Error message says, printer head can't move, unplug the printer and check for obstruction

The computer says the cartridge carrier can't move, check for a paper jam or other obstruction. There is no paper jam, and if you tilt the printer, the cartridge carrier slides easily across the paper.

Hello @Maria3,
Welcome to the HP Support Forums!
I understand that you're getting a 'carriage jam' error on your HP Deskjet D2430 Printer when printing from your Windows Vista computer. I would like to assist you today with resolving this error state. I see that you have already checked for jams and verified that the carriage moves. However, the error persists. At this time I am going to run you through some additional printer hardware troubleshooting steps.
Step 1: Print a Self-Test Report:
We are going to verify right from the start if you are getting a false Carriage Jam error message from your computer. Therefore, I am going to have you try to print a standalone report from your printer.
1. Press the Power button () to turn the product on.
2. Hold the Power button () down.
3. Continue to hold the Power button (), and then open and close the carriage access door four times.
4. Release the Power button ().
A Self - Test report should now print. If the report fails to print please proceed to the next step.
Step 2: Check the Hardware:
I understand that you have already checked your machine for jams. There are a few areas where paper or debris may hide. To verify that your printer hardware is in perfect condition can I please have you click here. Please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Please let me know if the troubleshooting steps I've provided resolve your Carriage Jam error state. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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