Failure to support product Nomad Jukebox Zen Xtra is my last st

This may be removed from the forum, but I am so frustrated with the product, which I love, and the apparent lack of interest of support from Creative. Never again will I purchase a Creative Product unless there is absolutely no other choice. Enough said, I feel better, and I will just accept that customer service is an oxymoron with this company, as is responsibility and character in our general population. If someone from Creative can provide me with something in understandable non techno geek about how I can make this product work on a Vista System, I am open to rethinking my position. Thanks for the ear.

I know your fustration well Shasteen. My Vision M died yesterday after freezing up on the regular screen and then again while rebuilding. I followed the directions in the web tutorial to update the filmware (everything down to reformatting the dri've) and now the filmware and all the Creative software tools will not recognize that my player is docked. The computer sees it just fine, but as soon as I run anything from Creative, says player is not plugged in. So all their tools and downloads are useless to me. I've had this player for just under two years and I loved it/ used it every day. When I e-mailed customer service to ask about repair and what else I could do, the response was esentially 'We see you are not within the warentee period so we will not speak to you. Here are our web based tools and forums, and if your player is still not working, here is a link to our store so you can buy something else.' All I asked was if there was a way to make it work so I could reload my back up I keep of all my music, or if it could be repaired. I even stressed I'd be willing to pay to repair it if the cost wasn't that high (you can replace the hard dri've for less than $00). They wouldn't even address the problem or anything I typed. They just looked at the purchase date and that was it. I've seen IPods that break every few months when they get used a lot, so I'm not saying that 2 years is a short period of time for me to ruin the players dri've, but at least tell me there is nothing I can do so that I WANT to spend another couple hundred dollars to get a new one from the company.

Similar Messages

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    Nobody knows for sure, and Creative won't give a definiti've date. One Creative rep has said it will probably be after Q2 (June) and Napster are suggesting it will be soon.

  • Windows 7 Support Nomad Jukebox Zen Xtra

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  • Nomad Jukebox Zen Xtra 60 GB can't be found through Mediasource Organizer

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  • Nomad jukebox zen xtra firrmware version 1.03

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    <div class="DownloadBriefBox"><div class="DownloadNameBox">http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=28757&view=by_date_ ascending&page= <span class="DownloadSizeBox">

  • Nomad Jukebox Zen Xtra won't turn

    My problem is exactly as the title states. I have a Nomad Jukebox Zen Xtra (40 gig HD) and I cannot get it to power on. This problem has been occuring since yesterday evening. I try to plug it into the computer via the USB cable, but this does nothing. The same is true of plugging it into a wall outlet with the charger that came with it. I can't tell you what the firmware on it is, as I have no ability to view that.
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  • Nomad Jukebox Zen Xtra Firmware Update Issue

    My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
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    Problem solved!
    I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
    . Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
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    5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
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    I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
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  • Nomad jukebox zen xtra - cannot create file w message when trying totransfer fi

    My 30G nomad jukebox zen xtra was working great until recently. Now when I power my player up after a day of no use, it takes 0-5 minutes to rebuild the library. When I begin to transfer files using Media source after a few transfers I get the "unable to create file" message and can no longer transfer. I have tried disk clean up and re-booting to no avail. I tried installing the new firmware and this worked for about 80 songs and then I began getting the same problems. I have completely cleaned my PC of adware and spyware and this has no effect. I love my player but am becoming a little frustrated. Would anyone have any ideas? This all started when I turned on my player one day and all of the music was gone. I re-transfereed everything back and later noticed that I had two of everything. I deleted all of the duplicates and from that point on it began to take 5 minutes to rebuild the library but I could still transfer files with no problems. One last thing, when I run disk cleanup in rescue mode, once it gets to 99% done it stalls there for about 0-5 minutes before going back to the rescue mode menu.
    scott

    i experienced the same problem. until 2 weks ago it worked fine. but a visited the support site and found out that all the software was new. so i downloaded the new versions. even the new firmware with the e at the end. i was at the edge to smash my monitor when i found out that after the firmware update the sound was hearing so quiet. after rebuil os and searching 2 hour on the net for the previous firmware release, prior to E release, i solve the sound problem.
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  • Nomad Jukebox Zen Xtra - Battery 3.6v vs. 3

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  • Nomad jukebox zen xtra firmware quest

    Hello all,
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    Oo
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  • Nomad jukebox zen xtra driver for use with Vista 32 b

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    Try reading this thread. I had the same problem and the solution worked for me. http://forums.creative.com/creativel...a&message.id=7?

  • Moving music from my nomad jukebox zen xtra to my

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    many thanks

    [size="2" face="Helv">You must install the specific MP3 player plugin for MediaSource. Here is what you should do:
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  • Software Setup- Nomad Jukebox Zen Xtra 3

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  • No driver found - Nomad Jukebox Zen Xtra - WinXP

    I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
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  • Nomad Jukebox Zen Xtra connection probl

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