you experiences.. Any help is highly appreciated.
Thanks
Jothi

Goods reciept quantity does not match with consumption items quantity

I have a qty of 10 peices,when doing the conf with co11n of qty 5 the system takes less qty of scrap which is byproduct but i want scrap qty 2 wheather the system takes scrap of qty 1 .The error messege is (zmsg106)
where the things going wrong.
narendra

Hy Narendra,
It depends on your BOM.I think you have assgin Scrap qty in BOM as -2 for 10 Nos of Header Material.If you want to change that Scrap qty to 2 Nos for 5 Nos of Header Material then change your BOM and make Scrap qty as -4 for 10 Nos of Header Material.
And that msg is your own developed not system std.So pls confirm its reason to your abaper.
Regards,
Dhaval

IPhone does not sync calendar and contact information

iPhone has not synced calendar or contact info entered on the phone with iCal or Address Book. Has shown NO updating in either app since mid-February. Since that time, have updated to iTunes 7.6 and, IIRC, OS X 10.5.2. This is a problem!!
<Edited by Moderator>
Thanks!

Do all Lessons as described by you - dont sync.
Have tested it with several different contact groups or single new contacts. Did it several times (resetting sync history and editing new groups contacts).
Also checked those boxes to overwrite iPhone Entries by the Computer.
Nothing appears on the iPhone.....
Oliver

Hash does not match expected

In trying to distribute apps via advertisements and run advertised programs, I'm getting the errors Hash does not match expected and hash matching failed. I'm not using binary differential replication. The package contains source files is
enabled, along with always obtain files from source directory.
This is happening on some, not all of the packages. I've tried updating the package, but to no avail. I've deleted the cache on the client as well, but that hasn't helped. I can run the advertisement from the DP without any issues.
My question is, on the hash error, can the modified date/time of a folder cause the hash error if all the files within the folder have the same modified date/time on the package source and the DP's?
Thoughts?

Hello - I would like you to compare the size of packages in local DP and in the parent server ? (there could be some diff in size...may be in KBs). Also, compare the PCK file size on both the servers?
Try to follow below steps..
1. Remove the package and wait for some time (ensure that the package is removed from the DP). I would suggest you to remove PCK file related to that package as well.
2. Sometimes it may happen because of some hidden files.
Run the following on the source package
Open up a command window in the root director that contains your package.
Type Dir /S /A:H and hit enter.
Type attrib -H /S.
and refresh the package..
3. There is a tool called HASHDIR.exe for checking the hash value...
More details on the below thread.
http://social.technet.microsoft.com/Forums/en-US/configmgrswdist/thread/c1f0d7f2-5bc9-4633-bc60-84a960395df9/
Anoop C Nair - This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually
answer your question. This can be beneficial to other community members reading the thread.

Your credit card does not match your bank's records

your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
Eric

As a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX.

Error : Contract does not match customer and item information[OSCI.ManufSN]

Similar Messages

Maybe you are looking for