Firmware will not load on Zen To

I just purchased a Zen Touch and I tried to upgrade the firmware to the 2...0 latest version. (You would think that Creative would ship new units with latest firmware, but they do not. Pretty lame). So?I downloaded the?latest firmware?to my desktop and ran it. When asked, I plugged in my Zen via the USB cable (in the rear of the computer/not front) and the firmware started to run. It then stalled and the Zen went into recovery mode and got stuck. I waited 0 minutes and nothing happened. I contacted Creative Service (did you know that they are located in Singapore?) and I explained the problem. We then spent an hour on the phone and did the following: () confirmed in device manager that the Zen is being recognized which it is, (2) reloaded the drivers, (3) uninstalled and reinstalled the CD software, (4) went into the registry and edited the USB settings as explained in the knowledge base to allow all users, (5) rebooted the computer, (6) redownloaded both firmware versions from the Creative download site, (7) tried re-running the firmware update. Even though the Zen is recognized in the device manager and it is shown on the desktop tray, firmware will not load and device will not sync and firmware update on desktop says that the device is not connected. Creative support then told me that the Zen was defecti've and to return it--which I did. I got a new one and the exact same problem occured. What is also interesting is that while the Zen Touch is a 40 gig player, but when I open it up (yes, I can even view the Zen dri've on the desktop and reformat it, which I did), the dri've reads as only having 20 megs instead of 40 gigs--which makes no sense to me.
Creative clearly has a serious bug issue to resolve. My computer is running on a P4 with Windows XP, with SP2. If anyone can solve this one, Creative should send them a free player and hire them. Please reply only if you are super knoweldgeable as I have wasted too much time and I am ready to pack this unit up and buy an I-Pod at this point. Thanks!Message Edited by randelcole on 2-02-200607:09 AM

This forum is for the Shockwave Player - the plugin for running Adobe Director files in a browser. You need a forum for the Flash Player - the Shockwave Flash plugin. Blame Macromedia for confusing the name space of the 2 separate and distinct plugins

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Please read this whole message before doing anything.
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DreadRasta40 wrote:
Creative MediaSource will not recognize Nomad Zen Xtra 30BG? Hello, I am new to this forum and very frustrated, I own?a 30Bg Zen Xtra and all of a sudden MediaSource will not allow the transfer of files. Here are my specs and things I've tried to no avail:
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