Error in Template creation in OSA

Question

HI ,
We are in process of implementation of OSA , i have done all configurations on the Development system , it works fine , but when i do the same on to the quality or the production server i encounter the following detail error , the system shows An unexpected technical error has occurred when you create a template in the appraisal catalog.
An unexpected technical error has occurred
Message no. HRHAP00_TEMPLATE000
Diagnosis
A technical error has occurred. There could be several reasons for it.
Procedure
Use the following steps to look for a solution:
1. Start the report RHHAP_CHECK_CUSTOMIZING_TABLES and check the results for any errors.
2. If there are no errors in the results list, look at collective note 0497777. There may already be a description and a solution for you problem in a related note.
3. If this does not help, write a problem message (component PA-PD-PM). Give us information about the transaction or report you started and how you started it. The best way is to give us a detailed description of the parameters you set, the actions you performed, and so on.
This information helps us to reproduce the problem in our systems and give you a quick response and solution to the problem.
If we cannot reproduce the problem in our test systems we have to ask you for a remote connection so we can reproduce the problem in your system.
*****All the patch levels are same in all three servers , still the error persists .
Please help me out guys.
Regards
sam.

Answer 1

Hi
Go to t-code SM34 and compare these 4 clusters between your dev and prd systems. Any differences in these clusters may be causing this issue.
VC_T77HAP_BASIC     View Cluster: Appraisal Document Basic Data
VC_T77HAP_CATEGORY     View Cluster: Appraisal Category Data
VC_T77HAP_CAT_GROUP     View Cluster: Appraisal Category Group Data
VC_T77HAP_T77SK     View Cluster: Standard Value List
Hope this helps.
Regards,
Vikas Bhatia