Errors with with portal providers after upgrading database to 10.2.0.3

Question

Hello,
We are receiving errors when trying to do anything with providers that we have created in Portal. The problems have started after upgrading the underlying database from 10.1.0.4 to 10.2.0.3 on RH Linux 3.0. Our version of Portal is 10.1.2.0.1 and is running on SUSE 9.
If we try to select the 'Actions' button for any of the portlets that include custom providers, we get the following errors:
Internal error (WWC-00006)
An unexpected error occurred: User-Defined Exception (WWC-43000)
An unexpected error occurred: User-Defined Exception (WWC-43000)
The provider URL specified may be wrong or the provider is not running. (WWC-43176)
Likewise, if we try to deregister/reregister one of the providers, it asks us the following questions:
1. Do you want to deregister provider "Provider Name"?
Deregistering a provider removes it from the system. All usages of portlets from that provider will be deleted.
********We answer 'Yes' to this
2. The provider could not be contacted, do you still want to delete provider "Provider Name"?
The provider could not be contacted and its deregistration function was not initiated. Deleting the provider will remove it from the portal. Additional action may be necessary by the provider to remedy the failure to call its deregistration function.
********Again we answer 'Yes' to this. After answering yes, we get the following error:
Internal error (WWC-00006)
Unexpected error - ORA-04091: table PORTAL.WWPRO_PORTLET_METADATA$ is mutating, trigger/function may not see it
ORA-06512: at "PORTAL.WWUTL_EVENT", line 173
ORA-06512: at "PORTAL.WWPRO_PMR_NLS_EVENT_TRG", line 23
ORA-04088: error during execution of trigger 'PORTAL.WWPRO_PMR_NLS_EVENT_TRG' (WWC-35000)
All of the providers (4 of them) we have manually added (not seeded) receive the above errors, however 3 out of the 4 seem to function fine in the portal (if we don't try to modify). The fourth calls an external e-mail application, and this is not working.
The database upgrade has seemed to cause this issue, but I'm not sure why. Do we need to somehow upgrade these providers? Any help would be appreciated!
Thanks,
Rick

Answer 1

Hi
This is AIX 5L specific problem.
Yo should modify 2 LINES of $CRS_HOME/bin/racgvip file
FROM :
O1=`$NETSTAT -n -I $IF | $AWK "{ if (/^$_IF/) {print \\$5; exit}}"`
O2=`$NETSTAT -n -I $IF | $AWK "{ if (/^$_IF/) {print \\$5; exit}}"`
TO:
O1=`$NETSTAT -n -I $IF | $AWK "{ if (/^$_IF/) {print \\$6; exit}}"`
O2=`$NETSTAT -n -I $IF | $AWK "{ if (/^$_IF/) {print \\$6; exit}}"`
briefly $5 --> $6
this is because of
#/usr/bin/netstat -f inet -n -I en1
command returns extra column ( ZoneID ) which RAC software is unaware
#/usr/bin/netstat -f inet -n -I en1
Name Mtu Network Address ZoneID Ipkts Ierrs Opkts Oerrs Coll
en1 1500 link#3 0.21.5e.34.55.bc - 35645 0 16801 3 0
en1 1500 10.46.180 10.46.180.52 - 35645 0 16801 3 0
for details goto
http://www.ubtools.com/jira/browse/QA-48
This solution stated by Danisment Gazi Unal.
Gokhan Tercan
ORacle DBA
Edited by: GokhanTercan on 19.Eki.2009 08:06