Error when running a workbook/query Acritical program error has occured

Hi  Gurus,
Acritical program error has occured,The program will now terminate.
When the User opens the workbook , it is opening and getting hanged for long time and throughing a message as
Acritical program error has occured,The program will now terminate.
Our system details :
SAP Release 710, Version 7100.3.11.3115
Pls let us know do we need to go for higher vresion / any patches still required to Update .
Thanks in Advance

Hi Guru,
The User is using latest GUI 720 , sorry i mentioned as 710 GUI .
Pls let me know if any Patches are required to update

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