FAGLL03 Special Field Values Do Not Display in Production

We are using the new GL in ECC 6. I have a strange problem where special fields that were added to the line item transactions display in dev and quality but not in production. Please read the steps that I have taken.
1. Using note 984305 we defined special field BSEG-MATNR using this path:
Financial Accounting (New)
  General Ledger Accounting (New)
    Master Data
      G/L Accounts
        Line Items
          Define Special Fields for Line Item Display
This field (U_MATNR) displays correctly in FAGLL03.
2. I used note 1034354 to create an implementation of BAdI 'FAGL_ITEMS_CH_DATA. Then I
followed the documentation of the BAdI to create structure CI_FAGLPOSX within FAGLPOSX and added these fields:
Material Type: field MARA-MTART
Material Group: MARA-MATKL
I added code to method CHANGE_ITEMS to read for those fields. Here's part of the code:
* MARA - Get Material Type and Material Group
    SELECT SINGLE mtart matkl
      FROM mara
      INTO (wa_items-zzmtart, wa_items-zzmatkl)
      WHERE matnr = wa_items-u_matnr.
The values of these fields display correctly in development and quality, but they do not display in production.
3. When I debugged FAGLL03 in development I found that the value of U_MATNR was filled when I stopped at method CHANGE_ITEMS. However, when I debugged in production, U_MATNR was not filled. It had to be filled at a later time because the value appears on the report. In my code, I am using U_MATNR to find the values of material type and material group. Because U_MATNR doesn't have a value at that point in time in production, my code doesn't find material type or material group.
4. I contacted SAP and was instructed to use note 984305. I executed the function module
ITEM_STRUC_EXTENSION which did not help.
5 I also used note 205096 to execute report BALVBUFDEL, but this did not help either.
6. At this point, SAP told me that it is a consulting issue. I'm not sure that it is because I'm using SAP solutions without modifying anything.
7. I tried to compare configuration between development and production, but everything looked OK to me.
Has anyone had this problem? Any tips?
Brenda

Hi Brenda,
>
Brenda Bankert wrote:
> 6. At this point, SAP told me that it is a consulting issue. I'm not sure that it is because I'm using SAP solutions without modifying anything.
I have no idea except that you can make sure Include CI_FAGLPOSX is active as well as the including FAGLPOSX. And please check the transport protocol(s) if CI_FAGLPOSX  is included. If you have any kind of error/warning in the import protocol, that may give you a hint.
If nothing helps, create a new sap support case and tell them you are using SAP solutions without modifying anything.
Regards,
Clemens

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