Find full text not working

guys,
We are using Suse Linux 11 SP3, with Groupwise 8.0.2, Windows XP SP3. I have a user who can't use the Tools/Find Full Text option. When the user searches for some words that are clearly in inboxe's emails, the search takes forever and does not find the results or finds a few emails that don't actually have the searched for phrases. That even applies to emails received the same day. Any thoughts? GWCheck was ran on the account and no problems are found. Thank you.

FYI: I already did the user's index "Delete and recreate" at the POA. No help. But what I noticed is that when the I try to find, the Find Results Appears for a second or so with some results, then it disappears and a new one appears with no results.
>>> bendeichp<[email protected]> 5/23/2013 3:36 AM >>>
Hi,
just to be clear: all steps are done on the users Workstation. Not on
the server.
I assume that the User with the Problem is working in the caching mode
and not in the online mode.
If he uses the online mode, this steps can't be done as there is no
local mailbox....
In fact the caching mailbox on the workstation of a user has also a
index DB, which can be corrupted. Therefore you can delete it and it
will be rebuild automatically.
The steps for that are:
1. Shut down the client
2. Delete all .idx and .inc files from under ofuser\Index
3. Start the client and wait until the rebuild of the index is done.
Then the search result should show you the expected mails :)
I've done these steps a couple times and it always worked for me.
Cheers,
Pascal
"Have you tried turn it off and on again?"
bendeichp's Profile: http://forums.novell.com/member.php?userid=62174
View this thread: http://forums.novell.com/showthread.php?t=466916

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