Error in 'Call Assess IO' in v10.3 DS call through IO

HI All,
We have created a new BO with MACD Order Entry-Orders BC and created a IO andf passing the Id of the BC. In the rule we are just cheching ig Id is known then it should return a string.
We are invoking the call from a button and it is throwing the following error.
"Error invoking service 'Policy Automation Determination Server IO', method 'AssessIO' at step 'Call Assess IO'.(SBL-BPR-00162)
Operation 'AssessIO' of Web Service 'http://oracle.com/determinations/server/siebel/io.DeterminationServerIO' at port 'EVRule' failed with the following explanation: "An error has occurred processing this request.".(SBL-EAI-04308)"
At first it was working with a big rule and we passed order item and another BC. But suddenly it started giving this error so we minimized the rule and entity passing to check if this is due to any configuration changes.
We checked in the siebel log.
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'XML Hierarchy Converter' invoke method 'DocToHier' Execute Time: 0.021 seconds.
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     End: Business Service 'XML Hierarchy Converter' invoke method: 'DocToHier' at d003110
WebSvcOutbound     WSOutboundTrace     3     000000024f5e1fec:0     2012-03-13 06:47:56     Completed outbound web service execution.
ObjMgrLog     Error     1     000000024f5e1fec:0     2012-03-13 06:47:56     (soapbinding.cpp (610)) SBL-EAI-04304: Unknown Part 'http://oracle.com/determinations/server/siebel/io:error-response' for operation 'AssessIO' exists in SOAP message.
ObjMgrBusServiceLog     Error     1     000000024f5e1fec:0     2012-03-13 06:47:56     (outdisp.cpp (233)) SBL-EAI-04308: Operation 'AssessIO' of Web Service 'http://oracle.com/determinations/server/siebel/io.DeterminationServerIO' at port 'EVRule' failed with the following explanation: "An error has occurred processing this request.".
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Policy Automation Determination Server IO' invoke method 'AssessIO' Execute Time: 183.431 seconds.
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     End: Business Service 'Policy Automation Determination Server IO' invoke method: 'AssessIO' at 193aa810
ObjMgrLog     Error     1     000000024f5e1fec:0     2012-03-13 06:47:56     (stepexec.cpp (1572)) SBL-BPR-00162: Error invoking service 'Policy Automation Determination Server IO', method 'AssessIO' at step 'Call Assess IO'.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Setting runtime value of property 'Namespace: 'USER' Name: 'Error Code' Datatype: 'String'' to:
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     (SBL-BPR-00162)--IDS_EAI_WS_OD_FAULT
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Setting runtime value of property 'Namespace: 'USER' Name: 'Error Message' Datatype: 'String'' to:
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Error invoking service 'Policy Automation Determination Server IO', method 'AssessIO' at step 'Call Assess IO'.(SBL-BPR-00162)
Operation 'AssessIO' of Web Service 'http://oracle.com/determinations/server/siebel/io.DeterminationServerIO' at port 'EVRule' failed with the following explanation: "An error has occurred processing this request.".(SBL-EAI-04308)
StpExec     End     4     000000024f5e1fec:0     2012-03-13 06:47:56     Stopping step instance of 'Call Assess IO' with an 'Error' status.
StpExec     End     4     000000024f5e1fec:0     2012-03-13 06:47:56     Stopping step instance of 'Call Assess IO' with a 'Terminated' status.
ObjMgrBusServiceLog     Delete     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Policy Automation Integration' (address: '1945f550')was unregsitered at model '2433430' for session ''
ObjMgrBusServiceLog     Delete     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Policy Automation Integration' was deleted at 1945f550
ObjMgrBusServiceLog     Delete     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Policy Automation Determination Server IO' (address: '193aa810')was unregsitered at model '2433430' for session ''
ObjMgrBusServiceLog     Delete     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Policy Automation Determination Server IO' was deleted at 193aa810
PrcExec     End     4     000000024f5e1fec:0     2012-03-13 06:47:56     Stopping process instance of 'Policy Automation Assess IO' with an 'Error' status.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Getting runtime value of property 'Namespace: 'USER' Name: 'Process Instance Id' Datatype: 'String''.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Getting runtime value of property 'Namespace: 'USER' Name: 'Object Id' Datatype: 'String''.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Getting runtime value of property 'Namespace: 'USER' Name: 'Siebel Operation Object Id' Datatype: 'String''.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Getting runtime value of property 'Namespace: 'USER' Name: 'Error Code' Datatype: 'String''.
PrcExec     PropSet     4     000000024f5e1fec:0     2012-03-13 06:47:56     Getting runtime value of property 'Namespace: 'USER' Name: 'Error Message' Datatype: 'String''.
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     Business Service 'Workflow Process Manager' invoke method 'RunProcess' Execute Time: 191.546 seconds.
ObjMgrBusServiceLog     InvokeMethod     4     000000024f5e1fec:0     2012-03-13 06:47:56     End: Business Service 'Workflow Process Manager' invoke method: 'RunProcess' at 17313008
ObjMgrBusCompLog     Delete     4     000000024f5e1fec:0     2012-03-13 06:47:56     BusComp "Policy Automation Mapping IO" at 19214fd8 was deleted
ObjMgrSqlObjLog     Release     5     000000024f5e1fec:0     2012-03-13 06:47:56     Begin: Release SqlObject 'Policy Automation Mapping IO' at 1956a4e8
ObjMgrSqlObjLog     Search     5     000000024f5e1fec:0     2012-03-13 06:47:56     Begin: SetSearchSpec for SqlObj 'Policy Automation Mapping IO' at 1956a4e8, Search Spec: ''
Didi anyone face this problem? A quick response will be really helpful.
Thanks in advance!
Regards,
Subhradeep

Subhradeep,
From the line here, it looks as if the Determinations Server is returning an error, which means the assess operation failed.
ObjMgrLog     Error     1     000000024f5e1fec:0     2012-03-13 06:47:56     (soapbinding.cpp (610)) SBL-EAI-04304: Unknown Part 'http://oracle.com/determinations/server/siebel/io:error-response' for operation 'AssessIO' exists in SOAP message.
Here are a few suggestions to work out what is happening:
1. use soapUI to test that the rulebase is responding as expected.
2. use tcpmon to look at the requests going to the Determination server.
3 check the application server logs to see what error is occuring on the Determinations Server side.
Edited by: frank.hampshire on Mar 14, 2012 9:38 AM

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    Ray Farmer
    Regards
    Ray Farmer

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