Firefox unusable; reset, uninstall & reinstall fail; I am at a loss.
About a month and a half ago, my Firefox started freezing. I soon gave up as it became unusable, but I only did so after changing some settings for running Adobe Flash and also running a reset on Firefox (retaining my profile information).
I would like to reuse Firefox, so I trawled through the various support forums, gave up and decided to reinstall Firefox completely, after having exported my bookmarks. I followed instructions and also deleted any Firefox folders (including in AppData for all users); I then deleted all 'folders' that I could find in the Registry. Then I rebooted.
When I opened Firefox, it immediately crashed again. Looking at the forums, I checked my plugins using 'plugincheck'. The only vulnerable ones were Java (which is apparently the latest) and "Shockwave FlashShockwave Flash 12.0 r0 ". I tried to update Flash, but Firefox crashed as I tried to do it.
I then went to a new page (ft.com), and immediately got the now common error, 'Plugin container for Firefox has stopped working', and Firefox completely freezes. Generally I have to use the Task Manager to close it.
It's very confusing for me. Yet I built my PC and am fairly technically able. I have spent about four hours on this today - and I just don't have much time to spend troubleshooting.
I have seen that I can enter 'about:config' in the address bar, search for dom.ipc and Set dom.ipc.plugins.enabled to 'false'. I did not do this, but it was a suggestion made on a support query. The person reinstalled Windows a month or so later, so perhaps this was not the best fix.
I have also run Firefox in Safe mode, and the same 'Plugin container' problem occurs. I have seen that my anti-malware program, McAfee, does not block 'plugin-container.exe' and Firefox has full internet access.
I would appreciate a sensible road map for fixing this issue.
With best regards,
euser01
Hi Cor-el,
I tried to load WinDbg, but I could only find one version of the Windows 7 SDK.
I used:<br />
http://msdn.microsoft.com/en-us/windows/hardware/hh852365
being the link from<br />
https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_with_WinDbg
The latter says I need a 32-bit version, but when I downloaded the file<br />
http://www.microsoft.com/en-us/download/confirmation.aspx?id=8279<br />
under the heading<br />
Standalone Debugging Tools for debugging Windows XP and Windows Vista<br />
it didn't give me an option for 32-bit file.
I tried to search Microsoft for a Windows 7 version of Windbg, but I couldn't find one.
As noted earlier, I cannot use the Firefox crash reporter, because Firefox hangs, rather than crashes.
The file in the x64 WinDbg is shown below. The problem I noted is that it would not start Firefox.
I tried Debug/Go, but Firefox would not start.
I think I need the 32 bit version of WinDbg, but I don't know where I can find it.
Can you help and more?
Best regards,
euser01
<nowiki>===========================================================</nowiki>
<pre><nowiki>0:000> sxn gp
0:000> |* lm
start end module name
00000000`001f0000 00000000`00234000 firefox (private pdb symbols) c:\symbols\firefox.pdb\565F6F37B8D94EF4838ED774CDAA63012\firefox.pdb
00000000`74920000 00000000`74928000 wow64cpu (pdb symbols) c:\symbols\wow64cpu.pdb\FBDFEE25B3C246599430751DADC1B9991\wow64cpu.pdb
00000000`74930000 00000000`7498c000 wow64win (pdb symbols) c:\symbols\wow64win.pdb\B2D08CC152D64E71B79167DC0A0A53E91\wow64win.pdb
00000000`74990000 00000000`749cf000 wow64 (pdb symbols) c:\symbols\wow64.pdb\977648B9F1BE4C8E9AB8138615157B761\wow64.pdb
00000000`76df0000 00000000`76f99000 ntdll (pdb symbols) c:\symbols\ntdll.pdb\9D04EB0AA387494FBD81ED062072B99C2\ntdll.pdb
00000000`76fd0000 00000000`77150000 ntdll32 (pdb symbols) c:\symbols\wntdll.pdb\69DDFBCBBC14421D8CB974F8EDC414102\wntdll.pdb
0:000> g
ModLoad: 00000000`76bd0000 00000000`76cef000 WOW64_IMAGE_SECTION
ModLoad: 00000000`76570000 00000000`76680000 WOW64_IMAGE_SECTION
ModLoad: 00000000`76bd0000 00000000`76cef000 NOT_AN_IMAGE
ModLoad: 00000000`76cf0000 00000000`76dea000 NOT_AN_IMAGE
ModLoad: 00000000`76570000 00000000`76680000 C:\Windows\syswow64\kernel32.dll
ModLoad: 00000000`74c10000 00000000`74c57000 C:\Windows\syswow64\KERNELBASE.dll
ModLoad: 00000000`6dbb0000 00000000`6dc8f000 c:\program files (x86)\trusteer\rapport\bin\rooksbas.dll
ModLoad: 00000000`74910000 00000000`74919000 C:\Windows\SysWOW64\VERSION.dll
ModLoad: 00000000`74a50000 00000000`74afc000 C:\Windows\syswow64\msvcrt.dll
ModLoad: 00000000`762e0000 00000000`76337000 C:\Windows\syswow64\SHLWAPI.dll
ModLoad: 00000000`76250000 00000000`762e0000 C:\Windows\syswow64\GDI32.dll
ModLoad: 00000000`74f60000 00000000`75060000 C:\Windows\syswow64\USER32.dll
ModLoad: 00000000`74e10000 00000000`74eb0000 C:\Windows\syswow64\ADVAPI32.dll
ModLoad: 00000000`76390000 00000000`763a9000 C:\Windows\SysWOW64\sechost.dll
ModLoad: 00000000`74c90000 00000000`74d80000 C:\Windows\syswow64\RPCRT4.dll
ModLoad: 00000000`749f0000 00000000`74a50000 C:\Windows\syswow64\SspiCli.dll
ModLoad: 00000000`749e0000 00000000`749ec000 C:\Windows\syswow64\CRYPTBASE.dll
ModLoad: 00000000`74c80000 00000000`74c8a000 C:\Windows\syswow64\LPK.dll
ModLoad: 00000000`764d0000 00000000`7656d000 C:\Windows\syswow64\USP10.dll
ModLoad: 00000000`74c00000 00000000`74c05000 C:\Windows\syswow64\PSAPI.DLL
ModLoad: 00000000`75070000 00000000`75cba000 C:\Windows\syswow64\SHELL32.dll
ModLoad: 00000000`74b20000 00000000`74b4e000 C:\Windows\syswow64\WINTRUST.dll
ModLoad: 00000000`763b0000 00000000`764d0000 C:\Windows\syswow64\CRYPT32.dll
ModLoad: 00000000`76fa0000 00000000`76fac000 C:\Windows\syswow64\MSASN1.dll
ModLoad: 00000000`783d0000 00000000`7848e000 C:\Program Files (x86)\Mozilla Firefox\MSVCR100.dll
ModLoad: 00000000`0f780000 00000000`0f7a4000 C:\Program Files (x86)\Mozilla Firefox\mozglue.dll
ModLoad: 00000000`77730000 00000000`77799000 C:\Program Files (x86)\Mozilla Firefox\MSVCP100.dll
(a50.23fc): WOW64 breakpoint - code 4000001f (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
ntdll32!LdrpDoDebuggerBreak+0x2c:
7707103b cc int 3
0:000:x86> g
ModLoad: 76680000 766e0000 C:\Windows\SysWOW64\IMM32.DLL
ModLoad: 760f0000 761bc000 C:\Windows\syswow64\MSCTF.dll
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
Unable to get program counter
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
Unable to get program counter
00000000 ?? ???
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
0:001:x86> g
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
^ Unable to get program counter 'g'
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
0:001:x86> g
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
^ Unable to get program counter 'g'
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
0:001:x86> g
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
^ Unable to get program counter 'g'
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
0:001:x86> g
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
^ Unable to get program counter 'g'
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
0:001:x86> g
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
^ Unable to get program counter 'g'
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005
GetContextState failed, 0x80070005</nowiki></pre>
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