Escalation in BPM11g using "organization" and not the ldap server
Hi,
I want to implement the escalation of a task from user1 to user2.
How can i achieve this by management approval process instead of using the ldap (i.e. defining the manager and other higher approver titles and assigning the users to these titles in ldap).
What i know is we can create a logical hierarchy using Organizational Units.
I guessed that I can provide a OU hierarchy and use it for the Management Task.
OK!!
Do one thing...
1) Firstly write a EJB Class and by using EJB adapter fetch all the groups and the users using EJB service call ....
Consider,
Group A Has 2, 3 Users with a manger
Group B Has 4, 5 Users with a Director
Group C Has 4, 5 Users with a CEO
and etc....
2) Send the mails to all the Users and the Manager/Director / CEO of that group respectively if a specific task is not completed by any of the users then escalate to his supervisor/Reporting-manager
Hope iam on the same page!!
Regards,
Pavan
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