Family and friends think I live in the 19th centur...

Hello All!
I would be very grateful for any helpful advice. Over the last few months my not-so-great phone line turned into an unacceptable phone line. The crackling is so severe I have been unable to hold normal conversations with my family and friends for months now. The noise is absolutely horrendous, and after a few minutes it would disconnect by itself...
My family and friends can't believe I live in the 21st century. They think I phone from the past. My line sounds like an early analogue record - it's so distorted and unreliable. It's impossible to hold a conversation. Anyway...
Some of you might ask why i haven't reported it... Well... I have. Two openreach engineers visited my house in the summer. The last one identified the cable outside my house as the main culprit. Problem is, he is unable to climb the pole to which the cable leads as it is old and covered in ivy. He said that the old pole presents a problem for him, but he promised I'd hear back from openreach...
Weeks later and I still haven't heard back. I tried phoning BT so many times, but every time I phone they read the same script and suggest booking an engineer to find the fault. When I tell them that the fault has been found then they can't understand why I'm calling them! (no script for such situations I guess...).
I also tried phoning openreach but every time I mention a cable in need of replacement, they then ask if the cable poses any risks to members of public... I then say 'no'. They get confused, and so it continues on-and-on...
Is there a human being at BT to help me out? Or will I have to spend the rest of my days talking to overseas robots... :-(
How to get in touch with BT to be taken seriously?
Why do I even bother to pay my bill if I can't use the phone for months?
Will I ever be compensated for such poor service?
Whom should I contact?
Many thanks in advance for any help!

Hi rob69200,
Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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