Error - Java Virtual Machine cannot be loaded

I have installed J2SE Runtime Environment 5.0 Update 10 and have been trying to run Hp Openview Service Desk 4.5, when I try to run it's client application I get the error
"Unable to start the application -- the Java Virtual Machine cannot be loaded. Class no registered."
I've tried reinstalling both as well as rebooting after each installation to no avail.. any help would be greatly appreciated.
thanks

Installing the Java Virtual Machine
The Java Virtual Machine is a program that is necessary for running Java programs such as PhotoSite AlbumBuilder. To install the Microsoft Java Virtual Machine, download and run the appropriate installer below. After you install it, restart your computer.
Windows 98/NT/ME/XP/2000 (SP1/SP2) users:
http://support.photosite.com/msjavx86.exe
Windows 2000 (SP3) users:
http://support.photosite.com/Q300845.exe
Windows 2000 users (Service Pack 4):
Microsoft provides no installer for Windows 2K + SP4. You must either revert to an earlier Service Pack or upgrade to Windows XP instead.
* NOTE: You must be logged into an "Administrator" account to install the Virtual Machine.

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How do i fix it

You may need to reinstall supported java virtual machine to load.

Friends,
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