Faulty 9800 Pro (need help with rma)

How does the rma process exactly work? Does msi send you a new one and then you send the defective one back? Or vice versa? Do i have to send them everything or just the card?(software,cables etc)
Since i bought it from newegg.com,do i have to contact them first or not?
How exactly do i have ship it?Are there any extra charges(return shipping,repairs etc)How long will i have to wait for the replacement card to arrive?
Any info would be much appreciate it.Thx in adavance.
These are the issues that i've been having the last 2 days.
https://forum-en.msi.com/index.php?threadid=57610
As u see I tried everything that was suggested on this board, but to no avail.
I just bought the damn thing, not over a month ago and now all of a sudden its giving me trouble.

Wherever you purchased the card from, is where you need to look to for starters.
Look at their policy for the the return window of time from the date of purchase. If you have exceeded that time limit, then you need to call MSI or go through the on line RMA process.
I prefer a phone call.
Depending on where you live on this planet, you pay shipping to and MSI pays to ship back. If you are in a country where there is no MSI office, then you may incur some sort of customs charges, I have no idea really. that's up to you to figure out.
I will usually spend a few extra bucks shipping it to them via Priority or 3 day UPS to expedite the process.
Just ship them the card only, you will get information and instructions when you get RMA approval.. Make sure you protect the card and ship it in the Anti static bag it came in. Find a box, and some packing material like bubble wrap.
They do not cross ship, you have to send it to them and wait for them to send something back.
DO NOT SEND IN YOUR ORIGINAL PACKAGING WITH ACCESSORIES you likely wont get them back.

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