Error occuring during manual login after idle connection time out

Hi,
I am using a PowerBuilder (v11.1) application to access Crystal Reports (BOXI Enterprise v 3.1) using Opendocument. The app server is Apache Tomcat. We have implemented SSO using Vintela and at present we have set idle connection time out to 1 hr. The problem I am facing is listed below:
The SSO Authentication works fine for accessing these reports. But when we try to run crystal reports after not using it for more than 2 hours system prompts us for login. I understand that we are getting login prompt because connection was idle for more than 1 hour but when we manually enter our login credentials it gives us an error 'An error has occured. An error occured while trying to view the document'.
However after getting the above error if we again try to run the report, it works fine.
Please can anyone provide us with some insight as to why this behaviour could be occurring. Any help would be much appreciated.

->in application connection time out is set to zero
Are you sure? There are two different can timeouts you can experience: connection timeouts and command timeouts. The link posted by Praveen is about command timeouts. The default for the connection timeout is 15 seconds and the command timeout is 30 seconds.
It is very reasonable to set the command timeout to 0, which means that wait forever. Waiting forever is less reasonable for the connection timeout. But when I think of it, I am not sure that 0 means "forever" for the connection timeout. So if you
have set it to zero, maybe that is your problem.
Else, I would suspect a network problem.
Erland Sommarskog, SQL Server MVP, [email protected]

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