Error While creating users in managed system.

Question

Dear All,
I am configuring SAP Solution Manager 7.1. I am in stage of Managed System Configuration (for JAVA).
In step 6 Create user:  While creating (System) user SM_COLL_<SID> I am getting error :
An error occurred while processing the UME command READ_USER from agent <hostname> : Server returned: 401 Unauthorized. Please check SMD agent application logs.
And for ABAP System,
SMDAGENT_XXX Technical User (in Managed System <SID> Client 000)
while creating user SMDAGENT_<SID> and SAPSUPPORT
I am getting error:
No CENTRAL nor DIALOG instance known for system <SID>
But in SM51 I can see Server Status Active. 
and Users are not present.(Checked it through SU01)
I am not getting why this is happening.
Please help me regarding the same.
Thanks & Regards
Ajitabh

Answer 1

Hi,
I am pasting the SMD agent application logs:
<!LOGHEADER[START]/>
<!HELP[Manual modification of the header may cause parsing problem!]/>
<!LOGGINGVERSION[1.5.3.7185 - 630]/>
<!NAME[SMDAgentAppLog]/>
<!PATTERN[SMDAgentApplication.log]/>
<!FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%t] %10s %m)]/>
<!ENCODING[Cp1252]/>
<!FILESET[0, 10, 1000000]/>
<!PREVIOUSFILE[SMDAgentApplication.9.log]/>
<!NEXTFILE[SMDAgentApplication.1.log]/>
<!LOGHEADER[END]/>
Nov 29, 2011 2:02:09 PM [Thread[Connector,5,main]] Warning    com.sap.smd.wily.hostagent.mai.MaiAdapter - init: Introscope Host Adapter is not active, no Introscope metrics from MAI
Nov 29, 2011 2:21:01 PM [Thread[Thread-33,5,main]] Warning    com.sap.smd.wily.hostagent.mai.MaiAdapter - init: Introscope Host Adapter is not active, no Introscope metrics from MAI
Nov 29, 2011 2:38:31 PM [Thread[Thread-67,5,main]] Warning    com.sap.smd.wily.hostagent.mai.MaiAdapter - init: Introscope Host Adapter is not active, no Introscope metrics from MAI
Nov 30, 2011 1:26:19 PM [Thread[ExRun:OutsideDiscovery_1,5,OutsideDiscovery:ExecTG]] Path       Caught java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
     at java.net.Socket.connect(Socket.java:521)
     at com.sap.smd.agent.plugin.connectors.http.ConnectionExtendedImpl.openSocket(ConnectionExtendedImpl.java:2025)
     at com.sap.smd.agent.plugin.connectors.http.ConnectionExtendedImpl.open(ConnectionExtendedImpl.java:1398)
     at com.sap.smd.agent.plugin.connectors.http.ConnectionExtendedImpl.sendInternal(ConnectionExtendedImpl.java:1552)
     at com.sap.smd.agent.plugin.connectors.http.ConnectionExtendedImpl.send(ConnectionExtendedImpl.java:1483)
     at com.tssap.dtr.client.lib.protocol.requests.RequestBase.perform(RequestBase.java:570)
     at com.tssap.dtr.client.lib.protocol.requests.RequestBase.perform(RequestBase.java:693)
     at com.sap.smd.agent.plugin.connectors.http.HTTPConnectorService.performRequest(HTTPConnectorService.java:548)
     at com.sap.smd.agent.plugin.connectors.http.HTTPConnectorService.performRequest(HTTPConnectorService.java:673)
     at com.sap.smd.agent.plugin.connectors.http.HTTPConnectorService.performRequest(HTTPConnectorService.java:638)
     at com.sap.smd.agent.plugin.connectors.http.HTTPConnectorService.performRequest(HTTPConnectorService.java:624)
     at com.sap.smd.agent.plugin.connectors.webservice.SAPHostAgentTrustedConnectionConfigurator.setupTrustedConnection(SAPHostAgentTrustedConnectionConfigurator.java:81)
     at com.sap.smd.agent.plugin.connectors.webservice.WSConnectorFactory.configureLocalSAPHostAgentEndPoint(WSConnectorFactory.java:244)
     at com.sap.smd.agent.plugin.hostagent.check.HostAgentCheckService.getHostAgentVersion(HostAgentCheckService.java:105)
     at com.sap.smd.agent.plugins.dcc.util.WSProxyManager.checkSAPHostAgentVersion(WSProxyManager.java:287)
     at com.sap.smd.agent.plugins.dcc.util.WSProxyManager.initSAPHostControlWebServiceClient(WSProxyManager.java:112)
     at com.sap.smd.agent.plugins.dcc.util.WSProxyManager.getSAPHostControlProxy(WSProxyManager.java:75)
     at com.sap.smd.agent.plugins.dcc.job.PhysicalHostPushJob.run(PhysicalHostPushJob.java:195)
     at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)
     at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781)
     at java.lang.Thread.run(Thread.java:679)
Nov 30, 2011 1:26:19 PM [Thread[ExRun:OutsideDiscovery_1,5,OutsideDiscovery:ExecTG]] Error      Pb:
[EXCEPTION]
java.rmi.RemoteException: Error to perform http request cause by java.io.IOException: Unable to open connection to host "FQDN:1128". The host is down or unavailable...; nested exception is:
     java.io.IOException: Unable to open connection to host "FQDN:1128". The host is down or unavailable.
Dec 2, 2011 4:56:53 PM [Thread[Thread-368,5,main]] Warning    [Setup]Step Id 1051 has no step description
Dec 2, 2011 4:56:53 PM [Thread[Thread-368,5,main]] Warning    [Setup]Step Id 1051 has no step description
Dec 2, 2011 5:02:05 PM [Thread[Thread-363,5,main]] Error      [Setup]Failed to get a soap response from http://FQDN:50000/spml/spmlservice
Dec 2, 2011 5:02:05 PM [Thread[Thread-363,5,main]] Error      [Setup]An error occured while processing the UME command READ_USER from agent HOSTNAME : Server returned: 401  Unauthorized
[EXCEPTION]
com.sap.sup.admin.xmlsoap.core.soap.NativeSOAPException: Server returned: 401  Unauthorized
Kindly help me out guys.
Thanks & Regards
Ajitabh