Error When Trying to use SAP Help Function

I receive the following Error while simply clicking on Help in SAP. I put a ticket in and out IT support was by SAP the following highly intelligent and helpful info/advice This is an actual quote!!!!:
“This option is not available if they are looking for training on how to use SAP, then need to request this from SAP support or an individual that is working with SAP in their departnemtn"
I was of the opinion that software comes with the help function in most cases (I say most because I could imagine someone making it a separate module but it would not go over well at all). I
I found a folder on the corporate shared drive called SAP_Help and took the following screen shots and there was a notedpad doc that listed every chm file and what it covered.
Next I opened SAP from Windows Server 2008 Applications Portal and so after I RDP'd into the server help works...
Anyone know why this is happening I went to school and got a degree in Accounting.

It seems you are using wrong client ID. Make sure your logon pad has right details. You should verify this with your basis team.
If the problem persists then try re-installing. But before you do that you can execute sapbexc.xla which is in the c:\program files\sap\bw. Type c:\ in cell c3 and click "start button". Any red flag means you have wrong version dll/ocx on your local drive, in that case you should reinstall with right patches.
if this solution helps u then pls assign points

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It seems you are using wrong client ID. Make sure your logon pad has right details. You should verify this with your basis team.
If the problem persists then try re-installing. But before you do that you can execute sapbexc.xla which is in the c:\program files\sap\bw. Type c:\ in cell c3 and click "start button". Any red flag means you have wrong version dll/ocx on your local drive, in that case you should reinstall with right patches.
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Please use the 'Mark as answer' link to mark a post that answers your question. If you find a reply helpful, please remember to vote it as helpful :)
Website: http://www.nimblelearn.com, Twitter:
@nimblelearn

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          cmd6.addActionListener(this);
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     at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
     at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
     at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
     at java.lang.reflect.Constructor.newInstance(Unknown Source)
     at iKalk.loadPlugin(iKalk.java:587)
     at iKalk.loadPlugins(iKalk.java:578)
     at iKalk.<init>(iKalk.java:466)
     at iKalk$4.run(iKalk.java:563)
     at java.awt.event.InvocationEvent.dispatch(Unknown Source)
     at java.awt.EventQueue.dispatchEvent(Unknown Source)
     at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
     at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.NullPointerException
     at javax.swing.ImageIcon.<init>(Unknown Source)
     at PaletteClass.setIcon(PaletteClass.java:172)
     at NumberPad.<init>(NumberPad.java:82)
     ... 15 more
If anyone knows what I am doing wrong, I'd like to know. I've tried several ways to fix it (as you can probably tell from the commented out code), but none of them worked.
Sorry if my code isn't the cleanest; it's still in development =]
PS: is it just me or does the code button in the post dialog still not work correctly?
Thanks,
LinuxMercedes

Sorry for all the code. Here's a truncated version:
PaletteClass:
public class PaletteClass implements ItemListener{
     JFrame frame = new JFrame();//Window
     GridBagLayout layout = new GridBagLayout();
     GridBagConstraints constraints = new GridBagConstraints();
     JPanel main = new JPanel(layout);
     JToggleButton cmdTop = new JToggleButton("Stick to Top");
     static String description = "Unnamed Plugin"; //Name of plugin
     ImageIcon icon = new ImageIcon(); //icon of plugin
     static boolean state = true; //is it visible?
     static JToggleButton button;
     JCheckBoxMenuItem menu = new JCheckBoxMenuItem(description, icon, state);
     PaletteClass(iKalk ikalk){
          setIcon("/images/generic.gif",ikalk,this);
          init();
     public void init(){
          frame.setLayout(new BorderLayout());
          frame.add(main, BorderLayout.NORTH);
     public void setIcon(String path, iKalk ikalk, PaletteClass parent){
          parent.icon = new ImageIcon(ikalk.getClass().getResource(path));
}NumberPad:
public class NumberPad extends PaletteClass implements ActionListener{
     public NumberPad(iKalk ikalk){
          super(ikalk);
//Set the description
          description = "Number Pad";
          button = new JToggleButton(description, icon, state);
          setIcon("/images/NumberPad.gif", ikalk, this);
}Code I use to load Plugins:
void addPlugin(PaletteClass plugin){
          pluginsVector.addElement(plugin);
          SwingUtilities.invokeLater(new Runnable() {
               public void run() {
                    toolMain.add(PaletteClass.button);
}Oh yeah, and please don't go using this code in your projects without asking =]
Thanks (and my apologies again),
LinuxMercedes

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